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Vines of Guildford MINI Reviews 

15
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TrustScore 4.5 out of 5

4.4

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4.4

Excellent

TrustScore 4.5 out of 5

15 reviews

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4.4

All reviews

(15)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

I was efficiently dealt with by Steph…

I was efficiently dealt with by Steph on arrival, during the day and on collection. The recall work was carried out quicker than anticipated and the car was returned after a complimentary clean.

21 October 2026
Unprompted review
Vines of Guildford MINI logo

Reply from Vines of Guildford MINI

Hi Andrew,

Thank you for your lovely review! We're delighted Steph looked after you so well throughout your visit and that the recall work was completed ahead of schedule.

It's great to hear you appreciated the complimentary car clean too! We'll be sure to pass your kind words on to Steph.

We look forward to seeing you again!

The Vines of Guildford MINI Team

Rated 5 out of 5 stars

Quick

Quick, polite and accurate advice

20 October 2026
Unprompted review
Vines of Guildford MINI logo

Reply from Vines of Guildford MINI

Hi Chris,

Thank you for your great feedback! We're really pleased our team provided you with quick, friendly and helpful advice.

We appreciate you taking the time to leave us a review and hope to see you again soon!

The Vines of Guildford MINI Team

Rated 5 out of 5 stars

All very easy

All very easy - no waiting about.
Informed of outcome & called as soon as ready

20 October 2026
Unprompted review
Vines of Guildford MINI logo

Reply from Vines of Guildford MINI

Hi Susan,

Thank you for your lovely review! We're delighted everything was straightforward and hassle-free, with no unnecessary waiting around.

It's great to hear the team kept you updated and let you know as soon as your MINI was ready.

We look forward to welcoming you back!

The Vines of Guildford MINI Team

Rated 4 out of 5 stars

No problem with the service but we were…

No problem with the service but we were promised a complimentary wash which was not carried out.

9 October 2026
Unprompted review
Vines of Guildford MINI logo

Reply from Vines of Guildford MINI

Hi David,

Thank you for taking the time to share your feedback. We're pleased you were happy with the service you received, but we're sorry the complimentary car wash wasn't carried out as promised.

We understand it's disappointing when something you've been told to expect doesn't happen, and we'll share your comments with the team to help avoid this happening again.

We hope to welcome you back soon!

The Vines of Guildford MINI Team

Rated 4 out of 5 stars

It was very good in all but 2 respects

It was very good in all but 2 respects. I am not complaining. The installation of the dashcam took considerably longer than was expected (while I waited). It couldn't be helped. And - not a criticism of the dealership - I am left not knowing very much at all about how it functions and/or how I should learn about using it. This is a product information issue. The online manual - if I have accessed it - appears very scanty and inadequate. Am I missing something?

7 October 2026
Unprompted review
Vines of Guildford MINI logo

Reply from Vines of Guildford MINI

Hi Martin,

Thank you for your detailed feedback! We're pleased your overall experience was positive, although we're sorry the dashcam installation took longer than expected.

We also completely understand your frustration around the lack of clear instructions on how to use it. We'd be more than happy to help you get familiar with the dashcam and answer any questions you may have.

Please feel free to get in touch with our team, and we'll do our best to point you in the right direction.

Thank you again for your understanding!

The Vines of Guildford MINI Team

Rated 5 out of 5 stars

Brought my car in for MOT with

Brought my car in for MOT with . STEPH was fantastic—super clear about what needed doing, and had the car ready right on time, great communication. Highly recommend

5 October 2026
Unprompted review
Vines of Guildford MINI logo

Reply from Vines of Guildford MINI

Hi Alex,

Thank you for your fantastic review! We're delighted Steph made your MOT visit such a positive experience and kept everything clear and straightforward.

It's great to hear your MINI was ready on time too! We'll be sure to pass your lovely comments on to Steph.

We really appreciate your recommendation and look forward to seeing you again!

The Vines of Guildford MINI Team

Rated 5 out of 5 stars

I was very impressed with the service I…

I was very impressed with the service I
received at Vines. I originally went to the main building and a member of staff accompanied me to the Mini building. The lady on duty there was very kind and made me a coffee whilst the paperwork was done. My hire car arrived and I was given excellent instructions on the car. I was called when the car was ready to pick up. Very impressed with professionalism and helpfulness of all members of staff I had contact with and even had additional work done to that originally booked.

30 September 2026
Unprompted review
Vines of Guildford MINI logo

Reply from Vines of Guildford MINI

Hi Marilyn,

Thank you for such a lovely review! We're delighted to hear that everyone you met made you feel so welcome and well looked after.

From helping you find the MINI showroom to getting you settled with a coffee and explaining your courtesy car, it's great to know the team made the whole experience so straightforward.

We'll be sure to share your kind words with everyone involved. We look forward to welcoming you back!

The Vines of Guildford MINI Team

Rated 5 out of 5 stars

After having the same job done a year…

After having the same job done a year ago by a different garage. . Stephanie. Went above and beyond to help get this fixed and the technicians have hopefully done a great job.

30 September 2026
Unprompted review
Vines of Guildford MINI logo

Reply from Vines of Guildford MINI

Hi Rob,

Thank you for your lovely feedback! We're really pleased Stephanie went above and beyond to help resolve the issue with your MINI, particularly after your previous experience elsewhere.

We'll be sure to pass your kind words on to Stephanie and our technicians. Hopefully everything is now running just as it should!

We look forward to seeing you again.

The Vines of Guildford MINI Team

Rated 5 out of 5 stars

Had my MINI in for a recall fix and the…

Had my MINI in for a recall fix and the service was great. The team were friendly, quick, and kept me updated. Everything was done smoothly.

24 September 2026
Unprompted review
Vines of Guildford MINI logo

Reply from Vines of Guildford MINI

Hi,

Thank you for your fantastic review! We're delighted your recall visit went smoothly and that our team kept you informed throughout.

It's great to hear you found everyone friendly and efficient. We really appreciate your feedback and look forward to welcoming you back!

The Vines of Guildford MINI Team

Rated 5 out of 5 stars

Excellent

Excellent, as usual!

24 September 2026
Unprompted review
Vines of Guildford MINI logo

Reply from Vines of Guildford MINI

Hi Alison,

Thank you for your lovely review and continued support! It's always great to hear from our returning customers, and we're delighted the team continues to deliver the excellent service you've come to expect.

We look forward to seeing you again soon!

The Vines of Guildford MINI Team

Rated 5 out of 5 stars

Service and MOT

During my service and MOT it was identified that an engine mount required replacement, due to damages.

The part was not in stock at Vines, yet they managed to acquire the part and have me back on the road my 10:30am the following morning.

Steph on the service desk was transparent throughout the process and kept me informed with regular updates, making what was otherwise a stressful situation simple.

21 September 2026
Unprompted review

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