VIOFO Reviews 

Customer support was excellent!

I had an issue with my device, I reached out to customer support and the response was quick. Troubleshooting was straightforward, and when the result was deemed that the device needed to be replaced, action was taken swiftly. At no cost to me, a new device was on its way. Fast and effective. It inspires confidence in buying future devices when the customer service is this effective.

I have a VIOFO A119 Mini 2 dash camera, and I couldn’t be happier with it. The product is excellent and unbeatable for the price.

After 1.5 years, I experienced an issue with the camera. Thanks to VIOFO’s outstanding customer support, I received a replacement camera immediately. The customer service is truly excellent, and they help resolve any issue quickly and without unnecessary hassle.

I would also like to give a special thanks to Ms. L. Huang from the customer support team for her friendly, professional, and prompt assistance. Thank you very much!

I just got a new Viofo dashcam and messed up on the stickers used to install the cams. I contacted customer service to see if they could send out a couple extras, and Jessica got it taken care of right away. I was very impressed by their customer service.

Had a VIOFO A129 Pro camera stopped working. Reached out to customer service and had Josie walk me through some troubleshooting steps. Unfortunately the camera still didn't work. She ended up sending a replacement for it. Got the new unit and is working perfectly. Great customer service. She follow up and answer all my questions promptly.

While traveling, my Viofo decided to get stuck in startup mode. A week later, I contacted John at Viofo and and ran me to some things that did not work. I created a ticket and was responed promptly by Annie. She then advised my to do a reset and it also did not work. Annie the stated she would send me a replacement unit. It was received has worked great. Sorry for the delay in this review. Customer service was concise and prompt. It is nice dealing with professional personnel

Wonderful experience with the after sale service

Viofo sell high end dashcams and having just had an issue with a faulty part out of warranty which they replaced it seems their service level exceeds that expected. Thanks to Jessica for a speedy resolution.

I own seven cameras, two per car, front and back , they are really good and they do its job . Recently I had a problem with one , contacted their customer service, my issue was resolved in a timely and efficient manner. The representative that helped me was very friendly.

So my original dashcam was out of warranty and had developed issues, viofo support reached out and offered to replace for a small fee, i refused this as i was looking at buying a new dashcam, another viofo this time the a329s plus hardwire kit. The kit i purchased was the correct kit however there was an alternative kit for specifically hardwiring a dashcam with a no voltage cut off, again viofo support jumped in to help and sent me this kit for free all the way from china in 5 days, good updates and tracking information. 100% positive experience with viofo.

Explained the issue I had with installing the rear camera cable and the customer service responded quickly. They took care of my problem without question. I couldn’t be happier with the product and the service!

This is a dishonest business that lies without giving it a second thought. I ordered the A229 Pro and delivery was promised for 2 days later. On delivery day, nothing showed up and I had to reach out to VIOFO. I was told that it was "in transit" then "about to be shipped" then "not in inventory" and finally "we're not sure when it can be shipped." So clearly they made a sale and didn't have the product in inventory. And then lied about it. I asked to cancel the order and was told that this isn't possible, as there is an issue wtih my payment. Hmmmm... I paid when I ordered and the money was taken from my account.

VIOFO lied about having the product, shipping the product and getting paid for the product that they didn't ship. And now won't cancel the order. Some businesses grow and figure out how to do so. VIOFO seems to be a business that has grown and is having massive issues learning how to manage that growth. If you read online reviews their products are failing at a higher rate and they are shipping the wrong product far too frequently for a business that sells consumer electronics. And their customer service is a joke - no help provided and no possiblity of speaking with an actual human being. I was stuck with "Linda" who assured me that despite her company stealing money from me, that everything would be fine and it would be best to just wait until the order ships and then return the product to Amazon. This company lies and can't manage their own inventory. Avoid at all costs.

The quality , patience, and seemingly genuine concern for the problem that I was having. Honestly, AI has become so good now, I have difficulty knowing when I am dealing with a human or a AI chatbot. "Annie" was the representative helping me, and if "she" was a chatbot, she was a VERY GOOD one. Annie actually read all of my email correspondence and did not try to make me go through a trouble-shooting "script". I explained what I had done to troubleshoot the problem and she agreed that my rear camera had failed. Amazon was out of stock, so they ordered a new camera from China, and it arrive at my house 5 days later, which I thought was incredible. The new camera is working fine, and the video quality is everything I expected it to be.

Had a VIOFO dash cam for years now, model A 129 Pro Duo. It has been reliable and the footage it captures is market leading. Installed with VIOFO Hard Wite Kit for parking functions and it has always worked flawlessly. Recently it started turning on and off randomly, I contacted VIOFO, their replies were swift, professional and helpful. After getting me to do some tests they concluded the hard wire kit had failed and immediately organised to send me a replacement free of charge, even though it was outside the warranty period. They even apologised for the inconvenience it caused me. Great product and fantastic customer service. Thank you VIOFO, I will only ever use VIOFO dash cams. Special thank you to Josie whom organised everything for me. Cannot praise the camera or the customer service highly enough.

I wanted to take a moment to recognize Jessica from VIOFO customer support for an outstanding experience.

I recently placed multiple orders with VIOFO for a full dash cam setup, including the A329SW 3CH system, accessories, SSD-related items, and the BP100 / EP100 battery pack setup. With several orders, account details, discounts, and follow-up questions involved, I honestly had a lot going on and needed help making sure everything was properly connected and handled correctly.

Jessica was extremely patient, professional, and helpful throughout the entire process. She took the time to review my account, help link my orders properly, look into my pricing questions, and provide special attention to the details of my purchases. She made the process feel much easier and gave me confidence that my order history and account were being handled correctly.

What stood out most was her patience and willingness to actually help instead of giving a generic customer service response. That kind of support makes a big difference, especially when purchasing a higher-end dash cam system and accessories where you want to make sure everything is right.

Excellent customer service from Jessica and a very positive experience with VIOFO overall. She deserves recognition for the way she handled everything.

Excellent customer service from Layla Huang! She responded quickly and resolved the white screen issue on my VIOFO Mini 2. The unit was replaced under warranty, and the entire process was fast, smooth, and hassle-free. Thank you for the excellent support!

VIOFO support was very helpful in replacing my dashcam after it stopped working. They were efficient and courteous. Josie Zhang is an asset on that team! Management should take note and reward her appropriately.

They always give super prompt and helpful service. I appreciated their support!

Viofo has been very responsive with the issue I had regarding my Dash Cam. They walked me through support questions and agreed to send the new cord I needed. I appreciate the follow-ups to ensure all was working well. Definitely recommend them for their products and custormer support. ticket:190176

Great customer service and honored the warranty even days before it expired. Leyla was helpful with the return process

Great dashcams. I've used their A229 Dual Channel cameras for years and they saved me in handful of occasions.

I've also had to go through a refund process at one point due to a bad order on my part, and everything went smooth and fast.

Great experience with both the product and their support!