While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Viperia is a UK reptile specialist selling online at viperia.co.uk. We have been trading for five years and supply everything a reptile, amphibian or invertebrate keeper needs, from the enclosure to the food. We design and make our own PVC vivariums. They are built from 10mm PVC foam board with toughened safety glass, so they are lightweight, waterproof and will not swell or rot like wood. They arrive flat-packed and slot together with no special tools. We offer 14 standard sizes, from 30 x 30 x 45 cm up to 180 x 60 x 60 cm, with hinged or sliding doors in black or white, and we build custom sizes to order, usually within 2 to 4 weeks. Alongside our own vivariums we stock over 1,200 supply lines from brands including ProRep, Exo Terra, Lucky Reptile, ReptiZoo, MistKing and Vivexotic: UVB lighting, heating, decor, substrates, dry and frozen food, live plants and supplements. Live food is dispatched from the breeder and gut-loaded before packing, with heat packs in cold weather. Our animals are ethically sourced, health-checked and acclimatised before sale, and every animal comes with a species-specific care sheet. Orders placed before 12pm, Monday to Friday, usually ship the same day, and we deliver across mainland UK. Questions? Email us at sales@viperia.co.uk.
United Kingdom
4.3
14 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I collected my vivariums directly from Viperia and was greeted by very friendly staff who were very supportive and patient.The sale was very smooth and the vivariums look great.A huge thank you to Maise who showed me around.
Ordered frozen mice and the order confirmed, got a email saying it's on the way and even a tracking number. Then I get an email saying they don't have the stock of the item that is 'on the way'. Not a good first time experience with this supplier. The email did offer replacements (not helpful when it's a certain size I needed), and a refund which should be default anyway.
My first time ever buying a Viperia Vivarium let along a PVC one. The website was so easy to navigate what I wanted and pricing was more than fair, we ended up ordering a 90x60x90cm vivarium. The payment was quick and also easy and delivery was super fast!
Even communication from the external courier service was spot on, simply cannot complain
I have placed an order with Viperia for a bespoke paludarium which the team have been great in help design.
Customer services is 2nd to none! They keep you updated every step of the way and answer any questions within just a couple of hours of receiving them.
Looking forward to my delivery.
The customer service (thank you Eleanor) and their service in general is phenomenal. Ordered a vivarium & multiple other items late Sunday evening & everything arrived within 48hrs. I didn’t get around to unpacking until late Thursday afternoon to find that two panels had been damaged during transit. I emailed customer service & didn’t expect a response until next day at earliest but I received a reply within 8mins. New panels were dispatched on the following day which again arrived in less than 48hrs so was still able to complete the build before returning to work. I also have to say the quality of their product & ease of build is amazing, I will never buy a wood or glass viv again & will definitely recommend this comany & their products to family & friends!
Great product they look better than anything else (IMO) and delivered really quickly. Delivered on a pallet by a proper courier and not thrown in the back of a van and walked on for 3 days like some other viv suppliers. Really quick to build The door hardware is better than in some of the earlier product photos but is not brilliant at keeping the glass in place or the latches tight. Just needs a tweek as required.
From ordering to receiving my insects was flawless and rapid!! You can’t ask for more 👊🏻😎
Very good and fast delivery will nuy more from them again
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
