VisioSound Reviews 7

TrustScore 2.5 out of 5

2.3

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Company details

  1. Hi-fi shop
  2. Electronics Store

Information provided by various external sources

Founded in 2007, VisioSound has placed great customer service, value and quality at the forefront since the very beginning. A leading retailer in the UK professional sound and lighting industry, VisioSound can be found on Ebay, Amazon and our own website www.visiosound.co.uk. Our base in west Yorkshire comprises warehousing and office facilities, from which we serve our customers in the UK and around the world. Over the years we have developed a highly efficient distribution system which allows us to offer a super-fast and effective service to all of our customers.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Parcel never got shipped

I ordered a couple of XLR cables and a tracking number was promptly received, but apparently the parcel never got shipped, just pre-advised. I emailed back and forth but after two weeks stil no parcel got shipped, despite all kind promises and no explanation about why. Alas, after two weeks I canceled my order and received the refund quickly. For this I rate my experience with 1 star.

22 September 2025
Unprompted review
Rated 1 out of 5 stars

SCAMERS

One monh a go, i placed an order fo 2 cables. Of course they took the money instant. On the 3rd of Feb they confirm is on the way. Today 27 of Feb i dont't have the cables.
Their response, give more time to arrive !

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Top quality cables at a very affordable price point

I bought 2 pairs of 6.35mm (1/4") TRS balanced connectors for some new hi-fi equipment via Visiosound's Amazon store. The order was despatched quickly, arrived within a few days and was very well packaged.

The quality of the materials and construction is as good as I have seen on premium cables costing much, much more.

Good quality cable with a premium feel, robust connectors with a proper clamped strain relief and very good soldering with no flux residue left behind.

As good as it gets.

18 January 2022
Unprompted review
Rated 5 out of 5 stars

Extremely good value for what you get

I've switched from Planet Waves cables to VisioSound, they are equally good in sound, cheaper and most importantly, more durable.

Planet Wave cables become faulty and unusable after a few months of use (around a month in the more extreme cases) - I've still got my first VisioSound cable 18 months after purchase and works as well as the day I bought it

23 December 2020
Unprompted review
Rated 5 out of 5 stars

Good quality value pro cables

Cables what I am ordering from this company are good quality for money. They work with PRO equipment with no noises from induction. When I installed them first time I had to ditch my older pro cables as older from well known supplier were source of problems. I'm really happy with price/ quality. Yes here are better cables but they are 4 times price of VisioSound

20 January 2020
Unprompted review
Rated 5 out of 5 stars

Excellent quality cables

Excellent quality cables, at an excellent price point. Their customer service is great and they have an brilliant track record for honouring their Limited Warranty policies.

3 October 2019
Unprompted review

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