The prices listed were among the lowest I researched. Getting the reservation was OK. However, constant delays in the reservation due to trying to sell insurance. This happened 4 times, when once s... See more
Company replied
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Review summary
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price fluctuates every time you log on. Classic travel company tactic. Still came out cheapest though in all categories so can't complain too much. Shame to miss the initial price!
Company replied
Great service. Picked up quickly after arrival. Pick up location a couple of minutes from the airport. Lovely red Fiat 500 in excellent condition and very clean. Easy return process. Highly recommend... See more
Company replied
I've used VIPCARS now on multiple occasions. I really appreciate the ease and simplicity of the website and the booking process its not clunky awkward or even really forces you to jump through too ma... See more
Company replied
Company details
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
76K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VIPCars.com
Dear Huthaifa Alhashim,
Thank you so much for your fantastic feedback! We're delighted to know you had such a positive experience with us. We appreciate your kind words and look forward to assisting you again in the future.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
I reserved a 6 seats car in Tirana with…
I reserved a 6 seats car in Tirana with VIP CARS. The supplier was RENTAL2B. The day after we collected the car, we changed it because there was a signal on showing a problem to the engine. There's no matter. The problem is that the second car (16 years old) has got the green card expired, so our previous trip (Albania, Montenegro, Croatia, Bosnia) has got broken a half because we also would liked to go to Croatia and Bosnia but we had stopped at the border. We passed our holiday only in Montenegro and Albania and we missed the two Countries mentioned above.
Once we was at the border I phoned to RENTAL2B in order the send us a picture of the new green card but they said it was no possible...............
I wish to suggest VIPCARS to value better their suppliers. I don't know if the next time I will rent a car I will do it through VIP CARS.
2 July 2026
Unprompted review
Reply from VIPCars.com
Dear Marco Taddei,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Please be assured that our team is looking into this matter. Your feedback is extremely valuable to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Easy booking
It was easy to select and reserve a car. They even called me prior to the booking to check if I had any queries and were able to answer all my questions.
21 July 2026
Reply from VIPCars.com
Dear Antonio Belli,
Thank you so much for your wonderful feedback! We're thrilled to hear you found our selection and reservation process easy and that our team provided helpful support for all your queries. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Emma,
Thank you for your feedback! We're delighted to know you had an easy booking experience with us. We appreciate your words and look forward to serving you again.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
I have never ever seen such an awful…
I have never ever seen such an awful customer service. If you have any problem with "rent a car" company, they don't help you. Also customer service employees are not good about speaking english. You need to spend more time to explain your issue. Sometimes even if you get a confirmation from vipcars and "rent a car" company both, you may not get the car because of availability. They show fake availability on website to take your money and you need to spend a few hours to explain your issue on the phone. If you get refund in a few weeks, you are the luckiest person.
20 July 2026
Unprompted review
Reply from VIPCars.com
Dear Anıl Gündoğdu,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Please be assured that our team has already reached out to you regarding the matter. Your feedback is extremely important to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Easy and fast
21 July 2026
Reply from VIPCars.com
Dear Rui,
Thank you for your wonderful feedback! We're thrilled to know you found our service efficient and straightforward.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Thanks and the agent was so helpful
Thanks and the agent was so helpful
21 July 2026
Unprompted review
Reply from VIPCars.com
Dear Maryam Alharshani,
Thank you for your wonderful feedback! We're so pleased to hear that you had a helpful experience with our team.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Nice and easy.
21 July 2026
Reply from VIPCars.com
Dear Fahrudin Duratovic,
Thank you for your wonderful feedback! We're thrilled to hear you had such a smooth and pleasant experience with VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Booking process was very easy
Booking process was very easy. It was a little unclear as to what the 'pay now' price meant. I have seen that description on other sites and it usually it means that if you pre-pay you are paying a different price. That is what I thought the 'pay now' price meant. Instead it means that you pay part of the price now and the rest upon picking up the car. That was just a little different than what I am accustomed to. Overall, the booking process was easy.
20 July 2026
Reply from VIPCars.com
Dear Wes Sanders,
Thank you for your kind feedback regarding the ease of your booking experience with us. We appreciate you highlighting your thoughts on the clarity of our 'pay now' option and will certainly take this into consideration for future improvements.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
worst experience. - be aware of their sub-agents
worst experience. - be aware of their sub-agents.
they will sub-rent through their agents, that dont really care on what conditions i have contracted the car with VIP cars.
Vip cars is trying to upsell all covered insurance, which their own agent (at Podgornica, Montenegro) mocked and said for any scratch i will pay sub-agen directly and maybe i will get my money back from VIP cars in case of insurance claim. So i had pay again all-cover insurance that cost me 3x more additionally to what VIP cars charged. i consider this is soft scam - as they have NOT indicated i will have to deal with shady office that did not really care to pick me up from the airport for 1.5hrs at nearly midnight! what a shame
12 July 2026
Unprompted review
Reply from VIPCars.com
Dear Marius
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating this must be and truly regret the trouble caused.
Please allow us some time to thoroughly investigate the matter at our end. Our team is looking into the details and will get back to you as soon as possible with an update. We kindly request your patience while we work toward a resolution.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Easy to handle and easy to cancel.GREAT…
Easy to handle and easy to cancel.GREAT DEALS!!!
20 July 2026
Reply from VIPCars.com
Dear John Austin,
Thank you so much for your fantastic feedback! We're thrilled to hear you found our services easy to use and enjoyed the great value we provide. We appreciate your words and hope to assist you again soon.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Beware of the scammer VIPCars
As a matter of conscience, I feel obligated to warn you about these scammers. Stay away from this scammer company at all costs.
1 July 2026
Unprompted review
Reply from VIPCars.com
Dear Customer,
We are truly sorry to hear about your experience and understand how frustrating this situation must have been.
We would like to clarify that the Full Protection Cover offered through VIP Cars is reimbursement-based insurance. This means the rental supplier may still require a security deposit and charge for any damage first, after which you can submit a reimbursement claim under the policy. It does not replace or waive the supplier's security deposit requirement.
As the additional insurance was purchased directly from the rental supplier, we are unfortunately unable to refund that amount. However, as a goodwill gesture, our team has offered to refund the Full Protection Cover purchased through VIP Cars.
Kindly, reply to our support team so we can process the refund promptly.
Once again, we sincerely apologize for the inconvenience caused and hope we have the opportunity to serve you better in the future.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear S Kher,
Thank you for your positive feedback! We are delighted to know you had an easy booking experience and found our prices favorable. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
It was quick and easy!
20 July 2026
Reply from VIPCars.com
Dear Kristin Black,
Thank you for sharing your positive feedback! We're delighted to hear you had such a smooth and efficient experience with us. We appreciate your words and look forward to serving you again.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear S.N.,
Thank you for taking the time to share your feedback. We're delighted to know you had a positive experience with us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Excellent service
Excellent service. Very professional, efficient, and knowledgeable throughout the entire process. Everything was handled promptly and with great attention to detail. I am extremely satisfied and would highly recommend them to anyone looking for reliable and professional service.
20 July 2026
Unprompted review
Reply from VIPCars.com
Dear Wei Du,
Thank you for your wonderful feedback! We are thrilled to hear you had such a positive experience and appreciate you highlighting our professionalism and attention to detail. Your recommendation means a lot to us, and we look forward to serving you again.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Very efficient and clear
20 July 2026
Reply from VIPCars.com
Dear David Thomas,
Thank you so much for your positive feedback! We are thrilled to know you found our service efficient and clear, and truly appreciate you taking the time to share your experience.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
quick and easy
19 July 2026
Reply from VIPCars.com
Dear guy berard,
Thank you for your wonderful feedback! We're delighted to hear you had such a seamless and positive experience with us. Your satisfaction is our priority.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Easy to book and good price also
11 May 2026
Unprompted review
Reply from VIPCars.com
Dear Dominic Small,
Thank you for your fantastic review! We are delighted to hear you had such a positive experience with VIPCars and appreciate your kind words.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
The experience of using their website…
The experience of using their website was more than satisfactory. I did have a small hiccup with payment side but the agent Bella C was just fantastic, very helpful and she was able to answer all my queries and resolve any issues I was having. Great experience overall and definitely recommend so far. Will comeback and add a review once I pick up and return the car.
19 July 2026
Unprompted review
Reply from VIPCars.com
Dear Michael Jones,
Thank you so much for your wonderful feedback regarding your experience with us! We are thrilled to hear that our team was able to provide such helpful support and ensure a smooth resolution to your queries. We truly appreciate your recommendation and look forward to your continued positive experience.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
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