Viola Hair Extensions Reviews 

Poor conversation low jewel suport

Ordered hair extensions on 20th April, was marked as delivered the next day however i was at the property all day and no one came to knock on door, parcel is still missing, have allowed enough time for it to be investigated by viola and the courier. They escalated the issue to management and are now ignoring my emails and not answering the phone. i am Over £100 out of pocket with no hair and no refund.

I’m disappointed to be writing this review, as I have been a loyal customer for years and have always spoken highly of the quality of their hair extensions. However, I recently decided to try their new “Lux” range when the colour I wanted from their standard range was unavailable.

Unfortunately, after the very first wash, the hair began knotting, matting, and shedding excessively. Within less than a month, it looked as though it had been worn for 8–9 months.

I returned the hair for testing, but nearly five weeks later I am still no closer to a resolution. Throughout the process, I have felt as though every effort has been made to place the blame on me, despite a customer service adviser confirming over the phone that their was a confirmed ‘issue’ with the Lux hair specifically, and not with the single pack from the standard range included in the order; hence being sent for further testing. To me, this clearly suggests a product issue rather than user error.

While I understand that faulty batches can occasionally happen, it is the poor customer service and lack of support that has ultimately discouraged me from purchasing from this brand again.

For a company that promotes itself as inclusive, there seems to be very little understanding of the emotional impact this situation has had on me personally. Following significant weight loss, I have experienced hair thinning, which is why I rely on extensions. Being without them for nearly five weeks while this issue remains unresolved has been incredibly distressing and has had a genuine impact on my confidence and wellbeing.

Based on my experience, I would not recommend purchasing from this range.

Hair is absolutely stunning. Soft and perfect colour I love this hair extensions

My card was over charged, had to try working things out with my bank. Then I never got my shipment because I was not going to pay the additional unknown shipping fee after I already paid shipping!

Quick delivery and and have been wearing viola extentions for 3 years now would not buy from anywere else tje quality is amazing they last so well. Dont evwn notice them shedding or breaking off always get just over a year with them before i buy new set but tbh could prob still wear even longer as they realy do stand the time and srill looj and feel great x

I have used nano ring extensions for many years and tried different brands. Viola are by far the best in quality. They are pretty perfect in price, hair quality, structure, ease in fitting. And delivery is always super fast

I have only had my blonde extension’s a couple of months and went on holiday to Turkey. My extensions have turned orange!! What makes me so mad is the fact they were changing colour before I even went on holiday. I look after my extensions meticulously, I never use any sulphate in any shampoos, conditioners or products, I spend a fortune keeping them in the best condition. I straight away got in touch with the girl that does them and sent her photos. She was great and angry this had happened, she emailed Viola the photos with a description. Well…what she got back, let’s just say they are not willing to take any accountability and blaming the girl that does my extensions (she should have told me this could happen). The list of stuff that apparently could cause this I didn’t do! Firstly they said it can be caused from going in the pool - which I never done, too much exposure to UV - didn’t happen, I was mostly in the shade, 3 days out 7 were overcast and 1 day I was in a shopping mall - I however still used UV protection on the extensions to be safe, face cream on my extensions - nope, sulphate - nope, sun cream on them - nope, my hair was up and covered by a large claw clip, argan oil - nope, sweat - LOL and seawater which I never done!! Then they said at the end “Unfortunately, the colour changes can be irreversible.”

The advise is as follows - Please first test on a few strands. Soak the affected hair for approximately 30 minutes in 1-part apple cider vinegar 3 parts water, wash the hair straight after with purple shampoo. A visit to the hairdressers to have a toner applied too may help should the brassy colour be too stubborn to remove.

Unfortunately, the colour changes can be irreversible.

Another is fresh lemon juice or squeezy lemon juice bottle on the tips always try a test strand first.

We cannot accept any responsibility for any hair that has turned pink/orange, brassy or green.

Your Extensionist should have advised you at the time of fitting the risks as detailed above.

I think this is disgusting especially when I never done any of the above things.

I’ve read time and time again that this company refuses to take any accountability for anything!! If you’re getting blonde extensions DONT GO HERE!!! I’ve never known this to happen to anyone else!

Been purchasing viola hair extensions and hair care products for the last 4/5 years and would never use anything diffrent, their hair is always amazing and would last longer than the 9 mths I change but I live new hair.... their hair care products are amazing and aid the hair in lasting and keeping it amazing, especially their hair extension booster...oooh it's lush...their services and delivery has always been impeccable always had response in minutes from customer service and delivery has always been next day unless iv ordered late at night. I use 26 in Length hair and the standard it very high the best actually from root to tip.... thank you again viola done amazing 👏 xxx

I’ve been using Viola for 4 years now and never had an issue. They deliver promptly and the hair is of a high standard, never had a bad batch. Great service.

Fath about to return and swap to a diff Shade no returns label need printer and no option to just swap or official way to make sure you get they money/ items swapped

Hair quality is horrendous no point emailing customer service tbey jist say because you didn’t purchase there shampoo and conditioner this is the 2nd chance I’ve gave the company now £500 plus each order and hair is knotty habe to brush it more than 4 times a day and each time the amount of knots in the hair looks like I haven’t brushed it in a month bare in mind this hair is like this from day 1 the amount of hair what breaks each time from all the knots by week 6 the hairs not thick anymore and I come to this supplier because I look the look of the thickness right to ends but I’ve learnt my lesson twice now

Every single time the customer service is awful.

I would strongly advise avoiding Viola Hair.

I ordered multiple packs of extensions and nano beads, and within just two weeks of having them professionally fitted, all of the extensions fell out. I then had to pay for a full refit out of my own pocket. After this happened, my hairdresser spoke to other professional fitters who also advised that this is a common issue with Viola at the moment, particularly with their beads.

At my eight-week refit, the situation got even worse — the blonde extensions were completely matted and unusable, and the colour was inconsistent with what I originally ordered. The quality is genuinely shocking.

Trying to resolve this has been just as bad. Viola were slow to respond and had to be chased repeatedly. When they finally replied, they asked me to return the hair for “assessment” but expect me to pay for tracked postage, despite the products clearly being faulty.

After speaking with multiple professionals and looking at other reviews, I’ve been warned that this is a common pattern — customers are made to pay to return faulty items, only for the company to deny responsibility and refuse refunds, leaving people out of pocket twice.

Because of this, I do not feel confident sending the hair back at my own expense.

Between the poor product quality and the way complaints are handled, this has been a frustrating and costly experience. I would not trust this company or their products.

Really disappointed – order not received by me, proof of delivery picture is some sort of shed, I don’t have a shed and being told to pay again instead of being helped. Not great for a first-time salon trial. After multiple emails back and forth it’s easy to see customer care is not their priority. I’m away on holiday in just over a week and had explained that to them,explained the urgency and still their only option was for me to pay again for more hair. Is it just me or would you pay for hair a second time when you didn’t receive it the first time?

Was ment to be next day delivery but had to wait 4 days!!!!

Do not use this company!! Used for years on end previously and my most recent set of nanos is actually laughable! How on earth Viola find it acceptable to supply hair of such awful quality is actually beyond me. I started with 22inch extensions and had them fitted in November 2025. By January the entire lot was like a rats tail. I have only ever used their recommended shampoo and conditioner on the hair and it has still snapped off beyond belief. The hair was barely 18 inches as of Feb. Viola should actually be ashamed of themselves, conning people out of hundreds of pounds for hair which is clearly synthetic. Have lost my custom after 5 years, at least I get to rock a birds nest though!!

I paid for next day delivery for it not to be delivered next day at all. Fair enough it was a long bank holiday weekend - but that means it should have come Tuesday but it came Thursday with no apologies or refund offer.

I have to send another review. The response Viola hair has given is complete rubbish. Funny how on all their replies, it’s never their fault. Photographic evidence? Really, yet to still see that and open to communicate, again hilarious, seen as you have ignored the last three emails sent. Stop lying and own your mistakes.

The best quality hair, i use for all my clients & recommend their aftercare products too. Never disappoints, fast delivery and prompt, helpful customer service. Very reasonably priced for the quality aswell, i have used other brands in the same price bracket and the hair quality doesn’t compare at all.