Virgin Voyages Reviews 

The service, food and entertainment definitely poor compared to 2 years ago..no help for disabled people at any of the ports. Would never sail Virgin again

First the good. The ship is beautiful, the crew is extraordinarily well trained, and the food is is an honest 5stars. The Alaskan Inner Passage is simply breathtaking; it was amazing!

Now the bad. Midway through our cruise, we noticed a $269 Spa charge from my sailors app for a “Long cut and blow dry”, which is funny because I am nearly bald! So I went down to Sailor Services, who were very nice and zero helpful, who said that it was booked on my app and that I was the only one who could do that. So I went to the Spa manger, told her my story, showed her my bald head and her reply was that I booked it, I didn’t show up, and that there’s nothing she can do about the charge that I incurred. So essentially, someone at Virgin Voyages quite literally stole $269 from me. It’s not a huge sum of money, but I would have allocated it differently than a hair styling! So Sailors beware, Virgin Voyages have some shady subcontractors who are not above making you pay for their mistakes. We enjoyed our cruise but will be unlikely to sail with them again. Too bad Sir Richard, others are sullying your good name, Sir.

Warning to anyone booking with @VirginVoyages: our recent 50th birthday trip on the Valiant Lady was "all fur coat and no knickers." What was supposed to be a luxury celebration was a total disaster.

❌ Hostile Security Incident: My husband was blocked from ordering drinks for 48 hours for an "investigation" we were never explained. We were hauled into three meetings and eventually cleared, but security refused to provide any report or reason for the stress they caused.

❌ Birthday Ruined: I pre-arranged a special 50th birthday cake at The Wake. After a massive wait, they served a "chocolate blob" that looked like a child made it. Truly embarrassing.

❌ Substandard Food & Facilities: The Galley had zero variety, the food was consistently over-salted, and the jacuzzis were filthy with visible green mold and no working bubbles.

❌ Hidden Fees & Rude Staff: From "included" dining that actually has constant upsells to multiple daily bank authorizations we weren't warned about, the lack of transparency is shocking. Staff were dismissive, unhelpful, and at times flat-out rude.

We expected a high-end experience but felt alienated and stressed. @VirginVoyages, we are still waiting for a formal explanation and the security footage of the incident that ruined our holiday. Do better. 🚢⚓️ #VirginVoyages #CruiseFail #ValiantLady #BadService

Ship was clean and new looking. Food was tasty and flavorful. Ship offered limited selections of food. Entertainment was fair, not enough quality production shows. Crew was very friendly. TV audio needs improvement.

Exceptional service from great staff, no aspect of our cruise was disappointing and recommend for an inclusive fun filled time.

⭐☆☆☆☆

This was my first cruise, and I chose Virgin Voyages because of its reputation for providing an exceptional experience. I spent months saving and planning for this Alaska voyage, and one of the biggest reasons I booked it was to enjoy the incredible scenery from my Sea Terrace balcony cabin.

Instead, my vacation became one of the most stressful and emotionally exhausting trips I've ever taken.

During the cruise, I experienced repeated racist and homophobic comments from another passenger over the course of more than two days. The situation became serious enough that I reported it to ship security. I appreciate the professionalism of the security team and the crew members who listened to my concerns.

Unfortunately, after reporting the incident, the sailor I was originally rooming with decided he no longer wanted to share the cabin with me. As a result, I was forced to relocate.

What was especially disappointing was being told that moving cabins would cost me approximately $300. I was also downgraded from the Sea Terrace balcony cabin I had specifically chosen and paid for to an interior cabin four decks lower in the middle of the ship.

I understand that Virgin Voyages cannot control the actions of every guest. However, I do not believe that the person who reported inappropriate behavior should be the one who loses the accommodations they paid for or incurs additional costs because of someone else's actions.

Instead of spending my first cruise enjoying Alaska's breathtaking scenery from my balcony, I spent much of my vacation meeting with security, changing cabins, and trying to salvage what remained of my trip. I also lost a friendship of more than 15 years because I chose to speak up rather than stay silent.

I left this cruise feeling disappointed, emotionally drained, and like the vacation I had invested so much time and money into was taken away from me.

I have contacted Virgin Voyages directly and hope they will make this right by reimbursing the relocation costs and providing compensation—ideally a Future Voyage Credit that allows me to experience Alaska the way I originally booked it: in a Sea Terrace balcony cabin.

I truly wanted my first Virgin Voyages experience to make me a lifelong sailor. Instead, it left me questioning whether guests who report serious issues are adequately protected from bearing the consequences themselves.

@VirginVoyages

I recently got back from an incredible Virgin Voyages cruise sailing out of Barcelona, and I am officially hooked! The adults-only atmosphere completely changes the game, offering a vibe that is sophisticated, high-energy, and deeply relaxing all at once. The onboard entertainment was fresh and modern, and the food was phenomenal, including the specialty dining that's included your dining package.

A major highlight of the itinerary was stopping along the coast, especially an absolute dream of a day taking a custom driving tour in Nice, France. Between the gorgeous ship design, top-tier service, and unforgettable ports, Virgin Voyages nailed every detail. It was the perfect mix of luxury and exploration, and I'm already figuring out when I can book my next voyage!

Good product , but useless booking system and after sales service
Great product ....... Useless booking system and communication from sailor services ..... Deflection the whole way and no attempt to deal to the problem at hand . They offer various currencies to pay in ...if you select your local currency , all the wheels fall off with the booking system and credits that are supposed to be credited to your account for the cruise .... It was a fiasco on 2 cruises I booked . For both myself and my travel agent ...... If you are going to offer a service ....make sure it works !!!!! No one could resolve the fact I basically got charged and extra 1000nz dollars for my cruise over the initial advertised price and I got an (inferior) aft cabin when I requested a mid cabin during booking ..... Nothing was even don't to rectify this while on board ...... Poor show Virgin Voyages . 😔😔😔

LACKS ENTERTAINMENT THROUGHOUT THE DAY. THEY DO HAVE A SOCIAL ROOM WHERE YOU CAN PLAY BOARD GAMES AND BUILD PUZZLES BUT IT'S NOT WHAT I LOOK TO DO ON A CRUISE. DURING PORT DAYS EVERYTHING ON THE SHIP IS CLOSED DOWN. ANY OTHER CRUISE I'VE BEEN ON AT LEAST HAD THE STORES ON THE SHIP OPEN AND ENTERTAINMENT ALL THE TIME. NOT EVERYONE DOES EXCURSIONS AND THERE WERE A COUPLE PORTS IF YOU DIDN'T HAVE AN EXCURSION THERE'S NOTHING TO DO AT PORT. (TOLD TO US BY CREW MEMBERS) AND AGAIN, NOT EVERYONE DOES EXCURSIONS AT EVERY PORT. THINGS WERE VERY DISORGANIZED WITH THE SHIP AS WELL AS THE CREW. SEVERAL CREW MEMBERS LOOKED MISERABLE TO BE THERE. BARS INSIDE THE SHIP DIDN'T OPEN UNTIL 3 BUT YOU CAN ALWAYS GO OUT TO THE POOL AREA TO GET DRINKS, RAIN OR SHINE. I SHOULDN'T HAVE TO GO OUT IN THE RAIN IF I WANT TO GET A DRINK BEFORE 3, AND WHEN YOU BUY THE DRINK PACKAGE YOU LOSE IT IF NOT USED BUT THEY MAKE IT HARD TO USE IT. WHILE WE WERE AT SEA HEADING TO VICTORIA BRITISH COLUMBIA WHICH WAS THE LAST PORT, THEY SENT A MESSAGE THAT THE BARS ON THE SHIP WILL BE LIMITED BECAUSE OF CANADIAN LAWS, BUT THEY FORGOT THE PORT BEFORE THAT WE WERE AT WAS PRINCE RUPERT BRITISH COLUMBIA. GUESS IT'S NOT CANADIAN LAWS AFTER ALL BUT THEY DIDN'T THINK THAT ONE OUT BEFORE SAYING IT. THE FOOD..........THE GALLEY WAS OUR ONLY OPTION BECAUSE WE DIDN'T KNOW WE HAD TO BOOK AT A NICER RESTAURANT BEFORE THE CRUISE. WHILE ON THE CRUISE I WAS GOING TO BOOK A COUPLE RESTAURANTS AND THEY WERE ALREADY BOOKED UP. THE FOOD IN THE GALLEY WAS DEFINITYLY NOT 5 STAR FOOD, IT WAS ALRIGHT AT BEST. THEY DON'T HAVE A LOT TO CHOOSE FROM EITHER AND THE TIMES IN THE GALLEY WERE INCONSISTANT. SOME PLACES OPENED AT 7:00AM ONE DAY AND 8:00AM THE NEXT. SAME WITH THE LUNCH TIMES AT SOME OF THE PLACES. THE FREE INTERNET IS HORRIBLE SO WE PAID THE $300PR. PERSON FOR A LITTLE BETTER SERVICE BUT NOT MUCH. THEY SAY ITS $550PR. PERSON FOR ANYONE THAT NEEDS TO CONDUCT BUSINESS. OVERALL IT WAS NOT A GOOD EXPERIENCE AND I WON'T GO BACK ON VIRGIN VOYAGES.

The dinner reservation system was cumbersome and stress inducing. There were no times available when I was allowed to book - which meant everyday was a hassle to find a place to eat. Need some more basic options in the galley - sandwiches to order, pasta, etc. Drinks were too expensive. No announcements is a nice idea - but caused confusion on days about when we can disembark, etc. Ship made a diversion - no info shared. TV system for ship information lacked local time, weather, etc.

Went on an 11 day cruise around Turkey and Greece and was absolutely delighted with everything.Food was great so many choices entertaining brilliant staff brilliant wish all companies could train their staff like Virgin. This is a different way to cruise not stuffy so you don’t have a dress code but respectful and no children so it suits all adults.

Embarkation was time set. Other cruise companies are more flexible.
You had to disembark even when your flights were late in the day.
Speciality restaurants were very good. But early time availability was restrictive.
General food was average, had to have an average Pizza a couple of evenings.
Some good entertainment staff pity the content was so poor.
Excursions were over priced.
Some Bar entertainment OK.
There are better offerings out there.

I'd like to share honest feedback on two very different phone experiences with Virgin Voyages.

An earlier representative, Scott, was outstanding. When I mentioned a promotion I'd seen, he proactively checked what Virgin could offer, was transparent about the details, arranged a fair discount, and noted my wedding anniversary on my booking. He even told me I could simply call anytime I received an offer to check if it applied. That call made me confident booking directly with Virgin.

My most recent call was the opposite. I called to check whether an emailed Bar Tab promotion applied to my voyage. That question was answered (it didn't apply, which is completely fine). But after that, the agent kept trying to sell me add-ons, and I never really got the chance to ask my actual second question about anniversary dining. I only managed to mention it briefly at the very end, and I ended up saying I'd just call back later, mainly because the call felt more like a sales pitch than customer service.

My feedback: I value phone support for getting my questions answered, especially things the app can't handle. It would be much better if agents made space to hear the customer's questions rather than focusing on upselling. Scott was a great example of getting this right, and I hope that becomes the standard.

Best cruise line out there. Great food and service!

Well. Actually just opened this email today while sitting in recovery after a double quad tendons repair procedure. This is just ahead of our planned 2 Aug 26 departure from Barcelona. Myself, wife 2nd Voyages and son 1st Voyages all has an amazing time with another future planned on board. Hope i can still make Barcelona even while recovering. Staff, service and on board booking all amazing!!!

I love this cruise. Food was great. Staff amazing. Best cruise I have ever been on!

Our group had an incredible time sailing with Virgin Voyages! From the moment we stepped onboard until the day we disembarked, the experience exceeded our expectations.
The food was outstanding—every meal was fresh, flavorful, and beautifully presented. There was such a great variety that we never got tired of trying new restaurants.
The crew truly made the trip special. Everyone we encountered was friendly, attentive, and genuinely seemed to care about making our vacation memorable. The level of service was exceptional.
The entertainment was another highlight. The shows were energetic, creative, and so much fun. There was always something happening onboard, and we loved the lively atmosphere throughout the ship.
Overall, it was an amazing vacation filled with great food, outstanding service, and unforgettable experiences. We made wonderful memories and are already looking forward to booking our next Virgin Voyages cruise!

The whole experience was great. The booking, staff, service, food, and the events and activities. This is my #1 way to cruise without children because we need to.

Virgin Voyages: The Rock Star Experience, or How to Get Less for More!

Ahoy, fellow cruisers! If you ever dreamed of living like a rock star, you might want to think twice before booking with Virgin Voyages—because here, you can pay top dollar to get the royal treatment... or should I say, the royal mess!

We splurged on the Mega Rock Star Massive Suite, one of only two on the ship, and what did we get? A bigger room with a side of disappointment! For the price of a concert ticket, I expected a backstage pass, not a “no” at every turn.

Day 1: After weeks of planning and ordering our liquor, we boarded the ship only to discover the bar had turned into a discount liquor store! Instead of the premium spirits we anticipated, we received a sad selection that even a diabetic would find offensive—sorry, Sprite Zero, you didn’t make the cut!

And let’s talk about the safe in our room. It was broken, and we were told, “Don’t worry, your valuables are as free as the wind!” For an entire week, we felt like our treasures were on a reality show, just waiting to be discovered by the next unsuspecting cabin steward.

As the days rolled on, we tried to dine at the Italian restaurant for “Red Night,” the supposed highlight of our trip. But alas, our requests were met with a resounding “NO!” Meanwhile, those cruising on the budget plan waltzed in like VIPs. Apparently, the secret to luxury is to pay less!

Then there was the cabana fiasco. We were told it would cost us a mere $700 for a private cabana in Grand Turk. But wait—20 minutes later, the price jumped to $1400! For that price, I expected a personal butler, not a filthy pool that looked like it hadn’t seen soap in years and drinks that could be found at a dollar store.

But here’s the twist: the staff at those locations were genuinely delightful! They were the shining stars in this rocky experience, making the best of a bad situation. So, if you miss your fancy dinner and end up at the buffet (the Galley), just remember: at least you have kind strangers to share a laugh with!

Then came the infamous night before our stop at Bimini, Virgin's private island. We were told that our pre-booked cabana was no longer available because those savvy discount cruisers were apparently the chosen ones. Who knew that paying more meant getting less?

So, if you want to feel like a rock star, save your hard-earned cash and snag a discount cabin on Groupon! You’ll get the same treatment as those in the highest tier—just remember: the more you pay, the less you get!

Virgin, you’ve really outdone yourselves this time. Bravo! You’ve turned luxury cruising into a twisted game of “who can complain the loudest.” Signed, a customer you treated like a homeless Vet

Honestly, you’re better off with Royal Caribbean. Getting in touch with customer service, while aboard, was a nightmare. Dismissed at Sailor Services (Valiant Lady) by Roy, who was not kind at all. They didn’t respond until almost two weeks post disembarking. They are very disorganized and the ship’s onboard itinerary is dull unless you are there to “meet up” with other couples or are a day drinker.