Vinted Reviews 372

Bought a pair of genuine Adidas trainers on vinted that didn’t fit me, uploaded them myself to sell them on and Vinted deleted my post saying they weren’t genuine, have had quite a lot of issues with customer service where they were no help at all

disappointment

I've just lost so much money using this site that I've decided to close my account. Vinted are facilitating incompetent couriers and corrupt buyers at the expense of totally innocent sellers. The option of Drop2Shop appears unregulated. Tracking is often not generated after the item is dropped off. In my case, the buyer had received the item, left positive feedback but then Vinted cancelled payment saying I hadn't shipped within the required timeframe. I have had a buyer claim they received the wrong item, which wasnt true. Vinted suspended payment, saying the seller and buyer need to work things out, however I as the seller have to pay the postage cost if I want the item back. Postage will be more expensive than the cost of the item - absolutely crazy. The final issue is the apparently increasing number of buyers using pick up points who dont actually bother to collect the item. In this instance, the seller is again penalised when Vinted cancel payment because the sale wasnt completed. There is no customer support, full stop. Avoid!

Their customer support is some of the worst I've ever experienced. I had an issue where a buyer failed to collect an item, so it was supposed to be sent back to me. I waited and waited for the delivery, until I finally received a push notification explaining that the item should have arrived by now. The notification explicitly told me to contact support, which I did, only to be told there was nothing they could do because too much time had passed, meaning it couldn't be escalated to the courier. The support agent couldn't explain why I received a push notification telling me to contact them if it was already too late. Why wasn't the notification sent earlier?

I created another support ticket, and the AI bot told me to reach out again after May 14th, so I did. I then had to wait 5 days just for the ticket to be assigned to a human. When I finally received a response, it was the exact same AI copy-and-paste slop I'd previously received, with just one new element: "Parcel Timeline: The parcel may take several working days to arrive. If it hasn't reached you within 25 business days, please contact us so we can review the situation together." I immediately messaged them back, highlighting that it had already been over 25 business days. They replied relatively quickly... only to send the exact same copy-and-pasted response yet again.

Vinted provides a great service if everything goes well. If however something goes wrong such as the inability of their system to generate a shipping Barcode you are required to cancel the order, and the buyer gets a refund and you are required to relist. You in other words you do the work to fix a problem that vinted caused. I Not what you'd expect from a customer friendly company

I was always both a dedicated seller and buyer on vinted and all my ratings were 5 stars. After recently selling an item, it had to be posted to France. The lady in my local post office warned me that they constantly had complaints from France, and advised me to take photos of the packaging and proof I had it padded and marked as fragile. The package was delivered to the wrong depot in France, one which the buyer claimed she had never heard of. When it eventually got to her, she made a complaint that it was broken. Despite the buyer saying her last 3 orders were all broken, she automatically got a refund and I lost my €20. Vinted claimed the “paper alone” I had used did not provide sufficient protection. This was a total lie, as both myself and the buyer had uploaded photos clearly showing the item had multiple layers of bubble wrap, scratch resistant paper and newspaper to pad and fill any gaps before the item was placed in the box. The buyer messaged me stating “vinted was originally created for clothing, and carriers have a habit of throwing packages around”. I am gutted Vinted didn’t look into this issue properly and the buyer got an automatic refund for 3 parcels in a row with fair, honest sellers losing out. From now on, I will only post packages within Ireland as I have never had any problems out of my 59 previous transactions.

Package from France never arrived lol. They apparently need 25 business days for their useless customer support to issue a refund. And even then, you might be asked to wait another 7 days. I’ve threatened with a lawsuit and they issued my refund within minutes. I could give a mere response from the customer support. Overall worst experience ever, not recommend buying anything from France as your package will likely get stuck in limbo

Vinted is a brilliant idea and an amazing experience as long as nothing goes wrong (item lost in post, wrong item sent etc...) anything that needs the input of a human being and not automated instructions takes FOREVER...I will still use vinted because it's amazing to be able to buy items second hand but oh my god, the customer service is terrible.

What an absolute waste of time this company is. Don’t ever try to contact them for help as they are useless you cannot talk to a human and the chat lines are a waste of time. I set up an account on my tablet, listed all my items for sale and a week later my tablet crashed. I lost all my set up details and got in touch with them via a chat line. They told me to set up with a new password which I did. That didn’t work so they told me to reset my account (bearing in mind all my items had been listed) then everything worked but a week later when I tried to sign in it said my phone number was already in use and I had to use another number (how many people have 2 mobiles) that was 3 months ago. After getting in touch again with the email chat I still cannot get into my account and am getting bad reviews because I cannot post my items. I am sticking with eBay in future after 15 years never had trouble with them and would like to apologise to the people trying to buy on my Vinted account.

Ordered from a seller who was selling a braun at home laser device this seller had good reviews so i felt comfortable ordering from them. When I received the item this morning. I filmed myself opening the package and got a tall pint glass with the words ST Germain on it. Confused I then messaged the seller to see if things had gone wrong with no response for almost an hour though they were active not long before I messaged them. I proceeded to click that I had received the item and then I reported it since it was not the item I ordered at all. I paid 125 euro for the item I wanted and received a Tall beer glass which is a slap in the face. As soon as I issued a return the seller then started giving out to me saying I was a scammer, dirty thief saying that it was not their package. I quickly realised this is a scam. I reported their account to vinted. The seller has also reported me and sent all details to vinted of proofs on their behalf however the sellers behaviour was a joke why would I wait a week and a half for an item I paid 125 euro for its completely unethical.

Update still have not received my refund I returned the item about a month ago now which cost me 9 euro out of my refund im supposed to get and now the seller has reported an issue with the item, team vinted is not helping me in this matter if I do not get my refund I will take this to social media and I will have to legally deal with this situation, this is a total scam I am never buying tech from vinted again or buying from French sellers based on my awful experience, the username of this vinted seller is berangereg3 based in Puteaux, France beware of their scams.

ONLY COUNTERFIET ITMES BEING SOLD BY SCAMMERS

Worse customer care ever
Sent a wrong item by mistake just mixed up labels
Contacted Vinted 5 times not even a reply to help the buyer or seller
Don’t care anymore too big now

Vinted coming pretty good at selling secondhand clothes, et cetera but I’ve been trying to buy a mobile phone and I’ve had an empty box sent to me and they have a verification system but if you try and purchase a phone and using the verification system all of a sudden it gets cancelled. They need to have more control over what they like. People put on it. It’s a complete pain while it’s obvious that someone is selling an empty box or ripping you off. 

The worst platform I have ever used , not much more I can say 🤷

If I could leave 0 stars I would. Have sold over 100 items on Vinted and no issues. Sold a hair product and packaged it with bubble wrap and padded packaging and a proper courier bag. Buyer reviewed item damaged, buyer cracked the lid and filled the packaging bag with water a claimed item got damaged. Buyer blocked me and received a refund and for to keep said ‘damaged’ item. Vinted refused to accept my images I took of the bubble wrapped item as proper packaging and refused me compensation. Buyer frauded me and yet Vinted refunded them. An absolute disgrace, do not sell as your not protected at all once the item is sent

Cant put less than 1 star. Site is useless, couldn't get my location changed from Paris, France. Im based in Ireland, it Defaulted to it everytime I used the app or the site on a browser. Totally useless customer service they couldn't figure it out or get it changed, so I dont actually know what its like to use, because anytime I looked at anything it was items being sold in France, with the descriptions in French... total waste of time dont bother...!!!

Stay well clear of this website, fake, dishonest vendors selling falsely advertised goods and Vinted are complicit with such dealings. Avoid avoid avoid!!!!!

Unfortunately I cannot put less than 1 star. I bought some Birkenstock. I had to pick them up at the lockers. Unfortunately the locker was empty ( pretty easy to understand, no need to be that smart) I spoke to the support in order to explain the situation. They do not read anything, I spoke to 20 different people who kept telling me to pick it up. Explained it 20 times. Losing my patience. Finally, it seems that they understood that I had an issue with the parcel. So they kindly told me that they need the parcel to be returned in order to cancel the transaction. I ve been explaining 5 times that the parcel cannot be returned as it never arrived ( other thing that seems to be easy to understand) . I lost it and tried to speak to a manager but it s impossible. Do not have any problem with vinted or you will have to deal with the worst customer service on this planet. It s a shame, it s unacceptable. I m so tired!!!!!

Scammers site

Customer service is horrible. I had an issue that I never received my parcel eventhough post tracking states it was delivered. I believe it was lost or delivered elsewhere. Once I contacted customer service they are refusing to open an investigation with courier, eventhough it is their responsibility as post office must receive their official enquiry, otherwise they wont investigate. Vinted customer service said they will not investigate because tracking states it was delivered. There is no other way to complaint. I lost item and lost money! absolutely horrible !!!!