I needed to find a unique gift for a friend. I came across Virgin Gifts online. I loved the variety of experience gifts that are available. I’m only giving 4 stars instead of 5 because, the email deli... See more
Company replied
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Review summary
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I appreciate the representative taking the time to get the information I needed to use my birthday gift cards. He was very professional and patient with me. The link open up to virgin voyages gift... See more
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Our guide, Spencer, was fun and informative and offered many great suggestions for the rest of our Chicago trip. We were sorry to hear that the tours scheduled earlier than 3pm were able to go inside... See more
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Im excited to give this gift, but I wish there was a more transparent way to book dates.if I could select dates, id be happy to travel to that available location. Or choose an adventure with more avai... See more
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Company details
Written by the company
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Written by the company
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Contact info
United Kingdom
- info@virgingifts.com
- virgingifts.com
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was gifted a voucher
I was gifted a voucher, so I booked an experience through Virgin Gifts. I did not hear back with a confirmation after a couple days and the booking was coming up. I reached out for support. It took a lot of effort on my end for the issue to get resolved. I wouldn’t recommend this service as a gift.
11 April 2026
Unprompted review
Reply from Virgin Gifts
We’re really sorry to hear about your experience and understand how frustrating this must have felt, especially with your booking coming up. This isn’t the level of service we aim to provide, and we’re sorry it took so much effort on your part to get things resolved. We really appreciate you taking the time to share your feedback. To help us better understand what happened, if you’re able to respond to our request for more information, that would really help us improve the experience going forward ❤️ Lisa
Good prices
10 April 2026
Reply from Virgin Gifts
We work hard here at Virgin Gifts to secure great value experiences, so we’re really pleased you were able to take advantage of a good deal with us. 🎉 Thanks for your feedback! ❤️ Lisa
Reply from Virgin Gifts
We’re all about making our website easy and enjoyable to use, so we’re thrilled to hear that’s been your experience! 😊 Thanks so much for the lovely feedback ❤️ Lisa
VIRGIN GIFTS TOOK HUNDREDS OF DOLLARS…
VIRGIN GIFTS TOOK HUNDREDS OF DOLLARS FROM ME AND WILL NOT BOOK MY EXPERIENCE AND THINKS REPLYING TO AN EMAIL IN 1 TO 2 BUSINESS DAYS IS OKAY AFTER THIS. IT IS NOT OKAY. YOU ARE RUINING THE SURPRISE THAT I PURCHASED FOR HUNDREDS OF DOLLARS AND DO NOT CARE
8 April 2026
Reply from Virgin Gifts
We completely understand how important this surprise was, and it’s never our intention to cause stress.
We can confirm that our Customer Service Team has responded to your query and is currently assisting you with your booking request.
We hope everything is resolved for you soon John, and that the experience goes as planned - Chantelle.
Two issues
For one, I wanted to include a custom greeting card, but it wouldn't take my photo or the message I was trying to write. Just wouldn't work.
Also, I know I requested it to be sent on another date, but it seems to have been sent today anyway.
7 April 2026
Reply from Virgin Gifts
We’re so sorry to hear about the trouble with your custom card and the delivery date mix-up.
We can confirm that our Customer Service Team has responded to your query, to help get everything sorted for you, Lisa.
We hope the recipient loves the gift - Chantelle.
So excited
I'm so excited about the vouchers I purchased to take my granddaughter and one of her friends to LEGO® Discovery Center Washington DC. The process took no time at all and this is a really premium experience for the 2 little 8 year olds I will accompany - and me too. Can't wait.
6 April 2026
Reply from Virgin Gifts
We’re thrilled to hear how quick and easy the booking process was for you. 💖
We hope you, your granddaughter, and her friend have an absolutely amazing time - it’s going to be such a memorable experience for all three of you! 🎉
Chantelle - 🌟🌟🌟🌟🌟
The convenience and ease of purchasing…
The convenience and ease of purchasing an experience for a birthday gift!!
5 April 2026
Reply from Virgin Gifts
We’re delighted to hear you found it quick and easy to purchase the perfect birthday gift, Kathleen. 🥳
We hope the experience makes for a truly special celebration! 🎁
Chantelle - 🌟🌟🌟🌟🌟
Reply from Virgin Gifts
We’re so pleased to hear you found our communication helpful - our team is always happy to assist with any questions. 🥰
Chantelle - 🌟🌟🌟🌟🌟
This is a horrible scam
This is a horrible scam! I bought this "gift card" to book a Virgin Atlantic flight. Apparently you cannot use it for that purpose. Even though it is listed on multiple websites that it could be used for that purpose. There is no customer service. No phone numbers to call. Horrible experience!
2 April 2026
Unprompted review
Reply from Virgin Gifts
We’re really sorry to hear about the frustration you’ve experienced.
We’re here to help though, and have reached out via Trustpilot to obtain your contact details.
Once received, we'll take a further look for you - Chantelle.
Reply from Virgin Gifts
Yay! So glad it was a breeze 😄 Can’t wait for you to dive in and enjoy it! 🎉✨ - Kay
Very poor experience The voucher was not accepted at Mob…
The voucher was not accepted at Mob Museum. Tried to call customer service number…. message said it could not connect, texted number about issue, no response. Very very disappointing and frustrating. An exchange is not acceptable.
29 March 2026
Reply from Virgin Gifts
We’re really sorry your experience with the voucher didn’t go smoothly. A member of the team will reach out shortly to advise further. - Kay
super hard to redeem vouchuh
29 March 2026
Unprompted review
Reply from Virgin Gifts
Making your redemption journey super smooth is our top priority, and we’re working hard to make it just that for everyone! - Kay
Love the variety of experience choices…
Love the variety of experience choices you offer. The booking process was very easy to use. Looking forward to booking with you again in the future!
29 March 2026
Reply from Virgin Gifts
Variety + easy booking = a win-win! 🙌 So glad you had a smooth experience and can’t wait to help you book again soon 😄
Scam with no customer service
Scam. Went through whole process, then it said no dates available. Clicked on get a refund, says page doesn’t exist.
27 March 2026
Reply from Virgin Gifts
We’re so sorry to hear this and really appreciate you flagging it! 🙏 We can see you’ve reached out to our team, and someone will be in touch shortly to help sort everything out. - Kay
Voucher unable to redeem as it shows no…
Voucher unable to redeem as it shows no option in dates
24 March 2026
Reply from Virgin Gifts
Thank you for your feedback. We’re sorry to hear you’ve had difficulty redeeming your voucher. We can see you’ve reached out to our customer service team, and a member of the team will be in touch shortly to assist you further - Lisa
Reserving the experience is a total time suck
Reserving this experience has been surprisingly cumbersome. The process involves multiple steps that aren’t clearly streamlined. First, I had to contact Hell’s Kitchen directly to check availability. Then, I was instructed to complete the reservation through OpenTable. However, when booking on OpenTable, I was prompted to enter payment information with no option to apply the voucher—despite being told by staff that this is how the process works.
I’ll update my review after attending the experience, but so far the booking process has been frustrating and off to a rough start.
Update to reply: Hi, the requested information has been sent to you. We are currently in the process of scheduling with Hell's Kitchen directly.
22 March 2026
Unprompted review
Reply from Virgin Gifts
Thank you for your feedback. We’re sorry to hear that the booking process has been frustrating so far. We appreciate you sharing your experience, and if you could respond to our request for more information, we’ll be happy to look into this further and review the booking process on our side - Lisa
Reply from Virgin Gifts
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience and really appreciate you taking the time to share your feedback. We look forward to helping you create more memorable experiences in the future! 🤩 Lisa
Ticket assistance
Lufti assisted me with my tickets and was most helpful!
23 March 2026
Unprompted review
Reply from Virgin Gifts
We absolutely love hearing that Lufti gave you great service - that’s exactly what we aim for from our wonderful team! 🤩 Lisa
Reply from Virgin Gifts
We’re delighted to hear your experience was easy, streamlined, and that you got a great price. We hope to help you create more wonderful memories again soon! ❤️ Lisa
This was a perfect date with my husband!
This was a perfect date with my husband. We went first thing in the morning and it was not crowded. While there is plenty of space, I prefer it quiet. The animals are well taken care of and it was relaxing to just love on the animals. You do have to make reservations for individual petting sessions and goat yoga. The gift shop is very cute and the staff is very kind and friendly. I would definitely go back for goat yoga.
21 March 2026
Unprompted review
Reply from Virgin Gifts
Thank you so much for your lovely review!
We’re thrilled to hear you and your husband had a perfect, relaxing date and enjoyed spending time with the animals. It’s great to know the staff, petting sessions, and gift shop all added to your experience. We can’t wait to welcome you back for goat yoga next time! ❤️ Lisa
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