I have purchased wine from many online stores but this company is by far the best. It is now some time I have been using them and have never been disappointed. I had occasion to inform them of a cor... See more
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Drank a great wine in a NY restaurant on a Friday evening, ordered some the following morning for delivery to home in England - delivered with care by the following Thursday. This is one of many purch... See more
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Wow, ordered Italian wine (located in Italy) on 24th Jan, delivered to our door 29th January. They used Fedex so you can see it on its journey. No taxes or additional fees to be paid. Result = wi... See more
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I have used vino.com for a while now I feel I am a loyal customer I only drink champagne the choice they have is excellent and I do not feel ripped off with the pricing the delivery is spot on when y... See more
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Company details
About VINO.COM
Written by the company
Vino.com, migliore enoteca online d'Italia 2021-2025, è stata fondata nel 2014 in Toscana. Vanta un catalogo con più di 8000 etichette di vini rossi, bianchi, rosé, Champagne, Spumanti e distillati delle aziende più importanti e di tante realtà emergenti.
Su Vino.com, potrai selezionare i tuoi vini preferiti in modo rapido e intuitivo, acquistare in tutta sicurezza e ricevere comodamente a casa o ovunque ti trovi, le bollicine ideali per un after-work, i bianchi perfetti per un aperitivo, i rossi importanti per una cena speciale e gli Champagne e le bollicine più trendy da stappare con gli amici.
Oltre all'Italia, Vino.com spedisce in Austria, Belgio, Danimarca, Finlandia, Francia, Germania, Monaco, Paesi Bassi, Regno Unito, Spagna, Svezia e Svizzera.
- English version -
Vino.com, recognised as Italy's Best Online Wine Shop from 2021 to 2025, was founded in 2014 in Tuscany. It boasts a catalogue featuring over 8,000 labels, including red, white, rosé and sparkling wines, Champagne and spirits from renowned producers and emerging wineries.
On Vino.com, you can quickly and intuitively select your favorite wines, purchase them securely, and have them delivered right to your doorstep or wherever you are. Discover the perfect sparkling wines for an after-work gathering, crisp whites for an aperitif, bold reds for a special dinner, and the trendiest Champagnes and bubbles to pop open with friends.
In addition to Italy, Vino.com ships to Austria, Belgium, Denmark, Finland, France, Germany, Monaco, the Netherlands, Sweden, Spain, Switzerland, and the UK.
Contact info
Via del Tiratoio 1, 50124, Firenze, Italy
- support@vino.com
- vino.com
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A+ wine site
always a surprise to see how big the range is on the site. lots of choice, excellent prices and fast shipping in a bottle safe box. always satisfied with the order.

Reply from VINO.COM
Efficient service with prompt delivery…
Efficient service with prompt delivery and very competitive pricing. Thank-you. I trust that our business relationship will continue.

Reply from VINO.COM
Super Wine Store!
Nice selection of wines and very nice customer service and quick delivery!

Reply from VINO.COM
Excellent customer service upon…
Excellent customer service upon ordering, delivery and problem resolution.

Reply from VINO.COM
Amazing Parusso Barolo ordered here
Amazing Parusso Barolo ordered here. Very happy with the price and delivery

Reply from VINO.COM
Wow, great wine / great delivery
Wow, ordered Italian wine (located in Italy) on 24th Jan, delivered to our door 29th January. They used Fedex so you can see it on its journey.
No taxes or additional fees to be paid. Result = wine at around £5 cheaper per bottle than in UK retailers.
Will definitely use again.

Reply from VINO.COM
Great wine selection and fast delivery
Great wine selection and fast delivery, also Vino has a lot of offers that are good to check out

Reply from VINO.COM

Reply from VINO.COM
Great service and lowest price from Vino.com.
I was suspicious when I compared Vino.com prices with at least 4 other sellers and found them to be at least 10% lower, but once I ordered, everything went so smoothly. I received the wine 2 days before the promised date, so 5 stars definitely deserved!

Reply from VINO.COM
Competitive pricing, great selection, perfect delivery
Competitive pricing, great selection, perfect delivery.
Pleasantly surprised after several bad experiences with other major online wine-stores.
Order placed late November, contrary to said others
1) no excuses about delays in shipping due to Black Friday
2) delivered on the exact day promised
3) perfect communication about one item being out-of-stock, which they promised to ship ASAP but arrived together with the other wines nonetheless.
From now on, Vino.com is my go-to for wines. Great selection of wines, by the way, and a smaller, but satisfying selection of spirits.

Reply from VINO.COM
Wonderful web site
Wonderful web site, stocked with high quality great tasting wines from all over Europe. Simple to search and access quality tasting notes. Always a simple purchase.

Reply from VINO.COM
Easy site to use and a delivery service…
Easy site to use and a delivery service of the highest order . Customer service always ready to help and extremely friendly and efficient

Reply from VINO.COM
Great service
Great service. Informed me when new stock was available and my order arrived 3 days earlier than expected but I was kept up-to-date about this. Excellent service. Thank you.

Reply from VINO.COM
Strongly not recommended.
Terrible experience.
I placed an order for wine for Christmas dinner, trusting their ability to ship within 24 hours and deliver in 48-72 hours (they even had a banner on the site guaranteeing deliveries before Christmas).
Result: the order shipped late and the estimated delivery is (so maybe) December 29.
They don’t respond to support requests.
I’ve already initiated a chargeback through my bank.
Strongly not recommended.

Reply from VINO.COM
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