Visiativ UK & Ireland Reviews 

186
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and clear explanations during training. Exceptional customer service is highlighted, with quick responses and effective solutions to issues. Training courses are well-structured, informative, and tailored, boosting user confidence and efficiency. People also value the company's products and add-ons for their helpful automations and time-saving capabilities. The support team is consistently knowledgeable and attentive, always resolving issues professionally. Reviewers appreciate the reliable assistance, feeling well-supported by a team familiar with the software.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Reviewers mention positive feedback about user experience, describing it as excellent and worthwhile, with... See more

Customer service

Customers had positive experiences with customer service, consistently praising the quick, effective, and... See more

Service

Users describe positive interactions with service, consistently highlighting excellent support and quick... See more

Product

Customers consistently note positive experiences with product, highlighting its effectiveness for beginners... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us... See more

Company replied

Rated 5 out of 5 stars

Visiativ always respond quickly with relevant information and questions. They are always ready to pick up the phone and help us to find a solution when we run into an issue. Their add-on package, MyCA... See more

Company replied

Rated 5 out of 5 stars

Dylan Mitchell was excellent at training me on my essentials course. I was extremely happy how patient he was at explaining everything and showing us what needed to be done or what I had done wrong. I... See more

Company replied

Rated 5 out of 5 stars

Sam Barlow gave us a great training session over 3 days. He was able to respond clearly to any questions we had (even if they weren't directly related to the content). I have definitely come away from... See more

Company replied


Company details

  1. Business to Business Service
  2. Research and Product Development
  3. Software Company
  4. Software Training Institute

About Visiativ UK & Ireland

Written by the company

At Visiativ UK & Ireland, we help businesses of all sizes streamline their design, engineering, and manufacturing processes through intelligent, scalable solutions.
As an award-winning provider of SOLIDWORKS software, expert training, and dedicated support, we tailor our services to meet the unique needs of each client.
We specialise in digital transformation, combining cutting-edge technology with practical expertise to drive efficiency, foster innovation, and improve collaboration across your teams. Backed by a strong global presence and a suite of exclusive tools, we bring decades of experience and a future-focused mindset to every partnership.
Since 1987, Visiativ has supported organisations in making smarter decisions and achieving sustainable growth. Whether you're at the beginning of your digital journey or looking to enhance your current systems, we'll work closely with you to develop a transformation strategy that delivers real results.
From hands-on implementation to ongoing training and award-winning support, we’re by your side every step of the way - helping your people work smarter and your business perform better.
Ready to accelerate your digital transformation? Get in touch with the Visiativ team today and discover how we can help you unlock your full potential...

Looking for SOLIDWORKS? You're in the right place!

We're Platinum-rated by Dassault Systèmes, the makers of SOLIDWORKS

Our expertise has long been acknowledged by SOLIDWORKS and our customers, with accolades for delivering the highest-rated customer support in Northern Europe from 2014 to 2017. In 2018, we were distinguished as the ‘Top reseller for overall performance in Northern Europe’. The awards system changed to a monthly system in 2019 and SOLIDWORKS have awarded us with the ‘Platinum-rated Support’ badge every month since its inception, which is proof of our continued commitment to the success and satisfaction of our customers.

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4.9

Excellent

TrustScore 5 out of 5

186 reviews

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4.9

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(186)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Remote Training Experience with SolidWorks via visiativ - Huge Thanks to Sam at Visiativ

Sam Barlow at Visiativ has been a solid trainer despite being remote, the sessions were engaging, well structured, and tailored to my pace and learning style.

Their patience, expertise, and willingness to go the extra mile truly made a difference. I’ve gained valuable skills and confidence thanks to their training style.

4 September 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Cristian,

Thank you so much for taking the time to share your feedback.

We’re thrilled to hear that your SolidWorks training with Sam left you feeling both confident and supported. He’ll be absolutely delighted to know that his patience and dedication made such a difference to your learning.

Whether our courses are delivered online, in the classroom, or onsite, our goal is always the same: to create engaging, well-structured sessions that adapt to each learner’s pace and style. It’s wonderful to know this came across so clearly during your training.

We really appreciate you sharing your experience and look forward to being part of your continued development journey.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Great Training Course - DriveWorks

Recently attended a two day course with Adam. The course was very detailed and successful, with the result being a good grasp of not just the tools of the software, but the theory behind the actions. Being provided with a more 1:1 approach to teaching was very appreciated and the guide book was key in the training. Thank you Adam

11 August 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Charlie,

Thank you for taking the time to share your experience.

We're delighted to hear that you found the training course with Adam both detailed and successful. It's great to know that the combination of theory, practical tools and personalised support helped to give you a solid grasp of DriveWorks. We're also pleased that you found the guide book useful during your learning journey.

We'll be sure to share your kind feedback with Adam and if you need any assistance, please don't hesitate to get in touch with the team.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Adam was Excellent

We recently completed a two-day DriveWorks training course with Adam, and it was excellent from start to finish. Adam explained everything clearly, tailored the training to our workflow, and showed us practical ways to speed up our design process. His knowledge, patience, and ability to answer our questions made the sessions engaging and easy to follow. We left feeling confident about applying what we’d learned and can already see how it will save us time. Highly recommended!

11 August 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Wil,

Thank you for taking the time to share such a positive review!

We're delighted to hear that you enjoyed your DriveWorks training with Adam and that the sessions were both engaging and valuable. It's wonderful to know that his clear explanations, practical examples and tailored approach have already started to make a difference to your workflow. We'll be sure to pass on your kind words to Adam, as he'll be pleased to know his efforts have been appreciated.

We wish you continued success in applying what you've learned, and please remember that we're always here if you need us.

Kind regards,
The Customer Success Team.

Rated 5 out of 5 stars

Great support and insight.

Great support. Both Jeremy and Ben were very helpful and provide insights and answers to my questions on CFD . Communication was quick and effective . I hope to work with the team again the future.

14 August 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Ryan,

Thank you for the positive feedback today!

It's great to heart that Jeremy and Ben were able to assist you with your CFD challenges. It's always great to hear that we were able to get you back on the right track quickly without too much fuss!

Thank you for your partnership over the years - we look forward to working with you in future. If you need anything else, don't hesitate to get in touch.

Kind regards,
The Customer Success Team.

Rated 5 out of 5 stars

Advanced Part Modelling

The training provided was very detailed and in depth as well as showing additional features available within SolidWorks such as the electrical routings.

12 June 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Mitchell,

Thank you for taking the time to share your feedback on the SOLIDWORKS Advanced Part Modelling Training Course.

We’re delighted to hear that you found the training detailed and in-depth. It’s great to know that the additional features, such as electrical routings, added further value to your experience. We always aim to go beyond the basics to ensure our learners get the most out of their time with us.

If you have any further questions or would like to explore more advanced topics, please don’t hesitate to get in touch. We’d be happy to support your continued learning journey.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Excellent technical support

I have used this company as our value added reseller and the service has been exceptional. The SolidWorks engineers have always been willing to help solve issues no matter how small. Great team and work ethos.

6 August 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Thank you so much for your kind words and for taking the time to share your experience with us!

We're delighted to hear that you've found the technical support from our SOLIDWORKS engineers helpful and responsive. Providing exceptional service and support is something we take great pride in, so your feedback truly means a lot to the entire team.

We look forward to continuing to support you and your business!

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

SolidWorks 2024 On-site Training

Fantastic, in depth and relevant training related to our everyday SolidWorks activities. Well presented and easy to understand and follow, backed up by useful training links for further learning.

14 July 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Joshua,

Thank you for taking the time to leave such a positive review of your SOLIDWORKS on-site training.

We're delighted to hear that you found the session both relevant to your daily work and easy to follow. It's great to know that the presentation met your expectations and that the additional training links have been helpful for continued learning.

If there's anything further we can assist with, please don't hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Superb Support

Just spoken to Sam, very polite and helpful, highly recommended

9 July 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi there,

Thank you for taking the time to leave us a review!

Sam and the rest of the SOLIDWORKS Support team are here to help whenever you need them.

Kind regards,

The Customer Success Team.

Rated 5 out of 5 stars

Sam was a fantastic trainer on Solidworks, thank you!

Sam was a fantastic trainer. His manner with the learners was professional and patient. He was able to differentiate his support to stretch the most able and at the same time support the least confident. Sam's grasp of the software and the consistent use of terminology really helped to embed the tools and he really explained about the importance of design intent before rushing into drawing in CAD.

6 January 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Rebecca,

Thank you for taking the time to leave such a thoughtful review, and for attending the SOLIDWORKS training course.

We’ll be sure to pass on your kind words to Sam. He’ll be very pleased to know that his emphasis on design intent and clear use of terminology made a real difference.

If there's anything further we can support you with as you continue using SOLIDWORKS, please don’t hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Great Customer Service

We have been supported as a company with various CAD related queries, including understanding the different SolidWorks upgrades available, by Visiativ even though we are not currently a customer of theirs. They are very eager to help, easy to talk to and very responsive.
They are definitely come to mind if I have any technical questions.
I have been looked after by Archie in the past and, more recently, Jeremy, both who have been very helpful.

30 June 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Daniel,

Thank you for taking the time to leave such a positive review. We're really pleased to hear that you've found our advice helpful and that both Archie and Jeremy have made a good impression. At Visiativ, we believe in building strong relationships based on trust and genuine support, regardless of whether someone is already a customer.

It's great to know we've been able to assist with your CAD queries and SOLIDWORKS considerations so far. We look forward to continuing the conversation and welcoming you as a customer in the future. If there's anything else you need in the meantime, don't hesitate to get in touch.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Very helpful team at Visiativ

Very helpful team at Visiativ, Tom and Jeremy especially as they have assisted us in applying for the Solidworks Startup program. This has enabled us to obtain a free year of SOLIDWORKS premium and will allow us to develop new products for a sustainable future.

23 June 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Simon,

Thank you so much for your kind words and for taking the time to share your experience.

We're thrilled to hear that Tom and Jeremy were able to support you in securing access to our SOLIDWORKS for Start-Ups scheme. It’s fantastic to know that this will help you in developing your products with sustainability at their core - exactly the kind of future-focused work we’re proud to support.

As your business grows, we’ll be with you every step of the way, providing the tools, guidance, and expertise you need to succeed.

Kind regards,
The Customer Success Team

Rated 5 out of 5 stars

Visiativ - Liam

We are using visiativ to supply all of our solidworks licenses along with all of our training. Our account manager Liam who is their Sales team leader, is always very helpful and efficient, always willing to go the extra mile to get things over the line ASAP.

13 June 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Keelan,

Thank you for the positive feedback!

We're pleased to hear that Liam was able to assist you with your urgent request today. Don't hesitate to get in touch if you need anything else at all.

Kind Regards,
The Customer Success Team

Rated 5 out of 5 stars

Advanced Assembly Modelling

I have just completed a 3 day online training session with Graeme at Visiativ, focusing on advanced assembly modelling. Graeme is incredibly knowledgeable with all aspects of the Solidworks software, and was able to tailor his tutorage and responses to my ability level. We took more in depth dives into topics that I felt were valuable to my work requirements, but still covered the course contents and finishing within the budgeted time allocation each day. I would highly recommend these online courses to SW users looking to learn new content and functions, but also primarily to increases day to day efficiency with the tips and tricks which are invaluable!

11 June 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Jack,

Thank you for the fantastic feedback.

We're delighted to hear you found the training with Graeme both insightful and well-paced, with content tailored to your needs. It's great that the tips and tricks have already proved valuable in your day-to-day work, too!

If you have any questions, don't hesitate to get in contact with the technical support team.

Kind Regards,
The Customer Success Team.

Rated 5 out of 5 stars

Great Installation Experience

Purchased a Solidworks PDM licence through Visiativ and had a fantastic experience getting the software installed on our systems.

The Installation Engineer spent two Half-days with us, getting the application setup on the server we provided, getting the software installed on the client devices, and showing us how to use and manage the software.

He was friendly and knowledgeable about CAD concepts and methodology, and even scheduled in extra time with our designers to help them personalise their own setup of the software.

Extremely pleased with the whole process.

8 May 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Lewis,

Thank you for the fantastic feedback.

It was our pleasure to get you up and running with SOLIDWORKS PDM. If you have any questions or need further assistance, our technical support team will be there to help.

Kind regards,
The Customer Success Team.

Rated 5 out of 5 stars

Very knowledgeable and helpful

Very knowledgeable and helpful. Pleased to get my technical issues resolved and get back to work.

28 May 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Anthony,

Thank you for the great feedback!

Our SOLIDWORKS technical support engineers are ready to assist you with any further challenges should they arise.

Kind regards,
The Customer Success Team.

Rated 5 out of 5 stars

Mark was undeniably polite and totally…

Mark was undeniably polite and totally committed to solving the issues I was presently facing. He talked me through methodically explaining the errors of my use, which was clear and would definitely be avoided to prevent the same in future. On the whole a very good experience. Thank you Mark. Regards Errol

23 May 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Errol,

Thank you for the fantastic feedback. We're pleased to hear that Mark was able to assist you on your recent support call.

Mark and the rest of the SOLIDWORKS support team will be there whenever you need them.

Kind Regards,
The Customer Success Team

Rated 5 out of 5 stars

A great event and a great team.

A great event and a great team.
Get a chance to explore what Solidworks simulation is all about. Appreciate the work of whole team.

8 May 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hello Davinder,

It was fantastic to catch up over lunch at Dassault Systèmes' office in Cheshire last week. We're really pleased you enjoyed the event, so thank you for the feedback!

If you have any further questions about SOLIDWORKS Simulation feel free to give us a shout and we'll be happy to help.

Kind regards,

The Customer Success Team.

Rated 5 out of 5 stars

Simulation Event

I attended simulation lunch & learn event last week held by Visiative to see simulation options available. I found the event very useful. The meeting covered a wide range of subjects related to simulation including SolidWorks Flow Simulation and also the capabilities of SolidWorks Simulation in general and for specific applications. The Q&A session was also great. Thanks.

8 May 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hello Amin,

It was fantastic to catch up over lunch at Dassault Systèmes' office in Cheshire last week. We're really pleased you enjoyed the event and Q&A with the team, so thank you for the feedback!

If you have any further questions about SOLIDWORKS Simulation feel free to give us a shout and we'll be happy to help.

Kind regards,

The Customer Success Team.

Rated 5 out of 5 stars

Solidworks training provider

Visiativ have been our Solidworks training provider and software supplier for a number of years. They are very prompt when responding to requests and arranging training. Feedback from training sessions have always been extremely positive. Liam has been an excellent point of contact is aways willing to meet our company requirements.

23 April 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Andrew,

Thank you for the fantastic feedback and your continued partnership.

We're here whenever you need us.

Kind Regards,
The Customer Success Team

Rated 5 out of 5 stars

Complex part file fix

We design and restore forma F1 cars and as you can imagine the part file and assembly complexities can be quite intense.

We had a issue today with a file and Jak and Tom from Visiativ were able to get us a fix within 3 hours. Pretty impressive considering the complexity of the file.

Definitely appreciated. Cheers guys.

4 April 2025
Unprompted review
Visiativ UK & Ireland logo

Reply from Visiativ UK & Ireland

Hi Alex,

Thank you for the great feedback.

We're delighted to hear that we were able to help you overcome what sounded like a big challenge today.

We're here whenever you need us.

Kind Regards,
The Customer Success Team

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