VistaPrint Reviews 

1,587
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff and exceptional support team for providing remarkably quick, polite, and genuinely helpful assistance during every single interaction. People also highlight the remarkably smooth online ordering process, affordable pricing, and fast delivery times that make purchasing custom items very convenient and reliable. Some reviewers were not happy with product quality, specifically mentioning disappointing problems such as extremely thin paper, items that arrived completely damaged, or badly chipped frames. A few consumers additionally noted unexpected extra charges or misleading product previews that failed to match their final received items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting how easy it is to design items and... See more

Staff

Consumers find staff to be positive, helpful, and highly skilled in resolving various issues. Reviewers... See more

Customer service

Customers had positive experiences with customer service, highlighting prompt responses, reliable online... See more

Order

Reviewers highlight positive aspects of order, consistently praising the easy and simple online ordering... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers. On... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cant speak more highly about Percida Keren S - she turned what would have been an extremely frustrating and stressful task into a simple action! This is the true definition of Customer service. Asked... See more

Company replied

Rated 5 out of 5 stars

We love ordering through VistaPrint, all of our orders come quickly and have been of a great quality. Any time we have had an issue (rare), there are real people ready to help us and they work tireles... See more

Company replied

Rated 5 out of 5 stars

Had a few printing issues initially, but every time I reached out to Vistaprint they handled it brilliantly. Super friendly customer service, quick responses, and they dispatched corrected orders rapi... See more

Company replied

Rated 5 out of 5 stars

I had the most amazing experience with the customer support team. They were polite and got my issues solved very quickly while maintaining kindness and support. Shoutout to Ritchie L for getting my or... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,587)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always an outstanding product‼️

Always an outstanding product‼️
The quickest delivery from an Australian company, that is why I continually
Have used VISTA over 20 years for printed material, both cloth & cards.

7 July 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

Thanks for your wonderful review. We're delighted to hear that you've consistently received outstanding products and that our quick delivery has met your expectations over the last 20 years. We truly appreciate your incredible loyalty and are proud to be your trusted choice for both cloth and card printed materials. We look forward to continuing to assist you with your future products of interest.

Rated 5 out of 5 stars

Luis was absolutely awesome

Luis was absolutely awesome! he was very patient and helped with my order in adding some great touches to finish my business cards,! i cannot rave about louis service enough ! Should be more helpful people in the world like Louis!

4 July 2026
Unprompted review
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Reply from VistaPrint

Thanks for your wonderful review. We're delighted to hear that Luis provided such patient and exceptional service to help put the perfect finishing touches on your business cards. We will be sure to pass along your kind words to Luis, and we look forward to working with you again.

Rated 5 out of 5 stars

Vista print were quick to respond & help

Vista print were so quick to respond to an issue I had with the print quality & offered to resolve it without any question. I was in correspondence with a wonderful customer care specialist who was amazing to be in contact with through this process! I’ve been ordering from them for years & will continue to because of this. 10/10 will recommend to anyone who needs anything printed.

2 July 2026
Unprompted review
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Reply from VistaPrint

Thank you for your review submission. We're happy you're pleased with the order and the service you've received. We look forward to doing business with you again.

Rated 5 out of 5 stars

Edwin Arnel couldn't have been more…

Edwin Arnel couldn't have been more helpful. Totally impressed with his patience and made the whole task effortless. Thank you

1 July 2026
Unprompted review
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Reply from VistaPrint

Thank you for your kind words! We are thrilled to hear you had such a positive experience and that our team member's patience and support made the process feel effortless. We will be sure to share your feedback with them. Thank you for choosing us!

Rated 5 out of 5 stars

The help I received through the chat…

The help I received through the chat function was great. Thanks Precious Joyce.:)

30 June 2026
Unprompted review
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Reply from VistaPrint

We're so glad to hear our chat support was helpful! We always aim to provide excellent assistance

Rated 5 out of 5 stars

customer support

Amazing customer support and communication, both helping before ordering, and after my order arrived.
Before ordering I chatted with customer support concerned about how the “white layer” would affect the desired effect of my holographic stickers, however I may of misunderstood and interpreted the opposite as when my stickers arrived it was the opposite as what I was expecting.
Immediately getting in touch about my issue, they responded fast and offered solutions.
Appreciate the time and effort they put into supporting their customers and ensuring they get what was wanting, and while my order this time didn’t turn out as expected, my previous orders turned out great.

29 June 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

Thank you so much for taking the time to share your experience. We're delighted to hear that you were happy with the support and communication you received both before and after placing your order. While we're sorry that your holographic stickers didn't turn out quite as you expected, we appreciate your understanding and are glad our team was able to respond quickly and work with you on a solution.

Rated 5 out of 5 stars

Edwin

Edwin, was amazing thankyou so much

29 June 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

Thank you for your kind feedback! We're so glad to hear that Edwin was able to provide you with such a great experience. We’ll be sure to pass along your appreciation to him.

Rated 5 out of 5 stars

Excellent online service

I don't normally get any value or resolution from online chats however Winayza Yasmin M was totally amazing, she resolved my issues within a few minutes and I am super happy with the outcome! Thanks again.

27 June 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

It’s fantastic to hear that you were happy with the quality of your prints and appreciated the professionalism and responsiveness of our customer care team.

Rated 5 out of 5 stars

Very Happy Customer

Patrick,
I’m delighted to provide a review of the recent bulk calendar order I purchased from your company.
I was extremely pleased with both the quality of the calendars and the prompt turnaround time, especially considering we ordered 45 calendars. They exceeded my expectations.
The calendars were created following a family reunion, using photos from the event to create a lasting keepsake for our family members. The feedback has been overwhelmingly positive, and everyone has loved receiving such a personal and meaningful gift.
We’re so grateful to have been able to preserve these special memories in such a beautiful calendar. Thank you, Vistaprint, for helping us create something that our family will treasure.

26 June 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

We're truly delighted to hear that the quality of your 45 calendars and the quick turnaround exceeded your expectations. Knowing that these calendars helped preserve cherished memories from your family reunion and became treasured keepsakes for your loved ones means a great deal to us.

It's especially rewarding to hear that your family members have responded so positively to such a personal gift. We feel honored to have played a small part in helping you celebrate and remember those special moments together.

Thank you again for your kind words and support. We look forward to helping you create more memorable projects in the future.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I have been using VistaPrint for several years and have placed more than 50 orders with them. Throughout that time, I have consistently received high-quality products, reliable service, and excellent customer support.
From business cards and marketing materials to promotional items such as mugs, keyrings, and pens, every order has been professionally produced and delivered on time. The ordering process is easy to use, and the customer service team is always helpful and responsive whenever assistance is needed.
As a long-term customer, I highly recommend VistaPrint to any business looking for quality products, competitive pricing, and dependable service. Thank you to the VistaPrint team for maintaining such a high standard over the years.

8 June 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

We are so glad to hear about your consistently positive experiences with our products and services over the years. Your loyalty and kind words mean a great deal to us, and we truly appreciate you recommending us.

Rated 5 out of 5 stars

Fantastic Service

Hannah Faye was amazing helping me finalise my design for my premium business cards and even went above and beyond to advise me to make a small change to further elevate the look and feel. Fantastic service and will definitely use again for further business requirements.

22 June 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

Thank you for your review submission. We're so happy you had an amazing experience with customer care, and we look forward to doing business with you again. Thank you for ordering your business cards from us.

Rated 5 out of 5 stars

Fast shipping and Great Service

Fast shipping, great range of products and tools to make your custom designs, excellent customer service, i had some artwork that didnt turn out as i wanted and they applied a credit for me without any hassles. Highly recommend.

22 June 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

Thanks for sharing. As a company that prioritizes customer happiness, we are happy that you are satisfied with the products and the delivery time.

Rated 5 out of 5 stars

My design

My design sat in the cart for several weeks. I was nervous to ask for help due to maybe extra cost or criticism. I had no need to feel nervous. The chat was so helpful, so encouraging. It is just part of the service. Thank you

19 June 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

We are delighted to hear that you had such a positive experience and that our chat team was able to support you in a helpful and encouraging way. It’s great to know that you felt reassured and guided throughout the process, and that getting assistance was simple and stress-free. We truly appreciate your kind words and are glad we could help bring your design to life.

Rated 5 out of 5 stars

Extremely helpful

Fin has been extremely helpful with all our questions and concerns. Following up on how each process goes and really keeping us in the loop for how each order has progressed. I couldn’t not be more happy with our experiences with vistaprint. Highly recommend!

19 June 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

We're delighted to hear that Fin has been so helpful in keeping you informed and supporting you throughout your orders. It's great to know you've had such a positive experience with us, and we truly appreciate your recommendation. We look forward to continuing to support you in the future.

Rated 5 out of 5 stars

I love fridge magnets

I love fridge magnets, this website was very helpful in making them, also, I have made a custom pen, still to be bought.

17 January 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

We are absolutely delighted to hear that you love fridge magnets and that our website was so helpful in bringing your creations to life! It is wonderful to know that you are already designing a custom pen as well, and we cannot wait for you to see how it turns out once you are ready to place that order. ]

Rated 5 out of 5 stars

Wonderful Customer Service

Wonderful Customer Service. I had a number of enquiries which they were more than happy to work with me over a period of time. Quality is fantastic and products are very affordable. Highly recommend

1 June 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

That's wonderful to hear. We appreciate and value your business.

Rated 1 out of 5 stars

Paid extra for overnight delivery and…

Paid extra for overnight delivery and received 2 1/2 days later, with mainly rough edges and many cards not cut very straight. Live and learn i guess is the expression and won't bother trying them again. And when they send an email to give them a review the submit button doesn't work - no doubt because they have something to stop it if you're leaving one or two stars.
And no you haven't sent any separate emails requesting further information to "better assist" me with this - that's clearly just something you say to try and make yourself look as though you care on here where people can't respond to your responses. Don't bother trying to make it right anyway as you've already shown your level ofd service.

21 May 2026
Unprompted review
VistaPrint logo

Reply from VistaPrint

Thank you for sharing your feedback. We’re sorry to hear that your order did not arrive within the expected overnight delivery timeframe and that the finished cards did not meet your expectations in terms of cutting quality and edge finish.

We understand how disappointing this experience must have been, especially after paying for expedited shipping. We also appreciate you bringing the review submission issue to our attention. We can assure you that customer feedback is important to us regardless of rating, and we regret any difficulty you experienced when attempting to submit your review.

We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this.

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