Vinted Reviews 372

Terrible customer service and the package wasn’t delivered after waiting for 2 months. I ordered a shoe. The seller kept saying it was on its way but I later found out that the package hadn’t even left his house and Vinted blocked me for asking about it. I didn’t get my money back until I got help from Revolut. I wouldn’t recommend this app at all.

I recently experienced an issue with a return handled through Vinted. Although the return label was generated by the platform, the parcel was sent to a distant parcel shop rather than my home address.

This resulted in additional travel expenses to retrieve my own item. Unfortunately, customer service did not provide a clear or satisfactory solution regarding reimbursement.

Vinted works well when transactions go smoothly, but in dispute cases, private sellers may find themselves at a disadvantage. Improvements in return logistics and clearer accountability would be highly appreciated.

Was delighted with Vinted at first and I made many sales of really good quality branded items in my wardrobe. I made a few purchases which were only ok and one of which differed significantly from the photo. The item cost €7 and postage from France was €7. If I wanted to return it for a refund it would have cost ME €7, not the seller. That’s €14 postage for an item worth only €7. So I decided to keep it and cut my losses.
I’ve seen reviews and the Vinted process is wide open to abuse from unscrupulous buyers saying they didn’t receive something or returning the same item they bought except much older. The process needs to change as there are too many dishonest people around ruining the experience for everyone else

I AM NEW TO VINTED.IE THEY TOOK MONEY FROM MY BANK THEY NEVER REFUNDED ME. NO SALE? NOW A PARCEL IS MISSING THEY SAY THEY WILL REFUND ME BUT ???????????

Never buying from Vinted again. My partner and I have not received 2 delivery’s that were purchased on this app. He spent 250€ on an order and it was never delivered, because it was outside the 2 day window when he reported it (we were on our holidays) he could not get a refund. Absolute scam of an app. If items are not delivered, a full refund should be given, no questions asked. Apparently that’s not the way they operate. DO NOT purchase from this app.

Terrible. Items I purchased that didn’t deliver. Vinted say that the carrier confirmed items were delivered & closed my issue. I asked for evidence of delivery and complaints procedure & they ignored me and kept closing the conversation. Shocking given this is what you pay payment protection for. Very poor Vinted

I contacted Vinted customer support to properly handle an issue regarding the sale of a set of 4 items, one of which arrived damaged during shipping, despite very careful packaging (as confirmed by the buyer).
I offered two fair solutions: a partial refund while keeping the undamaged items, or a full refund with return. The buyer never responded.
I then asked customer service for assistance, but without any explanation the transaction was simply cancelled. The buyer kept the entire set of products and the full payment was removed from my account.
In practice, I lost both the items and the money. A platform that does not protect its sellers is simply not reliable. I will not use it again.

Absolute rubbish company who regularly sell knock off fake brands and their customer service is non existent. The customer service is wonderful when you are selling but invisible when you have an issue.
STAY AWAY from

I would give zero stars if I could.
Trousers worth €60 sold for €8 and sent to France. Buyer says they didn’t collect the item. I would not have sold them if I knew they were going to a collection point. Vinted the. said they were returning the item to me.
I have no proof that they do. And the trousers are ‘missing’
I now have no trousers and no sale / money.
Vinted have tried to fob me off for two months with AI customer service. When I eventually got through to agent they didn’t read the issue and gave a stock reply ignoring the problem and then closed the conversation.
No accountability. They don’t care. Don’t trust my items are safe now - that I’m selling.
Rubbish service.

I would love to give more then two stars.

Reason for it

I Bought something 6months ago from france and it came within a few days, it was great and shipping was reasonable, but now, iv bought some stuff again recently (smaller items) from different sellers and the cost between postage and fees is near €10 each, that would be all well and good, even justifiable if they came fast, but its been over 11days now and still no sign of any of my items..

Their in some sort og group pallet and for the total fee, to Irl, you would expect next day delivery...

Please Sort it out Vinted.

As a relatively new user of Vinted I have found it to be an excellent way of decluttering pre loved items. I send photos, garment labels, colours, description etc. I will show all designer brand logos etc. So I got a message from Vinted support yesterday to say they had removed an item from my listing because of the possibility of it being counterfeit. This was a 5 euro item, listed with photos and no designer or brand mentioned. I have asked Vinted support for information regarding the reason for deciding that this item could be counterfeit when in fact it was not listed as a designer branded item. I keep getting generic replies referring to Vinted guidelines but they will not send me clarification as to why they decided to remove an item that was not listed as designer or branded as a possible counterfeit. I am so disappointed with this platform

I tried signing up for Vinted. It was going well at first, then I made and uploaded my first listing. Vinted then decides to permanently ban my account. I read their terms and conditions and I have done nothing wrong. I tried to appeal the decision twice and I get no information on why my account was banned. I’m just told that they’ve decided not to unban my account. Nothing I did goes against there terms and conditions so it’s honestly pointless. I tried to create new accounts and they all get banned too. Such a waste of time and their customer support is honestly useless. I would stay away from this platform.

Reported an item being sold as genuine for being a clear fake and was told it didnt violate community guidelines. They will not protect their users from scams.

The item wasn't delivered and Vinted kept my money. They strung me a long for weeks with AI replies, then they said they were closing the case because they only give refunds if there's a problem with the item, and if it wasn't delivered then there's no problem with the item!

Overall I like using Vinted, helps declutter and buying new stuff at prices that are competitive.

However, when you encounter an issue, don't even think about getting assistance from their support.

The only thing they'll do is link ToS and policies with an absolute lack of empathy that might even make you think that is an AI bot, in my experience Dmytro was generally unpleasant and unhelpful.

It's a pity because there is a lot of potential here and falls short due to debatable customer service.

Seller confirmed headphones lost but Vinted refuses to refund and all responses generated. I have to report this to my bank to recover my money from this thief company. Never ever buy again. 💩💩💩💩💩💩

Vinted is supposed to be for Ireland and France but 80% is France and the shipping costs are ridiculous, shipping can be more expensive than the item you buy, and then Vinted add there own costs, and as a buyer if you leave genuine negative feedback, the seller can too, just become you left them negative feedback, absolutely ridiculous, shipping costs will put a lot of people off selling and buying, and we need more Irish sellers,because at the most it’s mostly French , and the shipping costs are way too high

Boycott!!! I didn’t receive a Parcel I spent 17 euro on and got a fobbed off excuse. Customer service is terrible. We pay ‘insurance’ for each item we buy but your not insured at all it’s a scam

Awful .
Avoid they really don't care for there users
Buyer having to pay return postage on items not as described.
They charge for buyers protection. BullS@@it

Worst decision to join it.
Avoid!!! Scammers!!
You pay buyer protection, postage and Item does not get delivered. Happened twice. Never arrived .1st item got sent back .Lost the money and the item. (I went to look 4 it 2 days , was told wasnt there. Then seller said it sat in the wearhouse for 11 days and she got it back)The second time I haven't received it, they claim I have so spoke to just Robots. No resolution Again. Totally loss just under 50 euro.
Will Not recommend.
Lost time and stress I don't need, not to mention poor service, unhelpfull and non human run company. Probably AI dealing with nothing. I hope kar.a gets this company down and wipes it away. No wonder they have €76million Net profit. They robb and robb little by little . Worst experience ever !!!😡😡😡😡