Vistaexpert Reviews 833

Fictional delivery dates, mine is currently showing 04/08/23 (at the time of writing the date was 07/08/23), no answer to my email asking for an update, meanwhile the tracker gives bizarre information that doesn't tally with the delivery date

Received my aviators, polarised. good service from start to finish. Thank you very much.
😎

I purchased a pair a sunglasses from vistaexpert.it based in Italy. The glasses were the best value at the time and offered no quibbles free refund within 28 days. They were at my door within 5 days and delivered as described, 10/10. Unfortunately, they were uncomfortable so I immediately requested a return label. It took several messages and several days to get someone to reply, but eventually I received a return label through Evri.
I sent it on the 9th June with a tracking reference. To cut a long story short, I've wasted hours and hours messaging Evri and vistaexpert on WhatsApp, Facebook and email and after almost 2 months (3rd August), I've finally received a refund albeit £5.33 short. For the amount of hassle I've been through, i should be compensated. My advice; don't be mislead by 'full refund on returns'. Use local businesses to the UK. I don't think vistaexpert cares about expanding internationally and about it's UK customers. I wander if they'll reply on here and if so, what excuse they'll give.

I returned some sunglasses following procedure sent by the company. 13 days later and they have still not been received by the company to issue a refund £80 - not cheap. The company will take no responsibility for tracking or assisting , the company they use Ezi have said I need to refer back to them They are essentially ignoring me now Evri the courier company are also not engaging. Do they all hope that I will go away and are then £80 in profit Absolute disgrace when it comes to customer service.

Scratched, bent & deformed.
Sorry, Idon't nedd it.

Grazie

Bought Prada sunglasses from them.They looks like 3rd grade quality. Seller in denial...stating that those are original.Compared In Prada store - different print on both sides...its weird as there is many review on their ebay account stating about quality of sunglasses bought from them and many are removed, as seller is prividing ebay with invoices from luxotica...but really I don't have time to wirllrite negative review if everything is OK...but in this case ( and many more simmilar with this seller) something smells doggy

Perfect, recommend

excellent service, exactly what I ordered. this is the second time I have used this company and I am sure that there will be a third! at least. For Rayban aviators they provide accurate info. on lens type as well as frame size. Not all other suppliers do this.

Scam - purchased sunglasses via eBay 'free delivery' nothing about a £60 customs charge.
How that is free delivery I don't know. Beware

Update : There is absolutely NOTHING on the sellers listing about 60£ custom charge. Why on earth would I pay £60 when it says free postage. There's nothing on the page, please be aware of this before you buy. Shocking customer service

Very good, very good

Lenses are great, however delivery was ~8-10 days to UK via a funky route. Didn't bother me though as I had ordered well in advance of needing them. Thanks!

Delivery to UK 🇬🇧 long but product and service overall perfect
Thank you

Very fast delivery. Nice and pleasant experience overall.

Relatively fast delivery to the UK. Thanks!

The product I received differs a lot from products I already own of the same brands. The overall haptics/details of the product make it appear to be fake. (Print is off/already half way gone, product is flapping when moving it around in my hands even though the screws are tight)

I requested a return, of my 5 emails none was replied to. The store went silent mode and is not processing my return request.

I STRONGLY ADVISE ANYONE AGAINST ORDERING FROM THIS SHOP/WEBSITE!!!!

I bought a pair of lense for my sunglasses on the 3rd of this month. Was suppose to be delivered by 16th.
On the tracking ap it says its delivered by shippypro.
Theres no contact number to ask about the product and where it is delivered.
And no one is answering my email.

Excellent service and price, thank you

Delivery is a joke… From Vistaexpert to Milan, than Pulheim ( just oposite direction to Budapest) than to Prague from Prague to Rudna… and no delivery untill now. I suggest a new firm to deliver…