Viola Hair Extensions Reviews 

202
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the fast delivery times and the dependable shipping provided by the courier services. Many buyers frequently appreciate the smooth online purchasing process and the soft, natural feel of the hair extensions. Consumers frequently mention that the items last a long time and maintain their excellent condition over many months. Some reviewers were not happy with customer service and stated experiencing very poor communication when attempting to resolve issues. Others noted problems with product consistency, mentioning that certain batches tangled easily or lacked the expected density and quality.

What people talk about most

Product

Customers had ambiguous experiences with product, with many reviewers praising the soft texture, beautiful... See more

Quality

Users describe satisfaction with quality, frequently praising the hair for being soft, long-lasting, and... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders generally arrive quickly... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Service

Consumers find service to be positive, highlighting incredible quality, beautiful colors, and lightning-fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would have given 5 stars but the product I wanted 16v nano tip extensions 12" was out of stock for months and so I had to end up purchasing the longer length, which was more expensive. I email viol... See more

Company replied

Rated 5 out of 5 stars

Had an issue with my first order and payment but this wasn’t the company’s fault but they were amazing at responding quickly and providing reassurance! Shout out to Tilly who dealt with this. I then p... See more

Company replied

Rated 5 out of 5 stars

Been purchasing viola hair extensions and hair care products for the last 4/5 years and would never use anything diffrent, their hair is always amazing and would last longer than the 9 mths I change b... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and and have been wearing viola extentions for 3 years now would not buy from anywere else tje quality is amazing they last so well. Dont evwn notice them shedding or breaking off alway... See more

Company replied



Company details

  1. Hair Product Store
  2. Hair Extension Technician
  3. Hair Extensions Supplier

Written by the company

We provide high-quality 100% Remy human hair extensions across a wide selection of colours, types, lengths, and weights. Enjoy fast same-day dispatch, secure online payments, and products trusted by professionals. We’re committed to quality, reliability, and excellent customer service.


Contact info

3.7

Average

TrustScore 3.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(202)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hair is always beautiful

Hair is always beautiful
Hair stays looking fantastic feeling healthy and last recommended time
Clients always love the results

27 February 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

So lovely to hear, thank you! 💕 Happy clients = happy us 😊

Rated 5 out of 5 stars

Great quality hair extensions

Great quality hair extensions! The hair is soft, thick and looks very natural. Exactly as described. Quickly delivered and nicely packaged. Very happy with my purchase and I will definitely order again. Highly recommended!

23 February 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

So pleased you’re happy with your purchase! 🫶 We can’t wait to have you back again ✨

Rated 5 out of 5 stars

Fast delivery

Fast delivery, amazing quality hair

9 February 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Love to hear it!! 😊 Thank you 💖

Rated 4 out of 5 stars

I've had these extensions before and…

I've had these extensions before and they lasted over 12 months was really impressed with them. Just had new reinstalled and yes the color is perfect and they are lovely but I feel the thickness isn't there which wasn't an issue with the previous ones I had

3 February 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you for your feedback! We’re so glad you’ve loved the longevity and colour, and we really appreciate you sharing your thoughts on the thickness, we’ll pass this on ✨

Rated 5 out of 5 stars

Amazing company

This is the second time using viola hair extensions on my customer's amazing customer service. Turnaround was so quick, they were able to deal with a mistake I made with shipping instantly . Hair quality is superb. Would defo recommend 👌

13 February 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

We really appreciate this! Happy we could sort things quickly and that you’re loving the hair 💖🥰

Rated 5 out of 5 stars

Viola hair has always been the best

Viola hair has always been the best.
The quick delivery for start and the quality of the hair is just amazing. I’ve used viola now for 2 years and have had my current hair in for 15 months and it still has life. I couldn’t recommend this hair enough!

12 February 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you so much for your loyalty! 💕 We’re so glad you love the quality and longevity ✨

Rated 4 out of 5 stars

The amount ofdouble sided tapes is poor

The amount of tapes for the tape in is so small. I’m already paying a large sum why can’t I get at least two of those sheets with tapes? Overall good quality.

6 February 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you for sharing this! 💫 So pleased you’re happy with the quality, and we’ll pass your suggestion about the quantity of tape tabs on to our team 🙌

Rated 5 out of 5 stars

Best hair ever

Best hair ever! The quality is really the BEST you can buy. I am obsessed with this extensions

10 February 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you so much! We’re obsessed that you’re obsessed 😍✨

Rated 5 out of 5 stars

Wish me luck…

Iv used beauty works for years but the quality and longevity is nothing like it used to be so Iv given Viola a try 🤞.

6 February 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thanks so much for choosing us! 💫 We hope we become your new go-to 🤞🙌

Rated 5 out of 5 stars

Quick delivery

Quick delivery, never been disappointed with the hair extensions

5 February 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you! 🫶 So pleased our quality and delivery hit the mark ✨

Rated 5 out of 5 stars

As an educator and hairdresser I have…

As an educator and hairdresser I have always used Viola for my tools, equipment, training kits and supplies for hair extensions. I’ve always been happy with the quality of everything and delivery has always been quick and easy

20 January 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you so much for your continued support! We’re honoured to be your go-to for tools, training kits, and supplies, and so pleased you’re always happy with the quality and delivery 😊✨

Rated 5 out of 5 stars

Best hair I’ve ever used as a stylist

Best hair I’ve ever used as a stylist! Would never use anyone else!

19 January 2026
Viola Hair Extensions logo

Reply from Viola Hair Extensions

Thank you! That means the world to us, we’re so glad to be your number one 🤍✨

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