Viral Launch Reviews 224

Had a simple technical problem, reached out for help and they as soon as they saw my message fixed it! Super friendly is a plus! Really appreciated

Kinetic had an issue with the ASIN search and Jessie was very accommodating and persistent in representing our concerns to the Viral Launch developers.

Answered all my questions in a timely matter. Very helpful.

well they were quick in resond my inqury , easy to communicate with the chat member

great responce time... very helpful and willing to go the extra mile... and there's follow up!

They still charge me the Annual subcription even I have it cancelled before the Date. Fawk off Viral-launch.

My experience of Viral Launch so far has not been a very nice one. I had a subscription which was obviously set to auto renew. I never received any reminder emails as advised (Viral Launch state that reminder emails were sent 1 week and 1 month prior). I have all the emails that Viral Launch sent me previously. Definitely no reminder of renewal email. The renewal charge was actually charged to a credit card that I ceased using and I actually closed(Viral Launch payment came out 2 days before card was closed). As I changed mobile number etc the credit card company obviously couldn’t phone me. Now it looks like a late payment on the card and has been marked as such with credit references agencies therefore effecting my credit rating. Highly, highly disappointing. I have emailed viral launch and they have responded stating a refund is not an option. I have asked for the complaint to be escalated. Any other similar experiences?

Response to Viral Launch response (posted here 10/02/21) as I don’t seem to be able to reply to their post). I have reached out to your team. As you state in the response I have been escalated to the billing team and am still awaiting a response. I look forward to hearing from you.

Update 11/02/21 - Jessie from Viral Launch emailed me again on 10/02/21 - this was the wording in the email:

"Hi Alyson,

​Thanks for reaching out and I'm sorry for any frustration! ​Was there a charge that you are looking to have refunded? If so, please provide the email and we will look into this further."

Seriously what is going here? Customer Service obviously don't have a clue what is going on. Jessie is the same person that has been emailing me from the start yet doesn't seem to have any idea of the refund request that I have submitted??? I have responded to this email dated 10/02/21 and I have yet to receive a reply even though Jessies email of 8th Feb advises a response is usually sent within 24 hours. Again disappointing! Is there actually a Customer Service Team at all?

Reply to response 16/02/21 - major apologies Jessie not Rosie - I have amended above accordingly. I can send all emails if needed. It is now 11 days since I first contacted about this issue. I just want a refund.

Trust pilot are now issuing refund as per email 16/02/21. I will update this as soon as I confirm I have received it.

23/02/21 - refund now received. Cost me about 15 pounds in late payment charges but glad I got a refund.

Following difficulties on the platform, the team found the problem.

I was doing my research in French and the pages did not match the description. The problem is due to the translation on google.

I'm doing my research in English and it's going well, I don't know if the problem can be solved so that your platform works as well in another language.

At first I tried the MI extension, basically don't give you anything. I decided to upgrade to beginner plan. The link cut after I sent payment. I can't log in and my money is already taken.

Since the beginning I have trouble just to log in.. The support told me to do hard refresh on my browser, which I did. The problem persists.

Use other!

I had an inquiry about billing so I sent a message to the instant chat which claims to "reply in minutes". I waited hours and still no reply and I even saw that my messages were seen. I got fed up and sent another message and after another hour someone finally replied and said that they contacted the billing department and is waiting to hear back from them about my inquiry. After more hours have went by, there still have been no responses/follow up/progress whatsoever. I pretty much waited for a whole day to get 1 reply back that did not help. I even tried calling them twice but no one picked up because they are "busy" and told me to leave a message. I did leave a message but I got no callbacks. This is ridiculous and I rather give my money to other competitors because Viral Launch has the worse customer service ever. What is the point of having a customer service if they don't respond?? Today is Friday and so I will have to wait until Monday. If they still don't respond on Monday, expect another 1 star review.

We started to use this software in October 2019, and we ended on February 2020. We spend $1500 on a monthly basis just for have a “dedicated” team in charge of our account. They switched at least 3 times persons in charged, and every single one of them was not able to “honor” what we where paying for Results could not been worst for us , ACOS, skyrocketing, spending insanely high and the overall experience a real nightmare. I have never seen a customer service as bad as the one we received, after months of writing looking for answers we are still waiting.
The results we obtained are very far from the contractual obligations signed. As you might know in a software like this, no one guarantees results, but they never made an effort to understand the business and the categories in which we sold that were explained specifically at the signing of the contract.
the videos they make on YouTube are marketing masterpieces, but in practice, the results are really disappointing.
I just can say and suggest with all responsibility to anyone who’s might be interested in working with this company two simple words: STAY AWAY

After using both Jungle Scout and Viral Launch, I can say I am definitely recommending Viral Launch!
One of the things I value in a company is its customer support, and they are the best!

I got some good feed back but I ask about another question with a screen shot but no answer . I needed to know couple of more things but no response. So I just work around it . Oh well

I'm getting the best of support. Drew has been quite responsive to my inquiries giving me prompt support whenever I run into hitches in the use of the tool. So far so good.
Thanks

I like what I see I just dont know how some things work yet

753/5000
Good morning, I entered to launch my product, you press and it takes you directly to a page to launch it, after being awhile I knew that you had to introduce the product. I finished entering the data but I could not move forward, I had to pay first but I did not know where, at the end on the product introduction page behind the chat was the cart, there is no description, I made the payment.
I uploaded 150 coupons, and they would not let me launch, then I found out that there was one more test to do.
At the end I finished, I hope that today they launch, 24 hours have passed. and I do not know anything, hopefully the work already done will be worth it and if it goes well I will repeat despite the few explanations that are available.

DO NOT USE Viral Launch. We paid $2000-$3000 USD for a photoshoot, and their team took the exact same photos for our competitor within a year. Seriously what the hell? They took the EXACT SAME photos for our competitor.

You guys deleted and blocked me from Amazon Fba Data Hunter group and are not replying. You guys plagarised our photoshoot and gave it to a competitor. We are not going to stop here.

We want a full refund on this photoshoot.
It has been 4 days since i emailed you Viral Launch. FOUR DAYS. Stop avoiding this issue and address it like a real company.

Great data. Great service. Great education.

I contacted Viral Launch about a product feature that wasn't working. Their customer service acknowledged that they were already aware of the issue and were working to resolve it. Once the issue was resolved their customer support team contacted me to give me a heads up. I was very impressed!

Extremely poor customer service. I have asked to cancel my subscription with two products 5 days ago and still haven't heard anything back (their 'modify subscription' tab only let you upgrade, not downgrade). And this is only the top of the iceberg... final review? There are many company out there and this is one to avoid, literally a waste of time and money.