Virtual Employee Reviews 258

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and expertise, often highlighting their efficiency and proactive approach. Many people appreciate the exceptional service, noting the seamless collaboration and the team's ability to exceed expectations. Reviewers frequently mention the quick response times and the smooth, professional user experience. However, some customers also noted issues with the qualifications of assigned developers, leading to unresolved bugs and significant delays. A few other people felt surprised by resources going on leave shortly after engagement and experienced difficulties in communication, with slow or absent responses from dedicated resources, even when using direct messaging platforms.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, responsiveness,... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, communication, and... See more

User experience

People report positive experiences with user experience. Customers consistently describe their interactions... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Harpreet has over the past 2 years been effective and extraordinarly carefully ans attentive. She has crafted a powerful social media presence that has resulted in a successful ROI. Its really reli... See more

Rated 5 out of 5 stars

Kamal is off to a great start. He has jumped right into phone calls and meetings to learn about our current projects and how he can support our activities. He has already recommended some great tools... See more

Rated 5 out of 5 stars

Since I been using virtual employee, all my questions and concerns are answered in a timely manner and they will help to come up with a solution for all your programming, launching, and app needs. I h... See more

Rated 5 out of 5 stars

We have been working with VE for four months and have been immensely satisfied with our experience so far. We have several VE employees and they are all exceptional. I work closely with Disha and Megh... See more


Company details

  1. Business to Business Service

Written by the company

Virtual Employee came into being to help small and medium enterprises (SMEs) across North America and Europe set up offshore offices in India and provide them cost-effective solutions. They can set up their own offshore office in India with just one employee and ZERO investment cost, and scale their team up/down as needed. WHAT MAKES US STAND OUT: We are an online employee supermarket – an SME can hire anyone in any domain or industry. With us, a client is not really outsourcing, but retains full control over both their work and their employee, who works exactly like an in-house resource. We look into the employee’s overhead costs on behalf of the client, such as dealing with HR, Accounts, IT Support, management, etc. Our flexible model allows you to experiment. WORKFORCE AND DOMAINS: In just 12 years, the company has grown from 5 employees to 1500+, having partnered with over 3021 clients across 30 countries in more than 150 domains. Domains include software development and programming, content writing, internet marketing, mobile apps development, graphics designing, web designing, multimedia and animation, etc.


Contact info

4.8

Excellent

TrustScore 5 out of 5

258 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

AWS. New

Their team managed difficult tasks and large data, setting up strong cloud systems on AWS and accurate GPS tracking.

7 January 2024
Rated 5 out of 5 stars

Brilliant Results

We are really happy with the contributions made by Virtual Employee experts towards structuring our data and getting meaningful insights out of it. Looking forward to more collaboration in the future.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Data Analysis and Python

Virtual Employee connected us with Shilpa. Although she is not an expert in Power BI, her knowledge of Python and other technologies has been very valuable. Utilizing Python and Pandas (Shilpa's contributions) we were able to significantly reduce the time that it used to take us to generate reports.

15 November 2023
Rated 5 out of 5 stars

Professionalism at its best

I found Shaunvir Singh Mahil extremely helpful and cooperative. He was very calm and understanding on the phone and help me throughout the process. I struggled in the past with many other companies to achieve the standard but Virtual Employee was one of the best.
Rev

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Suits By Neet

I started my boutique and bespoke clothing store on Instagram, but as my followers and sales grew, I needed a website that reflected my brand and offered customers the ability to purchase directly online from me. I chose Virtual Employee because as a small business cost was important to me and secondly their portfolios were impressive. I am really pleased with my website ‘Suits by Neet’.

14 December 2023
Rated 5 out of 5 stars

eCommerce Wed development made easy!

eCommerce Wed development made easy!

Ensuring our website evolves with the ever-changing demands we place upon it is sometimes easier said than done. However, now in the capable hands of Mohit we have an easy to manage and scalable website.

Mohit is as skilled in front-end development as he is in back-end, and over the past year he has made several important contributions when it has come our database management transaction processing, API integration. He has also supported our SEO efforts by working with our marketing team to improve page load speeds and mobile responsiveness.

Because of Mohit, we were able to terminate our relationship with our previous service provider without incident, a move that considerably reduced our costs.

5 December 2023
Rated 5 out of 5 stars

Virtual Assistants that go the extra…

Virtual Assistants that go the extra mile!

Although I have never met Piyush and Divya in person, I consider them to be just as much a part of the team as my in house members of staff. Both are highly resourceful and demonstrate great attention to detail. They leave no stone unturned and even if the task is unfamiliar, they will ensure they get the job done to the highest of standards. Extremely proactive and fast learners.

Their roles have expanded beyond what we originally intended and now include responsibilities such as data analysis, online research and process documentation.

They always follow up with with me on completion of assignments and their level of commitment has ensured they are now integral members of the team.

5 December 2023
Unprompted review
Rated 2 out of 5 stars

Wrong first impression

After an initial discussion, it seemed that my company and Virtual Employee could easily cooperate and that their solution matched our requirements. However, I've never heard back from them once I've sent them a survey for the GDPR assessment. I found a more solid partner after that.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Swift Development Review

I set up a routine of weekly check-ins with the team and was impressed by their ability to follow my instructions, work independently after that, and reach out to me when they needed clarifications. This let me focus on my tasks with peace of mind. In the past, I've had to closely guide offshore developers, which reduced the cost-effectiveness of outsourcing.

We've successfully expanded and upgraded our app's functionality and performance. The team particularly stood out in their i) understanding of apple's ecosystem, including terms, conditions, and policies ii) proficiency in iOS frameworks iii) the team lead's support and involvement in our weekly scrum meetings.

Aside from the sales team contacting me too much at the start, it was a favourable experience overall.

27 November 2023
Rated 5 out of 5 stars

Excellent!!

Currently using a virtual employee through this company and am loving it! Roopa is a huge asset to our team and has assisted with taking a huge amount of admin of our hands and completing it exceptionally well.

With all new employees they require training and need guidance which we provided, taking it slow so she could learn the ropes and she has been such an asset ever since!

28 November 2023
Unprompted review
Rated 5 out of 5 stars

I am thrilled to share my outstanding…

I am thrilled to share my outstanding experience with Virtual Employee, a company that has truly revolutionized the way we operate and thrive in today's competitive business landscape. From the moment we engaged with Virtual Employee, their commitment to excellence and unwavering dedication to our success has been nothing short of remarkable.

Communication, a cornerstone of any successful collaboration, was a breeze with Virtual Employee. The company's robust infrastructure and advanced communication tools facilitated real-time interactions, ensuring that distance was never a barrier. Regular updates, progress reports, and proactive engagement from our virtual team kept us informed and involved throughout the entire process.

Flexibility is another key strength of Virtual Employee. The ability to scale our virtual team up or down based on project requirements allowed us to optimize our resources effectively. This flexibility has been a game-changer for us, enabling us to respond promptly to changing market dynamics and project demands.

Beyond the technical skills and flexibility, Virtual Employee places a strong emphasis on building lasting partnerships. Their client-centric approach is evident in their proactive problem-solving, responsiveness, and a genuine commitment to our success. It truly feels like they are an extension of our in-house team, sharing our goals and working tirelessly to achieve them.

In conclusion, Virtual Employee has proven to be an invaluable asset to our business. The combination of top-notch talent, seamless communication, flexibility, and a client-focused approach sets them apart in the realm of virtual employee services. We wholeheartedly recommend Virtual Employee to any business looking to enhance its capabilities and achieve new heights of success. Our partnership with Virtual Employee has not only met but exceeded our expectations, and we look forward to continued collaboration and growth together.

27 November 2023
Rated 5 out of 5 stars

5* Review

Their attention to detail in 3D modeling and precision in technical drafting was exceptional. Virtualemployee is an asset for anyone in need of advanced autocad drafting and design services

22 November 2023
Rated 5 out of 5 stars

Title: Exceptional Design Services for Apollo Secure Transport

I cannot express how fortunate I feel to have stumbled upon virtual employee. After a series of disappointing experiences with other companies, my contact with virtual employee was a refreshing change. From the moment I connected with them, I knew I was in safe hands.

virtual employee allocated me a dedicated web designer who also assisted me in designing a unique and eye-catching logo for my new business: Apollo Secure Transport. The level of professionalism and competence they exhibited throughout the entire process was truly amazing.

They understood the specialist needs of my company and they tailored their services, accordingly, delivering exceptional results!

I feel what sets virtual employee apart from others is their ability to cater for a wide range of budgets while consistently delivering exceptional results.

Their team not only met my expectations but far exceeded them. The end products, both my website and logo, are nothing short of stunning. The attention to detail, creativity, and the seamless functionality of my website are a testament to their expertise.

Furthermore, their customer service was exemplary. They were responsive, attentive, and made sure to address all my concerns and preferences. They actively collaborated with me, ensuring that the final designs were a true reflection of my vision.

I highly recommend virtual employee to anyone in need of website and logo design services. They have renewed my faith in the industry, and I am grateful to have had the opportunity to work with such a dedicated and professional team. If you want outstanding design solutions with a personal touch, virtual employee is the way to go.

Thank you, virtual employee, for your exceptional service and for making my vision a reality. I couldn't be happier with the results!

3 November 2023
Rated 5 out of 5 stars

Very responsive and responsible

Very responsive and responsible. Happy to work with them and resolve any issues we have. They are able to mobilize quickly and help process large amounts of data.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

We have been using VE for almost a year and they have been super helpful, reliable and available.

7 November 2023
Unprompted review
Rated 5 out of 5 stars

We worked with a mechanical engineer

We worked with a mechanical engineer, and should the need arise, we will contact virtual employee again. Although this was our first experience with outsourcing it was relatively straightforward, and work delivered was of high quality. We found everyone to be polite and helpful.

3 November 2023

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