Vinted UK Reviews 

All the times things go ok there's no issue but when there is an issue forget it! Customer service is non existing I even sent an email to the CEO completely ignored!
The problem, sold an item posted with Royal Mail.using QR code given by Vinted. Item never arrived so they refunded the sale with no consultation with me as the seller
It boils down that the QR code they supplied went somewhere different than the seller

So I loose Vinted don't want to lnow

The system all works very well generally.
Have an issue where notification came that parcel had arrived for pickup but it certainly hadn't. Ongoing process to get refund.
Selling has been very good and easy to do.

⭐ 1/5 – Absolutely appalling customer service

I genuinely cannot believe how poor Vinted’s customer service has been.

I purchased an item that never arrived, and I have now contacted Vinted on three separate occasions trying to get the issue resolved. Despite this, I have received no meaningful support, no proper investigation and no resolution.

The most unacceptable part is that Vinted has now changed the date I am allowed to make a claim twice. The information originally provided clearly indicated an earlier date based on 25 days, yet we are now approaching day 29 and I am apparently still expected to wait. Every time the date approaches, the information seems to change again.

What is the point of providing customers with a claim date if Vinted can simply move it when that date arrives?

Their online customer service is equally frustrating. The responses appear to be generic, scripted messages that simply repeat the same information rather than addressing the actual problem. I have contacted them repeatedly, explained that the item has not arrived and questioned why the claim date keeps changing, yet nobody seems willing to take ownership of the issue or properly investigate it.

For a company that holds customers’ money while transactions are completed, this standard of customer support is completely unacceptable. When a parcel goes missing, customers should not have to repeatedly chase support only to receive copied-and-pasted responses and continually changing deadlines.

At this point, I have no confidence whatsoever in Vinted’s customer service or complaints process. The issue itself is straightforward: I paid for an item, the item did not arrive, and I have asked Vinted for help. Instead of resolving it, I have been passed around, given inconsistent information and effectively told to keep waiting.

Three contacts with customer service, two changes to the claim date, nearly 29 days waiting, and still no resolution.

An extremely frustrating experience and easily some of the poorest online customer service I have experienced. Vinted seriously needs to review how it deals with missing parcels and how its support team communicates with customers when something goes wrong.

Been selling for a few years year with over 800+ 5 star reviews, I listed a pair of trainers with the original receipt, box and photos of all ways showing proof of authenticity. Vinted have now decided that I was selling fake. What more do you need to prove a genuine item.
A few months ago I purchased a pair of trainers on vinted but were fake as I took them to a store for proof but Vinted were not interested. Also why are so many listings on vinted not showing proof of authenticity allowed to be listed and sold. It’s to obvious that a lot of items and sellers are not genuine, vinted is flooded with them but vinted do nothing about it. Vinted is becoming untrustworthy. Never get issues with EBay, customer service is far better, it’s non existent with Vinted.

I love Vinted because it makes buying and selling so easy! ❤️ I’ve found some amazing bargains, cleared out things I no longer need and given them a new home. It’s simple, affordable and honestly a little bit addictive! 😂

Fake items, misleading representation and forcing customers to pay for returns even if the item is damaged. Will avoid.

Very good business experience and fun as well.

Sent an item but the courier couldn't find the address so I have been waiting for it's return. I'm told this can take up to 60 day. It's been 25 days so far and my item is still tracked to the same location. Hasn't moved in 25 days. It's ridiculous. The system is broken and all the rules favour the courier and they are cowboys. Customer service is also slow impersonal as they read from a script and unhelpful.

I’m doing a house clearance and was going to take everything to charity but I thought I’d give Vinted a go. Everything is easy the only thing I would say is people want everything for nothing but I’ve made quite a bit money that I wouldn’t have had so definitely worth giving it a go…I

Just started using Vinted to do a massive clear out and I’m really enjoying the experience . I find the platform very easy to navigate and have had no difficulties at all .

The Vinted fee is disproportionate and too high and should not be pay. I d add a 1% no more.

I have found it super easy and quick to use.

Unable to get a person to review my case with comman sense and compassion. As a person with hidden disabilities I used Vinted on a regular basis and am now unable to either due to AI bots or script lead reply’s.

Disgusting company it's like putting lipstick on a pig,it's still a pigno customer service.no help break UK selling laws,

I’ve been selling goods on Vinted for a few years now and had a few problems like buyers not collecting goods or saying they didn’t receive them (if u use Royal Mail) but most buyers are honest and just looking for a bargain.tip:only use parcel shop. Collection as they have to pick goods up and yr parcel will be returned to u if they don’t collect.lately however I have encountered a lot of problems with their site as follows:
1) not being able to gain access to my account for a few weeks
2) being banned for no reason
3) saying they frozen my account for breaching their rules (that was after I just reduced prices to sell them quicker lol)
4) the latest problem: sellers cannot track their goods goods sent or print labels (I have therefore put my account on holiday mode until they sort it out)
5)they have no proper customer service and u get a lot of computer generated replies which is very trusting when u are trying to sort an issue out.
5) be careful about buying designer goods like bags and purses( most are snides from turkey unless they r rock bottem prices and yr happy with a snide).sadly the site seems to have encountered a lot of problems as it was once a fantastic site.hopefully they can sort the issues out , ditch robot replies as it’s otherwise a great way to sell goods for a little extra cash

Do not buy from this app. I bought an expensive item and was never delivered. I numerously complained about this before time ran out and transaction automatically completes and they practically said they can’t do anything. I waited a month for the product and they gave my money to the seller saying nothing can be done. I had to get my bank involved which they confirmed this is a scam.

Vinted cancelled the item saying the seller hadn’t sent it. The item arrived, I received a refund. I contacted the seller to return the refund. She sent insulting messages calling me a scammer and left a bad review. Vinted have no customer service, just AI. So now I have a 1 star review and I haven’t done anything wrong.

They use a delivery company that isn’t good, another order I received broken. I sent photos, they wanted more photos, I gave up.

One order was OK but 1/3 orders going smoothly is not good.

EBay is so much better.

absolutely filled with scammers and the vinted customer service is absolutely useless.