VisitorsCoverage Inc. Reviews 6,953

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and navigation of the website, finding it simple to compare options and complete purchases. Many appreciate the clear explanations of policies and the reasonable pricing, making the process of obtaining insurance smooth and efficient. However, some people encountered issues with the website's functionality, such as slow loading times, display problems in certain browsers, or difficulties accessing all coverage options. A few customers also mentioned challenges with reaching customer service by phone or experienced confusion about whether they were directly on the insurance provider's website.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the ease of use and navigation... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and use. Many reviewers... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the prices to be very... See more

Service

Consumers find service to be positive, highlighting its ease of use and efficiency. Many reviewers appreciate... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the entire research to purchase experience. Everyone was very helpful via email and even better on the phone. They answered all my questions from pre existing conditions to policy... See more

Company replied

Rated 5 out of 5 stars

Excellent coverage options, easy to use site. Returning client - our adult daughter used this company to take out a US visitor policy a few years ago she had an unfortunate accident a month or so int... See more

Company replied

Rated 5 out of 5 stars

I love the way visitor coverage provides the options. My sister and my nephew were visiting from India and finding the best travel insurance(which is a must for US travellers) was essential for me. Vi... See more

Company replied

Rated 5 out of 5 stars

I had called numerous insurance agents to ask about coverage for my son, who lives abroad and who visits the US for about 6 weeks a year (split between two trips). He just turned 26, so he came off o... See more

Company replied


Company details

  1. Travel Insurance Company
  2. Travel Agency

Written by the company

At VisitorsCoverage, we pride ourselves on simplifying the travel insurance buying process by providing top-rated plans, an easy-to-use website and unrivaled customer service. Our goal is to make the decision process easy and convenient for travelers so they can spend less time searching for travel insurance, and more time exploring the globe. With more than a decade of experience in the industry, we are dedicated to educating travelers about travel insurance and ultimately improving the way customers choose, purchase and manage their travel insurance needs through our unique online marketplace.

Guaranteed Lowest Rates

Find the Right Plan at the Right Price

Insurance rates are regulated by law, which means you won’t find the same insurance plan for a lower price anywhere else. We only offer well-known “A” rated plans, so our customers can travel confidently knowing they were able to choose from the best plans at the best rates available.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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Rated 5 out of 5 stars

well explained and easy to compare and purchase

easy, well explained

23 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thanks so much for your review! We’re so glad to hear you found our site easy to use and the coverage options clear. We designed everything to make comparing and purchasing simple, so it’s wonderful to know it worked just as we hoped. We wish you the very best on your travels!

Rated 5 out of 5 stars

SIMPLE EASY TO USE. PEACE OF MIND

I had called numerous insurance agents to ask about coverage for my son, who lives abroad and who visits the US for about 6 weeks a year (split between two trips). He just turned 26, so he came off our insurance. A friend suggested your company. In literally less than an hour, I had full coverage for him for his planned trip home for the holidays at I think is a VERY reasonable price. VERY Easy to navigate the site. I had a question, so I called but was told all operators were busy and to leave a message. I did NOT leave a message, and figured everything out. After I was done (just a few minutes after) I actually got a call back asking if there was anything I needed. Already downloaded all the documents and are all set. Thanks so much for the peace of mind.

23 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for sharing your experience! We're happy to hear that you found suitable coverage for your son quickly and easily through our website. We appreciate your feedback regarding the call back and are glad everything worked out well. Thank you for choosing VisitorsCoverage!

Rated 5 out of 5 stars

Excellent choice for travel health coverage

Coverage options were clear and the application process was very straight forward.

23 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review, we appreciate it! We're happy to hear that the coverage options were clear and the application process was straightforward for you. We look forward to continuing to serve you!

Rated 5 out of 5 stars

Great service!

Great service!
Seamless
Agent was so informative!

21 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review and recommendation! We're happy to hear that you had a positive experience finding travel insurance with us. We look forward to continuing to serve you!

Rated 5 out of 5 stars

👍good

Good
Purchase easy

19 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review! Our mission is to simplify travel insurance and make the process easy for everyone, so we are glad you had a positive experience finding travel insurance with us. Thank you for choosing VisitorsCoverage!

Rated 5 out of 5 stars

Just straightforward

18 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review! We're glad to hear that you found the experience straightforward. We appreciate your support and thank you for choosing VisitorsCoverage!

Rated 5 out of 5 stars

Efficient and fast!!

17 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review! We are glad you had a positive experience with us and were able to select the right plan for your individual needs. We look forward to continuing to serve you!

Rated 5 out of 5 stars

Customer Support responds quickly

Customer Support responded to my questions quickly and thoroughly. Great communication and assistance in deciding which policy to purchase.

15 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review and recommendation! We are happy to hear our team of licensed insurance experts was able to assist you. We look forward to continuing to serve you!

Rated 5 out of 5 stars

Very simple and well laid out.

Very simple and well laid out. Customer friendly and straight forward process.

14 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review! We are glad you had a positive experience with us and were able to select the right plan for your individual needs. We wish you the best on your travels!

Rated 4 out of 5 stars

Good comparisons but glitchy website

it was good to be able to see multiple policies and compare. However the website was a bit glitchy and the drop down lists did not populate

14 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review! We’re glad to hear that our comparison tool helped you find a plan for your upcoming trip. Our team has reached out to you directly to provide further assistance.

We appreciate you choosing VisitorsCoverage and wish you safe and enjoyable travels!

Rated 5 out of 5 stars

Hello,

Hello,
I like your well-orgsnized and fast-working interface.
Good luck to you!

10 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review! Our mission is to simplify travel insurance and make the process easy for everyone, so we are glad you had a positive experience finding travel insurance with us. Thank you for being a VisitorsCoverage customer!

Rated 5 out of 5 stars

Excellent service

Excellent service

10 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review! We are glad you had a positive experience with us and were able to select the right plan for your individual needs. We look forward to continuing to serve you!

Rated 5 out of 5 stars

Offers great coverage at a reasonable…

Offers great coverage at a reasonable price.

9 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review! We are glad you had a positive experience on our website and were able to select the right plan for your individual needs. Thank you for choosing VisitorsCoverage!

Rated 5 out of 5 stars

Easy to request

Easy to request ;
Quick and reliable.

7 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review! Our mission is to simplify travel insurance and make the process easy for everyone, so we are glad you had a positive experience finding travel insurance with us. We look forward to continuing to serve you!

Rated 5 out of 5 stars

Uncomplicated

7 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review! Our mission is to simplify travel insurance and make the process easy for everyone, so we are glad you had a positive experience finding travel insurance with us. Thank you for choosing VisitorsCoverage!

Rated 2 out of 5 stars

For medical coverage

For medical coverage, your website is missing the most important information as it is a primary or secondary type.

5 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Your primary policy refers to the main health insurance plan you hold in your home country. A secondary policy is a separate plan you may carry in addition to your primary coverage, often providing extended benefits or covering expenses that the primary plan does not.

International travel insurance is generally considered a secondary policy, meaning it supplements your primary insurance by covering eligible costs that may not be reimbursed by your main plan.

If you have any questions, you can contact our support team at support@visitorscoverage.com!

Rated 5 out of 5 stars

The purchase was easy

The purchase was easy - clear and smooth.
I have not had to file a claim, so I can't comment on that.

6 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Hopefully you won’t need to file a claim! If that time comes, our team of Claims Assist Specialists are here to help every step of the way! You can learn more by visiting https://www.visitorscoverage.com/insurance/claims-assistance/.

Thank you for choosing VisitorsCoverage!

Rated 1 out of 5 stars

The confirmation letter I received…

The confirmation letter I received after purchasing a policy on Oct. 4 did not have my correct address on it. Then when I replied to the email I got a vague non-response that did not address the concern. My call did not go through to the customer service number. I don’t know if I really have insurance at this point.

Update: Oct. 6: I called Generali Insurance and the agent I spoke with confirmed I have insurance and corrected my address. They also reviewed other data in my customer record to ensure it was complete and correct. I have no idea where the incorrect address came from and feel confident that I did not make a typo in entering my address on the application -- the address shown was a completely different address with the only similarity being my state. I hope that this may just be a minor system problem that you can correct so it will not happen again to someone else. It took a fair amount of time to call Generali and correct it. Also, I thought I was on the Generali website on Oct. 4. I did not realize I was on (or going through) Visitors Coverage, Inc. until after I had purchased the insurance. Next time I will ensure I am on the website for the Insurance Company. Thank you for your reply.

3 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for updating your review and sharing all the details. We’re very sorry for the mix-up with the address on your confirmation. This was caused by a technical issue that autofilled our company address when it should have used yours. We’ve sent you an email with screenshots showing your original information and the corrected confirmation, for reference.

We’re also in communication with Generali to make sure this issue is fixed and doesn’t happen again. We’re glad to hear your coverage is now confirmed and truly appreciate you taking the time to let us know. Feedback like yours helps us improve the experience for everyone.

Rated 5 out of 5 stars

easy to apply

easy to apply and good cost for my need

3 October 2025
VisitorsCoverage Inc. logo

Reply from VisitorsCoverage Inc.

Thank you for your review! We're happy to hear that application was easy to use, and met your needs at a good cost. Thank you for choosing VisitorsCoverage!

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