VIPCars.com Reviews 

Great and wuick

Easy booking and flexible booking conditions

VIP Cars are unreliable rent a car company who nominated RENTAUTO
RentAuto is an untrustworthy company…
RentAuto is an untrustworthy company who will find any excuse to overcharge you. They help them selves to the Credit Card without even asking or take permission.
I had a very disappointing experience with RentAuto, and I would strongly advise anyone considering renting from this company to read the terms and conditions very carefully.

In my opinion, this company operates in an unethical and highly unprofessional manner, appearing to look for any excuse to impose additional charges and penalties on customers.

The most unacceptable part of my experience was that they charged my credit card without my authorization or agreement. One example was a penalty of EUR 55 for an alleged "out-of-office return." My rental agreement required the car to be returned at 07:00, yet I had already parked the vehicle at 06:48—12 minutes before the scheduled return time. Despite returning the car early, I was still charged this excessive penalty. I find this completely unreasonable and unfair.

To make matters worse, I made my reservation through VIP Cars, expecting that they would assist in resolving this dispute. Unfortunately, they offered no meaningful support and simply failed to advocate for their customer.

This experience has left me feeling that customer service is not a priority for either RentAuto or VIP Cars. Instead of treating customers fairly, they seem more interested in generating additional revenue through questionable charges.

Based on my experience, I cannot recommend either RentAuto or VIP Cars. If you decide to rent through them, be extremely cautious, document everything, take timestamped photos and videos when returning the vehicle, and carefully monitor your credit card statements for any unexpected charges

Avoid Nissa Car Rental and Gateway Car Rental in Tirana at all costs! Our flight and baggage were delayed, which was completely out of our control. We arrived at the counter with our two young children, only to find out they had cancelled our reservation under their "No Show" policy.To make it even worse, they actively ignored multiple phone calls from us via WhatsApp while we were stranded at the airport, only replying with cold text messages. They refused to help or reactivate the booking, forcing us to rent another vehicle at the last minute costing us an extra 700 EUR. Horrible customer service and zero empathy for families. Stay away!

Easy system to go through and confirm car rental booking

With finding a car for my Europe trip, it was looking difficult with heaps of options, then I selected VIP cars because of their positive reviews and ratings,

I got the best price and then best service, can't ask better..it was airport shuttle service, it went all smooth. Car returned, deposit returned nicely.
Thanks

I usually book through another long established European site, but wanted to give this one a try. You get there in the end but the booking process is cumbersome and you really need to pay attention to the vast volume of small print. The prices seem competitive, but there are implicit threats if you don't take up their extra insurance, yet nowhere does it say this is obligatory.

Wonderful Assistance
Answered all my questions.

Excellent and efficient customer service, highly reccommend

(Auf Englisch und Deutsch verfügbar)

Unfortunately, I cannot recommend VIP Cars.

We are still waiting for the refund of the advance payment we made to VIP Cars.

After a serious issue with the car rental company, VIP Cars asked us to provide a photo of the physical credit card used for the booking, along with proof that the payment had been made on the same day.

We submitted exactly what was requested. We sent a clear photo of the physical card and the requested proof of payment, fulfilling all of their requirements.

Despite this, our request was rejected because VIP Cars claimed that our card was “digital only.” This is simply not true. It is a normal physical credit card, which is clearly visible in the photo we submitted.

Even worse, after we explained this and provided all the requested evidence, our messages have simply been ignored.

We ask VIP Cars to review our case properly, accept the evidence they specifically requested, refund our advance payment, and contact us as soon as possible. It is unacceptable to ask customers for documents, receive exactly what was requested, and then reject the claim based on an incorrect assumption while ignoring any further communication.

We sincerely hope VIP Cars will resolve this matter fairly and professionally.

______________________________________________
Deutsch:

Leider kann ich VIP Cars nicht empfehlen.

Wir warten noch immer auf die Rückerstattung der Anzahlung, die wir an VIP Cars geleistet haben.

Nach einem schwerwiegenden Problem mit der Fahrzeugvermietung bat uns VIP Cars, ein Foto der physischen Kreditkarte, mit der die Buchung vorgenommen wurde, sowie einen Zahlungsnachweis vom selben Tag einzureichen.

Wir haben genau das eingereicht, was von uns verlangt wurde. Wir haben ein eindeutiges Foto der physischen Kreditkarte sowie den geforderten Zahlungsnachweis übermittelt und damit alle Anforderungen erfüllt.

Trotzdem wurde unser Antrag mit der Begründung abgelehnt, unsere Karte sei angeblich nur eine digitale Karte. Das entspricht schlichtweg nicht der Wahrheit. Es handelt sich um eine ganz normale physische Kreditkarte, was auf dem eingereichten Foto eindeutig zu erkennen ist.

Noch enttäuschender ist, dass unsere Nachrichten seitdem einfach ignoriert werden, obwohl wir alle geforderten Nachweise erbracht haben.

Wir fordern VIP Cars auf, unseren Fall sorgfältig zu prüfen, die von ihnen selbst angeforderten Nachweise anzuerkennen, unsere Anzahlung zu erstatten und sich schnellstmöglich mit uns in Verbindung zu setzen. Es ist nicht akzeptabel, Kunden bestimmte Unterlagen anzufordern, diese vollständig zu erhalten und den Antrag anschließend aufgrund einer falschen Annahme abzulehnen und weitere Nachrichten zu ignorieren.

Wir hoffen weiterhin, dass VIP Cars diese Angelegenheit fair und professionell löst.

Service very good

the booking process and price was excellent

Easy to use, clear information, plenty of vehicles to choose from and competitive prices.

Just wanted to appreciate the customer service experience I had after facing a few difficulties during the booking process, but once I was able to get in touch with Cathy, their customer service representative, she helped me and guided me through the entire procedure. Took accountability where needed and sorted everything out for me to make sure I not only go through a smooth trip and customer experience, also that im not being overcharged anywhere and that the prices fair and reasonable. 10/10 would recommend.

She was very nice and helpful

Very kind and helpful. Dan Chopra. Thank you very much for your time and assistance.