Virtual PA Co Reviews 38

Outstanding service, a great benefit for my business, and worth every penny.

We have been using Virtual PA since the day we launched, for reports and correspondence, audio typing, invoicing, telephone support and screening, and start-to-finish client care. We have gone through the good times and the hard times together, and at every stage I have been impressed by their commitment to care, willingness to learn, and to really understand my particular business needs. These skills are second only to their effortless ability to nurture, win and retain our clients.

Our business has gone from 0 to 20+ outstanding Google reviews in less than a year, all on the strength of Virtual PA's attention to detail, outstanding service and unrelenting commitment to looking after us and our clients in equal measure.

They are a pleasure to work with, always cheerful, and nothing is too much trouble. Whenever we have a challenge (and there have been plenty), we face it together with good humour, have always succeeded, and will look back and figure out the best way to tackle it better next time. Our clients frequently comment on the friendliness, efficiency, and smooth professionalism of the administration team.

Our business, quite simply, has taken 150% off thanks to Virtual PA. We have already exceeded year 3 turnover goals in year 1, opened a second office, gained one of the strongest reputations in the area - and we are only getting started as a business! None of that would have happened without Karolina and her team. I could not recommend Virtual PA highly enough.

Mike Ashton, Cambridge Building Surveyors

Virtual PA co offer an extremely professional, efficient and flexible service. Nothing is too much trouble and they went “above and beyond” to make sure the requirements of our business were met. Would highly recommend.

Very unhappy with the service as many of our calls have gone unanswered and were losing customers, not good!

Unprofessional and unreliable, do not use this company!

Virtual PA Co have been nothing short of excellent from the moment I start using them. They are prompt, professional and complete tasks to your exact specifications. Highly recommend!!

In 2013 I was looking for a long-term relationship with a company that I could trust to be 'my office' and 'bookings team' to all customers. I didn't expect a faultless performance, but needed someone who would listen to problems or errors as they arose and be prepared to make improvements when asked.
Virtual P.A. cheerfully handle a complex customer interface, dealing with pricing, timings, on-line bookings, and a geography that is away from their home-base. Customers are telling me that the person who booked them in was lovely to talk to. Thanks Team.

Mark Ovens and Hobs Cleaning

Very good service, extremely professional. Always willing to tailor their approach to suit the requirements of our business.

Love working with Virtual PA Co. they are always happy to help. :)

We have been using Virtual PA company for over 9 years now since setting up E Surveyors Ltd.

We trust them with all our calls and adminstration, right down to sending out our standard terms of engagement to taking payments and typing our reports.

Superb, bespoke service that truly is a virtual PA and not merely a call handling service.

We have used them for years very efficient and professional. First rate for call answering and sorting out line sheets, editing text and probably everything else too.

UPDATE February 2026 - We here we are coming up for nine years later and we are still with them so I guess that says it all! Still excellent service.

I have used the service of Virtual PA Co for the last few years and it has been seamless. I transfer my phone when I am with clients or out networking and have the confidence that my phone is being answered efficiently and professionally. All staff have been a joy to work with.

Great company and fantastic service! Highly recommend. We have used the services of Virtual PA for nearly 2 years and have never had any issues.

Signing up to Virtual PA Co was the best business decision I have made. Before signing up with them, I was doing it all myself. I found telephone calls with a few nasty customers to be an extremely unpleasant experience and this gave me a phobia of the telephone. Prior to signing up with Virtual PA I was on the verge of a nervous breakdown. Virtual PA Co have made working a lot more pleasant and have given my life back.

I have loved working with Virtual PA Co. The fact that I never miss a call has undoubtedly made my business more profitable.
They are really easy to work with and go the extra mile to make my life simpler.
Fantastic team.

We started with vpa in a crisis situation and they were just fantastic
They got us out of a real hole
I have had lots of comments from patients saying how friendly and professiinal they are
Any problems that have arisen largely due to my error anyway were all solved and sorted very quickly
Response is always imediate and efficient
Thank you so much

We've used the Virtual PA service for over a year now. All the girls are very friendly and polite to customers. An invaluable service for our company.