I wish you would give me a few more days notice on the next order being processed. I’m not using my products fast enough so I’m ending up stockpiling. By the time I get the notice via email, it’s too... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The kit and instructions were high quality. I misunderstood the blood collection instructions and collected none. After I completed the questionnaire and sent in the saliva and stool samples, I got ma... See more
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I appreciate knowing what I need to eat to gain optimum health! It would be more helpful if any drug interactions would include the name of the actual medication! My doctors don’t know which medicatio... See more
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I am pleased with the supplements and gut formula. However, some of the oral toothpaste and gel containers do not open when you snap and squeeze the package. I am enjoying using all the products. And... See more
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Company details
Written by the company
Bring your body and your gut microbiome back into balance. Viome analyzes your biology to deliver health insights, personalized food recommendations, and precision supplements, formulated just for you. Join over 300,000 people taking control of their health with Viome.
Viome
Written by the company
- Health insights, personalized food recommendations, and precision supplements, formulated just for you.
- Viome’s singular mission is to “make illness optional.” Viome has built an AI-driven platform that analyzes the interaction between food, our microbiome, and our human cells in order to develop precision nutrition to prevent and reverse chronic diseases.
Contact info
10800 NE 8th St, 98004, Bellevue, United States
- (855) 958-4663
- viome.com
3.3
Average
3K reviews
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Had to stop supplements
Had to stop supplements, due to them making me ravenous, wanting to eat everything in sight. The new formula took out everything that I was making progress with on loosing weight. I was very happy with the first round of supplements.
22 April 2026
Reply from Viome
Hi Clinton. We’re really sorry to hear about your experience, and we completely understand how frustrating that must feel, especially after seeing progress with your first round of supplements.
Your body’s response to supplements can sometimes change when your formula is adjusted, since each version is designed to better match your current biological data. That said, increased appetite or changes in hunger cues are definitely something we take seriously, and we understand why that would lead you to pause.
Our support team will also be reaching out to you directly to review your case and help figure out the best next steps for you.
We appreciate you sharing your experience with us, and we’re here to support you in getting a formula that works better with your goals.
My complaint would be once you order…
My complaint would be once you order your kit takes 2-3 weeks to process. Then you order your supplements takes 2-3 weeks to process. Just seems like a long time when your desperate to change your health.
23 April 2026
Reply from Viome
Hi Kelly. We hear you, and we completely understand how frustrating the wait can feel, especially when you’re eager to start improving your health.
Our process does take a bit more time because it’s highly personalized. Your test goes through advanced analysis to understand your unique biology, and your supplements are then custom-made just for you, not pre-made or pulled from a shelf. Because of this, production and delivery can take up to 20 days after ordering.
We know it’s not the fastest process, but it’s designed to be thorough and tailored to you. And just like the process itself, meaningful health changes don’t happen overnight, many customers begin noticing improvements after 3–6 months of consistently following their food recommendations and taking their supplements.
If you have any questions or concerns along the way, please don’t hesitate to reach out to us at support@viome.com. We’re always here to help.
We truly appreciate your patience and your commitment to your health journey.
I cancelled and you still charged me
I cancelled and you still charged me. Not sure what to do from here. Rather not sit on the phone with my credit card company but you guys don't respond to my emails
22 April 2026
Reply from Viome
Hi Ryan, we understand how frustrating this situation feels, and we appreciate you bringing it to our attention. When a subscription is successfully canceled, a confirmation is sent, and no new orders should be billed. Based on your reference number, the charge was tied to an order processed before the cancellation took effect. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we will make sure you get the support you need.
Easy to order
Easy to order, and really need to know if all the organic im eating are really good for me
23 April 2026
Reply from Viome
Thank you for sharing this, William! We’re so glad the ordering process was easy, and it’s great that you’re thinking carefully about whether the organic foods you’re eating are truly the best fit for your body. That’s exactly where personalized insights can make a big difference, helping you understand what works specifically for you rather than relying on general assumptions. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I ordered my full body test based on…
I ordered my full body test based on all the positive comments. It was a waste on money. I followed all the instructions and sent in my samples. My samples have been sitting in limbo for over 2 months in AI analysis. You can’t talk to a real person to find out why. The virtual customer support is an AI assistant with little to no help.. keeps referring me back to my account that has been sitting with the same status. I also keep getting to complete my questionnaire which was been completed for 2 months.. $400 down the drain.. definitely look for another service.
12 February 2026
Unprompted review
Reply from Viome
Hi Jm, we understand how frustrating it feels to see your samples in analysis for longer than expected and to feel like you’re not getting clear answers, and we want to reassure you that your test has not been lost or forgotten. Our AI analysis stage can sometimes take longer when additional steps are needed to ensure accuracy and quality of your results, which is why the status may appear unchanged for a period of time. You absolutely can connect with a real person for support, and our team is here to help review your account directly and provide a clear update. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we’ll make sure your case is fully reviewed and that you receive the guidance and results you’re expecting.
Easy to navigate
21 April 2026
Reply from Viome
Thank you for sharing your experience, Dave. We’re so glad that you found everything easy to navigate, as we aim to make your journey as smooth and intuitive as possible. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
The company couldn't find my order
The company couldn't find my order. It went downhill from there. Still have not received the kit 20 days after ordering.
22 April 2026
Reply from Viome
Hi Arlene, we understand how frustrating it is not to receive your kit and to have trouble locating your order, especially after waiting this long. Our team is actively looking into this for you and will work to get a clear update as quickly as possible. If you’d like to connect with us directly in the meantime, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we’re here to assist further.
Reply from Viome
Thank you for sharing this, Anthony. We understand how frustrating it can feel when placing an order takes longer than expected, and it should be a much smoother experience. We truly value your feedback and will make sure it’s shared with our team as we continue working to improve the process. If you’d like any help with your order or anything moving forward, we’re here for you and happy to assist. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
The system required a second credit…
The system required a second credit card none hsa for $.50 to complete the transaction. Why is it done this way? The system said I would be sent a receipt. My email instead said my transaction was incomplete. When I clicked back through it again said I d be sent receipt. Eventually the receipt showed up
21 April 2026
Reply from Viome
Thank you for sharing this experience, Bruce, we understand how confusing that must have felt. The system should not request a second credit card for a small amount like that, and after reviewing your reference number, we can confirm there is only one completed order transaction on your account. It sounds like there may have been a temporary issue with the checkout or confirmation process, but we’re glad to hear the receipt did come through in the end. If you notice anything unusual or would like us to take a closer look, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com and we’ll be happy to help.
Tried for 3 months no noticeable…
Tried for 3 months no noticeable difference in my health.
20 April 2026
Reply from Viome
We understand how frustrating it can feel not to notice a difference after a few months, and your feedback is important. Everyone’s body responds at a different pace, and meaningful improvements can sometimes take more time as your system gradually adjusts. We’d be glad to take a closer look at your experience and explore ways to better support your goals. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
easy to order and a good follow up Tanks
20 April 2026
Reply from Viome
Thank you so much for your kind feedback, Richard. We’re thrilled that the ordering process felt easy and that the follow-up met your expectations. It means a lot to us to be part of your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is a wonderful space to connect with others, share experiences, and explore your wellness goals even further.
Always easy to navigate the portal…
Always easy to navigate the portal page. And if you need help with anything else just call they are super friendly and knowledgeable.
21 April 2026
Reply from Viome
Hi Roberta! We’re really glad to hear you find the portal simple and easy to navigate, and it’s wonderful to know our team has been helpful and knowledgeable whenever you’ve called in. We truly appreciate you taking the time to share such positive feedback.
Reply from Viome
Glad to hear everything went smoothly, Dennis! Thanks so much for sharing your experience with us!
You guys are awesome
You guys are awesome. Viome has made a huge difference in my sleep recovery as well as day to day digestion
20 April 2026
Reply from Viome
Hi Daniel! We're happy to hear that our product has positively impacted your sleep recovery and digestion. Thank you for sharing your wonderful experience with us!
Easy to order and came quickly
Easy to order and came quickly. Will do all the test first thing in the AM and send off.
20 April 2026
Reply from Viome
Hi Rebecca, this is so great! We’re glad the ordering process was smooth and that everything arrived quickly. Getting your samples done first thing in the morning is a perfect plan, and we’re excited for you to take this next step. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and dive even deeper into your wellness goals.
I have paused my subscription but it…
I have paused my subscription but it keeps shipping. I paused this for 3 months, so I do not want to be billed. I do not need the vitamins right now.
21 April 2026
Reply from Viome
Hi Stephanie, we understand how frustrating it can be to continue receiving shipments when you’ve already paused your subscription, and we’re here to help make this easier for you. You can manage your upcoming orders directly through your app, and we will also send a reminder email two days before any new order is placed, so you have time to make changes if needed. If you’d like us to take a closer look or assist further, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
I started using Viome thinking my goal…
I started using Viome thinking my goal was simple, to reduce my belly and waistline.
What I didn’t expect was how dramatically my mood would shift.
For a long time, I thought I was dealing with hormones, stress, or even the people around me. But what I’ve come to realize is how much my gut health was quietly influencing my emotional baseline.
As my microbiome improved, I noticed something deeper than just physical changes. I felt lighter, clearer, and more like myself again.
And interestingly, that shift didn’t stay personal… it showed up in my work.
I run a residential design studio called Urban Loop Studio, where creativity and clarity are everything. Since starting Viome, I’ve found myself designing with more ease, more flow, and a stronger sense of connection to what my clients truly need.
It’s not just about feeling “better”, it’s about functioning at a higher level in every area of life.
If you’re considering it, just know the impact might go far beyond what you’re expecting.
20 April 2026
Reply from Viome
Thank you so much for sharing this incredible experience, Poonam, it’s truly inspiring how your journey with Viome has gone far beyond your initial goals and created such a meaningful shift in both your emotional well being and creative work, and we love how you’ve highlighted the powerful connection between gut health, mood, and clarity in daily life, including the impact on your design studio and client relationships, which is exactly the kind of transformation we aim to support, and stories like yours can make a real difference for others who are just getting started or considering taking that step, so we appreciate you taking the time to share it with us and the community, and if any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Reply from Viome
Hi Tiffany, we understand how frustrating it can be when you’re trying to cancel an order and don’t see an option to do so online, and we appreciate you bringing this to our attention. We’ll take a closer look at your order and see how we can help with the cancellation. In the meantime, you can also reach us by phone at 1-855-958-4663 or by email at support@viome.com so we can assist you as quickly as possible.
Ghosted
Sent in my second sample and its been crickets. No where is there an info@ email address. Nothing no updates. Nada.
6 February 2026
Reply from Viome
Hi Kristen, we hear how frustrating it is to send in your sample and not receive any updates, and we truly value your feedback. We will check your account right away to look into the status of your sample and make sure you get the information you need. In the meantime, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we are here to help.
Reply from Viome
We’re so glad you’re enjoying the fast experience and flexible payment plan options, making it easier to get started on your wellness journey matters to us, and we love that this stood out to you. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
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