Vintage Football Shop 

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Rated 1 out of 5 stars

Ordered a shirt- cancelled within 30 minutes which is within their strict 24hour cancellations window Sadly they can’t even follow their policy as they Have not adhered to it and tried to i... See more

Company replied

Rated 1 out of 5 stars

I definitely do not recommend ordering t-shirts from them. It is a poor quality Chinese product, with delivery of several weeks, extremely high prices, with a crappy customer service, no refund policy... See more

Company replied

Rated 1 out of 5 stars

Waiting over a month. The tracker number leads to a tracking app that requires a subscription (and im not wild about downloading an unknown tracking app anyway). Customer Service are non-existent.... See more

Company replied

Rated 5 out of 5 stars

Thought the product was great quality. Better than expected to be honest, appears very genuine and of course the quality of stitching and badges are top notch. Very pleased! Took about 20 days from... See more

Company replied

Company details

  1. Sportswear Store

Written by the company

For all inquiries please email info@vintagefootball.shop - Customer Support is available between 09:00 – 17:00 NZT Monday-Friday. We aim to respond within 48 hours with the exception of weekends and public holidays.


Contact info

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All reviews

(101)

35 reviews in the last 12 months

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Rated 4 out of 5 stars

Good quality long delivery times

I ordered a retro top it was great quality and fitted very nicely however it took a long time to deliver so it may take a long time to come but it’s good quality shirts

5 August 2023
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

Hi John,

Thank you for taking the time to leave a review on your purchase.

Vintage Football Shop

Rated 1 out of 5 stars

No print

Webside stayed that we leave a lite in the order if number and name isnt there, i left a note but they never printed number or name on the back of the order and it took a month for the delivery to arrive

18 July 2023
Unprompted review
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Reply from Vintage Football Shop

Hi Robert,

Thank you for your feedback

Please contact our customer service team for assistance at info@vintagefootball.shop and we will be sure to replace the incorrect shirt

Vintage Football Shop

Rated 1 out of 5 stars

Customs problems and no customer service.

Ordered 3 jerseys as wedding presents for my groomsmen. Used the tracking number and saw they had arrived in my country. That same day they were sent back to the sender because they had filled in customs forms incorrectly. No response from 2 emails to the email address given on the website. I feel I've been scammed.

Edit: I have not been scammed, it was a customs problem and the company has refunded my money. Customs maintains that this company did not fill out their paperwork properly so my review score remains.

28 June 2023
Unprompted review
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Reply from Vintage Football Shop

Hi Jesse,

This issue was resolved via full refund of your order after you chose not to pay the additional customs duty applied by customs.

Vintage Football Shop

Rated 1 out of 5 stars

SCAM

SCAM
Do Not buy from this site

Edit 25/02/24
Adding the order number below as they are trying to remove my review unless I provide more details.

Don’t buy this site, it’s a scam. Go to a reputable seller, you might pay more, but atleast you’ll get your product.

Order #33471

Edit 26/02/24

I got the refund because I flagged the transaction with my bank as fraudulent activity.

The other low ratings on Trustpilot corroborate this has happened to a lot of other people. It’s a scam.

@vintagefootballshop you’ve got a 2 star rating on here for a reason & it’s not because you’re offering an exemplary service. All the complaints on here are the same, the only reason I’m following through with the review is because I don’t want others to be conned.

8 May 2023
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

Hi Tom

Appreciate you providing further details as the first name you provided below did not match our order history database.

Our records show that the shirt you ordered was slightly delayed due to stock issues. We notified you of this at the earliest possible opportunity. You replied to let us know that you had ordered a shirt from a different site, and requested a refund, which we promptly provided the same day (noting that we were not obligated to provide that refund).

We appreciate that it has now been over 7 months since you ordered a shirt with us, and you may have forgotten the details, however our records clearly show that you were issued a refund the same day you requested one.

We are sorry that your experience was less than satisfactory, however it is incorrect, and defamatory to call our business a scam.

We note that most 'scams' would not provide customers with a full refund.

Again, we appreciate your feedback and were happy to provide you with the refund requested.

Have a great day.

Vintage Football Shop

Edit 26/02/24

This new story is a complete fabrication, as stated above a refund was actioned voluntarily on the basis that the customer had purchased another shirt elsewhere - for all interested the email chain has been exported and uploaded which can be seen here: https://ibb.co/sQK5Tbq

In this case the customer is not always right... (hes actually lying)

Vintage Football Shop

Rated 3 out of 5 stars

Good, but could be better

EDIT: 17 May 2023.

I said I would change my review if issues were fixed. I finally received the shirt and I like it. The rating is mostly due to the customer service which is non existent. Never received an response to any of my emails and the phone number does not work.

30 March 2023
Unprompted review
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Reply from Vintage Football Shop

Hi Ahmed,

Thank you for your feedback.

Im glad we could resolve any issues you had with your order.

Rated 4 out of 5 stars

Celtic Football Club 🍀

I would have gave a 5* but there was a a little mess up with the order which was annoying having to chase them up and not hearing back. But overall I got them my two tops in the end. Although it took a around 6-7 weeks, I have to be honest and say the tops are class I’m so happy with them. I’m for sure going to get more I will just prepare myself for the wait a little more next time. x2 Celtic Tops 🍀

21 March 2023
Unprompted review
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Reply from Vintage Football Shop

Hi Kevin,

Thank you for taking the time to leave a review on your purchase. We will be sure to take your feedback into consideration

Vintage Football Shop

Rated 1 out of 5 stars

fake shirts

this site sell chinese illegal fake shirt in dropshipping

24 March 2023
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

This account seems to be a serial one-star reviewer and does not represent a genuine customer experience with Vintage Football Shop

Rated 4 out of 5 stars

The website is good enough

The website is good, for its price it’s worth it. You have to expect a wait for your jersey to come, especially since shipping is free. Quality is what you would expect if not better. Just takes about a month. They respond fast to email if you need updates with shipping and very much willing to help. Overall I recommend if you want a jersey for a cheap price, just know you have to wait.

16 March 2023
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

Thank you for your feedback Brammer

Warm regards,

Vintage Football Shop

Rated 1 out of 5 stars

I would give a minus score if I could

I would give a minus score if I could! do yourself I big favour and just don’t bother , absolute shocking company, zero customer service and nothing delivered after 3 weeks these are guys are scammers and I have reported them to my card provider

27 February 2023
Unprompted review
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Reply from Vintage Football Shop

Our last correspondence with Keith:

"Hi
My order had not arrived by the time I left the U.K. for vacation on Tuesday
Royal Mail have now returned my oder to they sorting office and will hold it for 7 days before returning to yourselves ,
I will not be back in the U.K. within the next 7 days to collect the package !"

We are not responsible for the collection of mail by our customers or able to read their minds regarding trips they have coming up that mean they cannot collect their packages...

Rated 4 out of 5 stars

Quality shirts

Ok there is some silence on their behalve about the shipping But it came over in a couple of weeks, good quality shirts. €45 isn't much, but beware in europe for the customes-costs.

27 December 2022
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

Thank you for your feedback Johan

Vintage Football Shop

Rated 3 out of 5 stars

ok but sketchy

Just recieved my jersey and it's a decent/good product. Definitely worth €45 but i had to pay an additional 27 to get it past border control which make's it rather pricey. They tell you so on their website but you have to look for it or you won't see it.
I'm just glad i didn't get totally ripped of.

23 January 2023
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

Hi Seppe,

Unfortunately customs duties are enforced arbitrarily between countries and it is impossible for us to completely guarantee that there will be no customs duties applied on every order, other than to say in 99% of all orders there is no customs duties or fees applicable.

Regretably in your case you were of the unlucky 1%. Unfortunately there is nothing we can do in this instance.

Warm regards,

Vintage Football Shop

Rated 5 out of 5 stars

Just received my jersey

Just received my jersey - nice, easy process. Christian was helpful with sizing.

8 January 2023
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

Hi Vita,

Thank you for taking the time to leave your feedback

Vintage Football Shop

Rated 3 out of 5 stars

Awaiting refund

Shirt returned. Awaiting refund.

13 December 2022
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

Hi Catriona,

Your order was refunded in full after your order did not arrive in time for Christmas.

This was a very busy time of year and we had been facing some unavoidable delays

Vintage Football Shop

Rated 1 out of 5 stars

SCAM WEBSITE!!

SCAM WEBSITE!!! Ordered over a week ago contacted several times and no response, no tracking no nothing these guys are a scam do not trust. The phone number doesnt work the email has no response sad as i bought 3 jerseys and now i'm out of money thanks alot further action will be taken.

23 November 2022
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

Order #30675 for Jakob Heppell was sent out 2022/12/10 20:25:24 via EMS Express to Christchurch New Zealand with tracking number EB778603303CN and marked as
Delivered by NZPost:

12:30pm, 05 January 2023, Christchurch

Your item has been successfully delivered and was signed for by "N Sinclair"



Rated 1 out of 5 stars

Wish I hadn't bothered...

Look, the website was easy to use and easy to order on. Goods arrived quickly enough etc. but at the end of the day it all comes down to the quality of the product. I purchased two Arsenal retro 7 replica kits...wish I hadn't bothered, would have been easier to have just flushed my money away. One was the Bruised Banana replica, it's not even the right colours!! If you know the kit it should be Yellow & Blue, what arrived is Yellow & Green !!. The other kits is of such poor quality that I honestly wouldn't wear it around any other Arsenal fans...so I am afraid I can only say, save your money or shop somewhere else.

14 November 2022
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

Hi David,

This issue should have been raised with our customer service team available at info@vintagefootball.shop where a return could have been arranged within our standard 30 day return period.

Vintage Football Shop

Rated 5 out of 5 stars

Great shopping experience

Read a couple negative reviews about these guys but just wanted to say I am really happy with how my order turned out. I bought three shirts all with custom player names and when I put in the wrong address their customer service guy fixed it before it was sent out. In total the order arrived in 10 days and was spot on.

17 November 2022
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

Hi George,

Thank you for your feedback

Vintage Football Shop

Rated 1 out of 5 stars

DO NOT BUY FROM HERE

When I bought the shirt, I knew I was buying a replica, remake of the original. But, I didn’t realise I was buying a bad knock off. The site is misleading, and the product is poor. The sizing guide is completely wrong - I usually wear a medium, their site measures me as a large. Bought a large, and it is still skin tight. I contemplated for a long time before purchasing, reading reviews, and decided to take a punt. Big mistake. Save your money, don’t bother.

11 July 2022
Unprompted review
Vintage Football Shop logo

Reply from Vintage Football Shop

This review is disingenuous. Customer was aggrieved that his order was not able to be exchanged for a different size in accordance with our standard terms. We have a size chart and reccommend that all customers choose one size up to ensure a good fit.

Vintage Football Shop

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