Vinted Reviews 372

Awful platform. Biggest scam going, and not by the sellers but by the company themselves. Avoid this at all costs.

Customer service is zero..absolutely terrible.. ignore messages saying they resolved the issue..when they clearly have not. Don't recommend

My son bought a jacket in good faith and when it arrived, the jacket was damaged. The photo of the item had concealed the damaged.
He raised it with Vinted support and he engaged by providing proof.
They appear to have done absolutely everything to avoid resolving the issue leaving him with a damaged product which is now not worth the cost of the postage.
A shameful company with zero class or customer service.
I really hope the company go out of business as they are just taking advantage of young people.
Absolutely disgusting behaviour

Scam website

I purchased an item of Vinted and was sent a one time 24 hr expiring link, for reasons I do not wish to share I missed this window.

Upon opening the link the last line reads as follows.

‘To set up another delivery time contact Vinted support’

Upon reaching out to Vinted they pushed me immediately back to their parter AnyVan. After a tremendous amount of back and forth with both AnyVan and Vinted via text I decided to speak with someone over the phone. AnyVan was the only party with a phone number…

After a 30 minute conversation with AnyVan in which it was determined they are unable to reopen the link as this is from Vinted and that this has happened before and been resolved, I returned to Vinted.

I was now on the same chat which kept closing, I kept typing messages and the chat would close with no response, I was being ignored.

I have subsequently opened a new chat and am being told the same information, the order needs to be cancelled, there is nothing they can do, go speak to AnyVan, etc.

This is single handedly the worst customer service I have ever experienced, I would be extremely reluctant to ever use and recommend Vinted in the future.

And to top it all off I haven’t got my parcel I don’t money back and I’m guessing the seller hasn’t been paid. Perfect.

Order tracking number- AV-260328-BBMN

I’ve gotten some really lovely pieces off of Vinted but I have to say the increase of scammers, re-sellers and postal costs is making it less and less worth it. I’ve been sticking to buying only from Irish sellers as thankfully they are more trustworthy, but the fact that postage is €3-€4 on top is crazy in my opinion and insane that it’s €7 from another country.

I bought a t-shirt and the seller sent me something else. I raised it with Vinted who had charged me extra for "buyer protection" but they told me that I would have to pay the shipping eventhough they are acknolwedging that the seller did not send the item that I had bought. So the buyer protection is BS and their customer service is not existing as they keep sending you blank T&Cs and are not really listening (they are robots). I have closed my account with them and I will never use that platform again.

Have been selling online for years and this year I decided to use Vinted as a lot of people seem to use it. I tried to list a designer item over a week ago and it still hasn’t been approved for selling. I have sent 15 photos to prove its authenticity and they still ask for more. I don’t know why they are so distrusting. In any case I have listed my item on another selling platform which was much easier and already have received an offer. My first experience with Vinted has proved terrible so I will use other platforms going forward.

Hello, this morning my account was suspended for alleged sale of counterfeit items and creation of multiple accounts.
I am a 5-star seller with an excellent track record, hundreds of successful sales and zero complaints from buyers. I have never sold counterfeit items and I have not been provided with any specific evidence regarding the items in question.
Regarding the multiple accounts: I only had a secondary profile years ago which I personally deleted; this was the only active account I was using. I have not created any other profiles.
I have already submitted an official appeal explaining everything and I am available to send any proof (detailed photos, receipts, etc.). I kindly request a review of my case because the suspension seems to be a mistake and I am losing the possibility to sell and withdraw my pending funds.
Thank you for your attention.
Username: archiveavenue1

I recently joined vinted as a new customer - made one purchase which went through with no problems and then my account got blocked !
Customer service is shocking and no one can tell me why or help !

Sucks bad…. Their bots ruin the experience. They keep closing my account as suspicious of fake even with proof of authenticity.
I paid on my tops to be bumped… not even one view on high demand brands like ganni etc…
Not a user friendly at all like they say
Extremely annoying.
Looking for similar platforms that are not as greedy

I initially was quite pleased with Vinted, but they have a breach in their own rules. They claim that sales are binding unless the items dies not live up to the description. However, they allow buyers just not to pick up the parcel and then you have to accept a return as the seller and wait up to 25 days for the return. I have experienced this in 25% of all sales, meaning that you waste signifikant time as a seller. And it also decrease the sustainability idea of bying used, when items are shipped forth and back for nothing.

Useless Service. Joined and list a pair of shoes only to be permanently banned before it even went live.

Customer service is zero

Seriously hope they go under

Awful cowboy firm with an appalling lack of customer support.
An expensive item I sold on vinted was supposed to have been returned to me but has been lost by the courier.
Vinted, in their infinite wisdom, refunded the buyer and have ignored me and not compensated me despite my having supposed seller protection.
Also, just for context, if an item goes missing with vinted they expect you to wait up to 6 weeks to obtain a refund from them, which goes against the UK long distance selling regulations which is set at having to wait two weeks to start action in obtaining a refund. I do not know how they can operate and act as intermediaries to sell in the UK without adhering to our laws but somehow they are able to.
Sellers beware!

Very disappointing experience.
My account was restricted and multiple listings were removed due to ‘low quality photos’, even though the items were real and clearly visible.
I contacted support, but instead of receiving a clear explanation, I only got generic responses like ‘we are reviewing your case’. Eventually, they refused to reconsider without giving specific details about what exactly was wrong.
This directly affected my sales and credibility as a seller. As a parent relying on this income, this situation is extremely frustrating and unfair.
Lack of transparency and poor customer support. I expected much better from such a platform

This company is really a pile of doo doo.
Sellers in good faith spend time listing good items for too low prices. Then often the buyer wears items for the weekend then say its damaged. The seller has to pay returns and original postage and has an item damaged by dodgy buyers. Vinted completely support the buyer in this.
Also for no apparent reason they ban without any option to communicate to sellers for selling counterfeit items that are actually genuine. Unbelievable and frankly they don't deserve decent sellers. I anticipate it won't be long before they completely leave the market and rightly so. Sellers beware that load of rubbish platform.
Sorry to hear that the deformation of my good character as a counterfitter is actually the norm on vinted. How unfair and insulting. They have no clue or care what they are doing. Trial by AI and awful customer service.

I'm new to Vinted. I sold three items before Vinted locked my account for "suspicious activity"- No idea why. I did nothing.
I now have a lady who paid me for a top and I can't send it to her or refund her. I now look like a bad guy. Vinted now has my money from my sales and her money. It's a pure SCAM. I do not reccomend. I'm posting this 4 days after my account being locked. Still no resolution. No word from vinted

Vinted are not in favour of sellers anymore sold a ring on vinted was packaged correctly and the buyer got the ring. Not got my money for the ring and the buyers got the ring and money, how does that work? Totally unfair

Was looking for over the elbow gloves and eventually found them on Vinted. First ever buy and was totally delighted.
So many of the clothes are badly displayed! It would be impossible to guess what they would really be like from their picture so the buyer is taking a chance. The product l bought was perfect.