VINO.COM Reviews 14,193

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I have purchased wine from many online stores but this company is by far the best. It is now some time I have been using them and have never been disappointed. I had occasion to inform them of a cor... See more

Rated 5 out of 5 stars

Drank a great wine in a NY restaurant on a Friday evening, ordered some the following morning for delivery to home in England - delivered with care by the following Thursday. This is one of many purch... See more

Company replied

Rated 5 out of 5 stars

Wow, ordered Italian wine (located in Italy) on 24th Jan, delivered to our door 29th January. They used Fedex so you can see it on its journey. No taxes or additional fees to be paid. Result = wi... See more

Company replied

Rated 5 out of 5 stars

I have used vino.com for a while now I feel I am a loyal customer I only drink champagne the choice they have is excellent and I do not feel ripped off with the pricing the delivery is spot on when y... See more

Company replied

Company details

  1. Alcohol Store
  2. Online Marketplace
  3. Wine Store

About VINO.COM

Written by the company

- English version follows Italian text -

Vino.com, migliore enoteca online d'Italia 2021-2025, è stata fondata nel 2014 in Toscana. Vanta un catalogo con più di 8000 etichette di vini rossi, bianchi, rosé, Champagne, Spumanti e distillati delle aziende più importanti e di tante realtà emergenti.
Su Vino.com, potrai selezionare i tuoi vini preferiti in modo rapido e intuitivo, acquistare in tutta sicurezza e ricevere comodamente a casa o ovunque ti trovi, le bollicine ideali per un after-work, i bianchi perfetti per un aperitivo, i rossi importanti per una cena speciale e gli Champagne e le bollicine più trendy da stappare con gli amici.
Oltre all'Italia, Vino.com spedisce in Austria, Belgio, Danimarca, Finlandia, Francia, Germania, Monaco, Paesi Bassi, Regno Unito, Spagna, Svezia e Svizzera.

- English version -

Vino.com, recognised as Italy's Best Online Wine Shop from 2021 to 2025, was founded in 2014 in Tuscany. It boasts a catalogue featuring over 8,000 labels, including red, white, rosé and sparkling wines, Champagne and spirits from renowned producers and emerging wineries.
On Vino.com, you can quickly and intuitively select your favorite wines, purchase them securely, and have them delivered right to your doorstep or wherever you are. Discover the perfect sparkling wines for an after-work gathering, crisp whites for an aperitif, bold reds for a special dinner, and the trendiest Champagnes and bubbles to pop open with friends.
In addition to Italy, Vino.com ships to Austria, Belgium, Denmark, Finland, France, Germany, Monaco, the Netherlands, Sweden, Spain, Switzerland, and the UK.

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Rated 5 out of 5 stars

A+ wine site

always a surprise to see how big the range is on the site. lots of choice, excellent prices and fast shipping in a bottle safe box. always satisfied with the order.

18 February 2026
VINO.COM logo

Reply from VINO.COM

Dear Peter,

thank you very much for your wonderful review. We are delighted to read that you are always satisfied with your orders and that you appreciate the wide range available on VINO.COM.

We work closely and directly with producers, offering a carefully curated selection of wines and spirits, competitive prices and fast shipping in secure, bottle safe packaging. When you choose Italian wines on VINO.COM, you purchase directly from Italy through a short supply chain, ensuring quality and optimal storage conditions.

We look forward to welcoming you back soon for your next discovery.

Kind regards,
Martina

Rated 5 out of 5 stars

Good wines

Good wines
Delivery in time

8 February 2026
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Reply from VINO.COM

Dear Marieke,
thank you for your kind feedback. We are delighted to know that you enjoyed the quality of the wines and that your delivery arrived on time. At VINO.COM, we work carefully to combine a well-selected range with reliable service.
We look forward to welcoming you again on VINO.COM to discover new labels.

Sara

Rated 5 out of 5 stars
VINO.COM logo

Reply from VINO.COM

Dear Philip,
thank you for your feedback. We are pleased to know that you appreciated both the service and the delivery provided by VINO.COM. Reliability and efficiency are key priorities for our team.
We look forward to welcoming you again on VINO.COM to discover new labels.

Martina

Rated 5 out of 5 stars

Efficient service with prompt delivery…

Efficient service with prompt delivery and very competitive pricing. Thank-you. I trust that our business relationship will continue.

7 February 2026
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Reply from VINO.COM

Dear Lynda,
thank you very much for your kind message. We are delighted to know that you appreciate the efficiency of our service, the prompt delivery and the competitive pricing at VINO.COM. Your trust truly matters to us, and we look forward to continuing our relationship with the same level of care and reliability.
We hope to welcome you again soon on VINO.COM to discover new labels.

Eleonora

Rated 5 out of 5 stars

Super Wine Store!

Nice selection of wines and very nice customer service and quick delivery!

5 February 2026
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Reply from VINO.COM

Dear Christine,
thank you very much for your lovely feedback! We are delighted to hear that you enjoyed our wine selection, our customer service and the quick delivery.
Your satisfaction truly means a lot to us, and we look forward to welcoming you back soon on VINO.COM for your next order.
Kind regards,
Eleonora

Rated 5 out of 5 stars

Excellent customer service upon…

Excellent customer service upon ordering, delivery and problem resolution.

3 February 2026
Unprompted review
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Reply from VINO.COM

Dear Lisa,
thank you very much for your kind words. We are delighted to hear that our customer service supported you effectively from ordering through delivery and problem resolution.
Taking care of our Customers at every step is a priority for VINO.COM, and your feedback truly means a lot to us.
We look forward to welcoming you back soon.
Eleonora

Rated 5 out of 5 stars

Amazing Parusso Barolo ordered here

Amazing Parusso Barolo ordered here. Very happy with the price and delivery

30 January 2026
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Reply from VINO.COM

Hi Marina,
in my opinion, the Barolo DOCG PerArmando 2021 from Parusso is one of those wines that truly shows what Nebbiolo is capable of. I think this vintage stands out for its vibrant red fruit, a touch of liquorice, and those elegant, polished tannins that Parusso does so well: bold yet refined.

Pair it with something rich (personally, I’d go for aged cheese or a slow-cooked meat dish) and you’ve got yourself a perfect evening. Great to hear you enjoyed the price and delivery too; always a pleasure to bring great bottles straight to your door!
Looking forward to your next discovery with us,
Christian

Rated 5 out of 5 stars

Wow, great wine / great delivery

Wow, ordered Italian wine (located in Italy) on 24th Jan, delivered to our door 29th January. They used Fedex so you can see it on its journey.

No taxes or additional fees to be paid. Result = wine at around £5 cheaper per bottle than in UK retailers.

Will definitely use again.

29 January 2026
Unprompted review
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Reply from VINO.COM

Hello and wow, thank you for such a fantastic review!
We’re thrilled to hear that the delivery was smooth, the wine spot-on, and the price even better than UK retailers.
We’ll keep up the speed, the quality and the no-surprises pricing and look forward to sending more Italian wines your way soon.
Cheers from VINO.COM!
Sara

Rated 5 out of 5 stars

Great wine selection and fast delivery

Great wine selection and fast delivery, also Vino has a lot of offers that are good to check out

24 January 2026
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Reply from VINO.COM

Hello Christian,
you’ve spotted exactly what we aim for: a top-tier wine selection, swift delivery and irresistible offers!
Thanks for sharing your experience, we’ll be glad to welcome you back on VINO.COM anytime for more discoveries and great deals.
Sara

Rated 5 out of 5 stars

User friendly website

User friendly website
Package arrived safe
Quick service

22 January 2026
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Reply from VINO.COM

Hello Hellen,
thank you very much for your kind review! We’re delighted to hear that you found our website easy to use, that your package arrived safely and that the overall service was quick.
We look forward to welcoming you back to VINO.COM for your next wine discovery!

Warm regards,
Eleonora

Rated 5 out of 5 stars

Great service and lowest price from Vino.com.

I was suspicious when I compared Vino.com prices with at least 4 other sellers and found them to be at least 10% lower, but once I ordered, everything went so smoothly. I received the wine 2 days before the promised date, so 5 stars definitely deserved!

18 January 2026
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Reply from VINO.COM

Hi Roger,
thank you so much for your fantastic review! We’re thrilled that you gave us a chance and that everything went even better than expected, especially with such a fast delivery!
We work every day to keep our prices sharp and our service reliable, so your words mean a lot.
Looking forward to your next visit on VINO.COM!

Cheers,
Sara

Rated 5 out of 5 stars

Competitive pricing, great selection, perfect delivery

Competitive pricing, great selection, perfect delivery.
Pleasantly surprised after several bad experiences with other major online wine-stores.
Order placed late November, contrary to said others
1) no excuses about delays in shipping due to Black Friday
2) delivered on the exact day promised
3) perfect communication about one item being out-of-stock, which they promised to ship ASAP but arrived together with the other wines nonetheless.
From now on, Vino.com is my go-to for wines. Great selection of wines, by the way, and a smaller, but satisfying selection of spirits.

18 December 2025
Unprompted review
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Reply from VINO.COM

Hi Christophe,
what a brilliant review, thank you! We’re truly happy that your experience with VINO.COM stood out after other online wine disappointments.
It’s great to hear our pricing, selection and delivery timing lived up to expectations (even in Black Friday madness!) and that communication was clear throughout.
We’re honoured to become your go-to for wines and we promise to keep expanding both our wine and spirits catalogue to surprise you again.

Cheers from the whole team,
Sara

Rated 5 out of 5 stars

Wonderful web site

Wonderful web site, stocked with high quality great tasting wines from all over Europe. Simple to search and access quality tasting notes. Always a simple purchase.

12 January 2026
Unprompted review
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Reply from VINO.COM

Hi Keith,
thank you for such a generous and detailed review! We're thrilled to know you enjoy our selection of European wines and find the website easy to navigate.
We put a lot of care into our tasting notes to help you choose with confidence, and we're glad to hear that each purchase feels effortless.
Looking forward to your next visit on VINO.COM, there's always more to explore!

All the best,
Giulia

Rated 5 out of 5 stars

Quality wines

Quality wines, promptly shipped.

11 January 2026
VINO.COM logo

Reply from VINO.COM

Dear Customer,
thank you for your kind words! We're delighted to hear you enjoyed the quality of our wines and the speed of our delivery.
We look forward to seeing you again soon on VINO.COM, there's always a new label waiting to be discovered.

Warm regards,
Eleonora

Rated 5 out of 5 stars

Easy site to use and a delivery service…

Easy site to use and a delivery service of the highest order . Customer service always ready to help and extremely friendly and efficient

11 January 2026
VINO.COM logo

Reply from VINO.COM

Hello,
thank you so much for this wonderful feedback! We're truly glad to know you found our website easy to navigate, appreciated the quality of our delivery service, and felt supported by our customer care team.
We hope to welcome you back soon on VINO.COM, your next discovery is just a few clicks away!

Warm regards,
Martina

Rated 5 out of 5 stars

Best prices

Best prices, fastest and secure delivery!!!

10 January 2026
VINO.COM logo

Reply from VINO.COM

Hi Daniela,
thank you so much for your enthusiastic feedback! We’re thrilled to hear you enjoyed the best prices and our fast, secure delivery.
Looking forward to welcoming you back on VINO.COM for more exciting discoveries – your next favourite bottle might be just a click away!

Cheers,
Sara

Rated 5 out of 5 stars

Great service

Great service. Informed me when new stock was available and my order arrived 3 days earlier than expected but I was kept up-to-date about this. Excellent service. Thank you.

30 December 2025
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Reply from VINO.COM

Hi Emma,
thank you so much for your lovely feedback!
We’re really glad you felt well informed about the stock update and that your order arrived three days earlier than expected; it’s always great when things exceed expectations. At VINO.COM we aim to keep our Customers updated every step of the way, especially when schedules change.
Your kind words about our service truly mean a lot to us.
Thanks again, and we look forward to helping you discover more great wines soon 🍷

Warm regards
Eleonora

Rated 5 out of 5 stars

Good price and prompt delivery

Good price and prompt delivery

31 December 2025
VINO.COM logo

Reply from VINO.COM

Hi,
thank you for your kind feedback!
We’re glad you found both the price and the delivery up to your expectations.
Looking forward to seeing you again on VINO.COM for your next wine discovery 🍷

Best regards
Giulia

Rated 5 out of 5 stars

fast and reliable

24 December 2025
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Reply from VINO.COM

Hi Andrada,
thank you for your kind words!
At VINO.COM, being fast and reliable is exactly what we strive for in every order.
We look forward to serving you again soon!

Warm regards,
Martina

Rated 1 out of 5 stars

Strongly not recommended.

Terrible experience.

I placed an order for wine for Christmas dinner, trusting their ability to ship within 24 hours and deliver in 48-72 hours (they even had a banner on the site guaranteeing deliveries before Christmas).
Result: the order shipped late and the estimated delivery is (so maybe) December 29.
They don’t respond to support requests.
I’ve already initiated a chargeback through my bank.

Strongly not recommended.

22 December 2025
Unprompted review
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Reply from VINO.COM

Dear Alessandro,
we are truly sorry that your experience did not meet your expectations. Your order was shipped on December 19 with guaranteed delivery in Spain by December 23. Unfortunately, due to heavy congestion in the courier network, the delivery was initially postponed to December 29.
Upon your notification, our support team immediately intervened and successfully coordinated the delivery for December 24 – still in time for Christmas dinner, though one day later than planned.
We regret that the initial delay caused frustration and thank you for ultimately accepting the delivery.

Sincerely,
Andrea

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