Vionellen Reviews 

I ordered a pair of orthopaedic sandals and a small blouse. What arrived was a pair of cheap and plastic sandals and an enormous blouse. I immediately contacted them to return the items. I was told I had to submit a photo and that the complaints department or management would have to look into the matter. I was then told I couldn't return the items and was offered $5 compensation, which eventually went up to $15, a currency which I never even paid for the items in. I am now stuck with the two items I don't want and am out of pocket. Their customer services people cannot answer a single question put to them on an email, I assume they just have standard phrases that they can use. Overall, a dreadful experience. AVOID. I wish I have looked at Trustpilot before I purchased the items.

DO NOT BUY FROM THIS COMPANY. I ordered shoes from Vionellen from an ad on Facebook. They arrived after a couple of weeks and they are not at all like the pictures. They are made of cheap plastic and look horrible. I tried to return them, but they stalled by saying management had to approve all returns. They offered to give me a 10% refund instead of returning the shoes. I refused and asked for a return label. After weeks of email exchanges, they finally said it was too late to return, exchange or refund the shoes. DO NOT BUY FROM THIS COMPANY

⭐ 1 STAR — Very disappointing experience

I purchased a pair of shoes from Vionellen based on the photos and videos shown on their website. Unfortunately, the shoes I received were very poor quality and looked nothing like what was represented online.

I contacted Vionellen and requested a refund. Instead of providing return instructions, they initially offered me a 5% refund and told me I could keep the shoes. When I declined, they increased the offer to 10%, then 15%, and eventually 20%—still insisting that I keep the shoes.

I pointed out that Vionellen’s website clearly states that they offer “30-day postage paid returns” and asked them to provide the return address/return authorization and postage-paid return instructions so I could return the shoes for a full refund.

Since then, I have received no response.

I am extremely disappointed with both the quality of the product and the customer service. My experience was completely different from what I expected based on the company’s advertising and stated return policy.

Online they claimed if shoes do not fit they will help replace it , for a week I have tried emailing with no response. Not at all happy with service

Manish Chopra
Calgary

I purchased 2 pairs of sandals. They were ridiculously cheap and weighed about 1/4 pound and cheap. I tried to return my $80 worth of shoes and they offered me $20 a told me to keep them. Then when I pushed back, the most they offered was $35 and wanted me to pay to ship them back for $35. We went back and forth 10 times and the customer service just apologizes and says we will give you $35 bucks and screw you.

I request the address for a return of two pairs of shos from them just keep giving me the run around wanting me to send pictures of the product. They do not fit right and I didn't like them not for the price. I will be contacting my credit card company for a refund may be I can get it back that way.

I purchased two pairs of size 10 wide shoes from Vionellen for $160. The shoes delivered were not the size I ordered, and my feet do not fit in them.

After two weeks of assurances that I would be taken care of, their response was to offer a $5 credit. No replacement and no refund—just a $5 credit for $160 worth of shoes I cannot wear.

Very disappointing customer service and an unacceptable response to an incorrect order.

So far I have not received a response to returns request (email to their Support team) as the shoes are too small. This is in line with other comments where response has been poor. So annoying I didn't read the reviews first before ordering.

I wrote a bad review about this company as I did not hear from them at all after I purchased shoes from their website, despite several emails. However, to my surprise, I received the shoes after two weeks and I am very pleased with them so I must give them credit. Zero points for customer service though.

Scam company. Purchased pair of shoes on sale September 2026. Size wrong return or refund denied despite my following policy on website. Offered token refund of 5% then eventually 15% of shoes cost with instruction to keep shoes. DISREPUTABLE COMPANY. AVOID

Scam site. AVOID