What I ordered is what I got! Quality products that make me feel like I spent good money for a good product. I have always had good expereiences with vincustom and do not trust anyone else to provide... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered XL shirts, didn't know what the material was and they were too big---everything else was great, No worries because I Liked both shirts so well I paid a local seamstress take them in for me.... See more
Company replied
First, I saw the advertisement on Instagram and decided to order one because as a Navy Veteran, “I am not most women.” And that’s what the shirt said. I was beyond impressed with the finished product.... See more
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The ordering process was easy. (even customizing my hat & shirts). The price was fabulous. The quality of the product is outstanding. Delivery was ahead of the projected date they gave me. Zero compla... See more
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Company details
Written by the company
At VinCustom, we don’t just create products — we craft personalized legacy items that honor your service and help you relive the freedom that service helped protect. 🪖 We serve those who served. Whether you’re a veteran, an active-duty member, or a military family, we know that every name, unit, and year holds a powerful story. You deserve more than just generic gear — you deserve something made just for you. 🎖 From the shirt you wear, the hat you tip, the tumbler you sip from, to the clock on your wall, the phone case in your hand, and the print that decorates your living room… …every product at VinCustom is a tribute to your journey. …a story told through design — personalized with your name, branch, unit, or mission. …a keepsake you can wear, use, gift, or display — carrying meaning only you truly understand. We don’t mass-produce military-themed merch. We craft legacy — into what you wear, use, and live with. 🗽 Why do we do this? Because freedom isn’t free — and those who protect it deserve to be remembered every day. We believe: A hat can carry pride. A tumbler can whisper “I was there.” A phone case can reflect your identity. A clock can mark moments worth honoring. A jacket can bring back memories you thought were long gone. And a home gift can turn any space into a shrine of service. 💥 We’re not just another POD brand. Unlike generic print shops or mass gift stores, VinCustom focuses exclusively on the military community. Every item is designed with care, precision, and respect — never just decoration. That’s why we go slow. We do it right. And we only serve those who’ve served — and the families who carry that pride every day. 🎯 You served with honor. Now let us help you tell that story — one shirt, tumbler, hat, jacket, phone case, clock, or home gift at a time.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- support@vincustom.com
- vincustom.com
4.5
Excellent
391 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Beautiful Product
Well made tee shirt and well received! My husband really appreciated this as a gift. Their customer service is quick to respond and thorough. They even contacted me afterward to ensure that I received the product. It's wonderful to do business with an American based company that cares deeply for this Country's military.
I will definitely be ordering more items in the future and recommending this company to my family and friends.
Thank you!
6 January 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your thoughtful and kind review. We’re truly happy to hear that your husband appreciated the shirt and that it made a meaningful gift for him.
We also appreciate your recognition of our customer service — following through and making sure everything arrives safely is very important to us. Your support and trust mean a great deal, especially knowing you value our commitment to honoring those who serve.
Thank you again for choosing VinCustom and for recommending us to your family and friends. We look forward to serving you again in the future.
Customer service is fantastic
Customer service is fantastic, very understanding and very quick to respond. They truly honor and support Veterans and their family
6 January 2026
Unprompted review
Reply from vincustom.com
Thank you so much for your kind words! We’re truly honored to support Veterans and their families, and we’re glad our team could be understanding and quick to respond. Your support means a lot to us.
Remake of Hat
After a long remake of a Hat, I finally received the new one today and it fits perfectly with what I wanted. Evan thou it took a long time for a remake. Wish I could send a picture of before and after.
Thank you,
Joe Blust
5 January 2026
Unprompted review
Reply from vincustom.com
Thank you for taking the time to share your experience, Joe. We’re really glad to hear that the remade hat arrived and fits exactly the way you wanted.
We do sincerely apologize for the longer-than-expected time it took to complete the remake, and we appreciate your patience throughout the process. Your feedback about sharing before-and-after photos is a great suggestion, and we’ll certainly take that into consideration as we continue improving our service.
Thank you again for giving us the opportunity to make it right and for choosing VinCustom.
first off...i ordered their shirt and…
first off...i ordered their shirt and realized i wasnt sure whether i would get it in time for a trip i was planining so i emailed them and i almost fell out of my chair at how fast i got a response..i thought it was a auto response but when i read it they addressed each of my questions and i replied back and low and behold they replied again...so now i just will wait till what they advised comes true...i have no reason not to believe it to be true!
5 January 2026
Unprompted review
Reply from vincustom.com
Thank you so much for sharing your experience. We’re really glad you reached out and that our team was able to respond quickly and clearly to your questions. We understand how important timing can be, especially when you’re planning for a trip, and we’re happy we could give you the information you needed.
Rest assured, we always do our best to follow through exactly as advised. If you need any updates along the way or have additional questions, please don’t hesitate to reach out — we’re here to help.
Thank you for your trust in VinCustom!
Missing customized baseball cap
I received my husband customized shirt not as good material shown on line but at least the customized was correct I Also order the matching baseball cap same customization never received it. Try to reach customer service they e-mail says it’s resolved and it isnt now I can’t reach anyone on 1/3/26 order date 12/13/2025 vin-410250!! Customer service reach out to me via e-mail the day after I posted saying my baseball cap was in my mailbox I appreciate that but since the end of December I have been trying to get confirmation about my order was difficult I explained Cust serv needs improvement and the baseball cap is good quality hat not the style I saw but I like it… Thanks Vin
2 January 2026
Unprompted review
Reply from vincustom.com
Thank you for taking the time to update your review and share the full experience with us.
We sincerely apologize for the confusion and difficulty you experienced while trying to get confirmation on your order. We understand how frustrating that can be, especially when communication isn’t as clear as it should be. We’re glad to hear the baseball cap was ultimately delivered and that you’re satisfied with its quality, even if the style differed from what you initially expected.
Your feedback regarding communication and explanation is very important to us, and we take it seriously. We are actively working to improve clarity and follow-up so situations like this are handled more smoothly in the future.
Thank you for your patience and for giving us the opportunity to make things right. We truly appreciate your honesty and your support.
Great deal
Great deal. There was a minor oops going to checkout. It showed a $9.95 charge for customization when I wanted none but customer service promptly corrected it. So I made the purchase, only thing is that when the correction was made I wasn't able to confirm my XXL size. Hopefully it's all good. Thank you and Semper Fi.
4 January 2026
Unprompted review
Reply from vincustom.com
Thank you for sharing your experience and for your patience. We’re glad our support team was able to quickly correct the customization charge for you.
Regarding the size, please don’t worry — if there’s any issue with the XXL selection or if you’d like us to double-check it for you, just reach out to support@vincustom.com
with your order number and we’ll be happy to confirm everything before or after delivery.
Thank you again for your support, and Semper Fi 🇺🇸
Less than satisfied
This is not a positive review. I want a refund and responses I received appear to be system generated. I will never do business again with this company.
30 November 2025
Unprompted review
Reply from vincustom.com
We’re truly sorry to hear about your experience and understand your frustration. That’s certainly not how we want any customer to feel.
Please know that all of our responses come from real members of our support team — never automated when it comes to refunds or resolutions. We do want to help make this right.
To move forward as quickly as possible, please contact us directly at support@vincustom.com
with your order number and request for a refund. A support specialist will personally review your case and assist you.
We appreciate you bringing this to our attention and hope you’ll allow us the opportunity to resolve this properly.
The response time was very fast and my…
The response time was very fast and my issue was resolved in a timely fashion.
2 January 2026
Unprompted review
Reply from vincustom.com
Thank you for your feedback! We’re happy to hear our response time met your expectations and that your issue was resolved quickly. We truly appreciate your support and are always here if you need anything.
The Support Team was exceptional!
The Support Team was exceptional!
The items received are of high quality.
The recipient is very pleased with his gifts. Keep up the GREAT work in supporting our veterans.
23 December 2025
Unprompted review
Reply from vincustom.com
Thank you so much for the wonderful feedback! We’re truly glad to hear the support team was helpful and that the items were well received. Knowing the recipient is pleased with his gifts means a great deal to us.
We appreciate your kind words and your support of our mission to honor and support our veterans.
LIKED THE WAY SHIRT WAS SHOWN VERY EYE…
LIKED THE WAY SHIRT WAS SHOWN VERY EYE CATCHING
31 December 2025
Unprompted review
Reply from vincustom.com
Thank you so much! We’re glad the way the shirt was shown caught your eye — that’s exactly what we aim for. We appreciate your feedback and your support!
The ordering protocol is confusing to me…
The ordering process is confusing to me, resulting in initial lower rating on FB Trust Pilot. I have received to shirt as expected in perfect condition. I'm not of how to remove the poor rating that should be excellent. I'll need more time to correct. Thank you for the excellent product. ⭐⭐⭐⭐⭐Order #VIN-410210.
31 December 2025
Unprompted review
Reply from vincustom.com
Thank you so much for your honest and thoughtful review. We truly appreciate you sharing both your initial experience and your satisfaction with the final product.
We understand that the ordering process can feel confusing at times, and your feedback helps us identify where we can make it clearer and easier for everyone. We’re very glad to hear that your shirt arrived in perfect condition and met your expectations — that means a lot to us.
If you’d like any assistance updating your review or have questions about the process in the future, please don’t hesitate to reach out to us at support@vincustom.com
. We’re always happy to help.
Thank you again for your patience and for choosing VinCustom.
Make a great product at a good price!
Make a great product at a good price!
Ed USAF 1970-1974.
25 December 2025
Unprompted review
Reply from vincustom.com
Thank you, Ed! We really appreciate your kind words and are honored to have earned your support. Thank you for your service with the USAF from 1970–1974. It means a lot to us that you chose VinCustom.
Great service
Great service. Absolutely love the shirt. Very comfortable.
27 December 2025
Unprompted review
Reply from vincustom.com
Thank you so much! We’re glad to hear you love the shirt and find it very comfortable. We truly appreciate your support and hope to serve you again soon.
Amazing Service!!!!!!!!!!
I can honestly tell you and your company that All my Veterans groups who I help with their VA Claims Process and our weekly meetings truly admire and adore these shirts!!!!!!!!!!!!!...
We wear them proudly here in Fairfield and Vacaville, CA. We send the link to everyone who wants a shirts. I personally want to the thank Annie Belly (VinCustom Support) for keeping me updated on both my latest purchases. Will continue to support you guys and our Veterans!. Thank You
Respectfully,
John J. Gilbertson Jr.
John J. Gilbertson Jr.
GS-12, Supervisory CRC/CRS
Alternate Casualty Officer
Military & Family Readiness Center (M&FRC)
351 Travis Ave., Bldg 660
Travis AFB, CA 94535
Com: 707-424-7947
DSN: 837-7947
25 December 2025
Unprompted review
Reply from vincustom.com
John, thank you so much for this incredible message. Your words truly mean more to us than we can express.
We’re deeply honored that your Veterans groups admire and wear our shirts with pride, and it means a great deal to know they’re being shared within such an important community in Fairfield and Vacaville. Supporting Veterans and the people who stand beside them every day is exactly why we do what we do.
A special thank you for recognizing Annie — we’ll be sure to pass along your kind words to her. She’ll be incredibly proud to know her efforts made a difference.
Please accept our sincere appreciation for the work you do and for your continued trust and support of VinCustom. We’re proud to stand with you and will always support our Veterans. 🇺🇸
Reply from vincustom.com
Thank you! We’re glad our communication met your expectations. Keeping our customers informed is very important to us, and we truly appreciate your feedback.
My husband love his army shirt and he…
My husband love his army shirt and he wears it Christmas Eve and Christmas party! He said it soft and fit him perfect and everything was embroidered perfect and we hope you all had a wonderful Christmas and Happy new year 🎆
25 December 2025
Unprompted review
Reply from vincustom.com
Thank you so much for sharing this — it truly made us smile! We’re thrilled to hear your husband loves his Army shirt and that it fit perfectly. Knowing he wore it for Christmas Eve and Christmas celebrations makes it even more special to us.
We hope you and your family had a wonderful Christmas and wish you a very Happy New Year. Thank you for choosing VinCustom and for your kind support! 🎄✨
I've always said
I've always said, that customer service in a company is the most important thing and they got it ! I had questions and they were prompt to answer . Shirts are very well made and the material is nice. If you are holding the shirt it looks see thru , but the fabric feels very durable what makes it nice for the summer days. It do run little on the big side. So if you like your shirt to fit fitted,, like my husband do. I suggest to order a size down, but if you like it loose than your regular size should do just find. This shirt came right on Christmas eve, I was so excited, now my husband loves it. He is a true patriot, he love this beautiful country and I know he served with honor and love.
Thanks for everything
7 December 2025
Unprompted review
Reply from vincustom.com
Thank you so much for taking the time to share such a detailed and heartfelt review. We truly appreciate your kind words about our customer service, quality, and responsiveness — that means a great deal to our team.
We’re also grateful for your helpful sizing feedback, as it can really assist other customers when choosing the right fit. Most of all, it’s an honor to hear how much your husband loves the shirt and what it represents. Knowing it arrived in time for Christmas and brought excitement to your home makes this especially meaningful to us.
Please extend our deepest respect and appreciation to your husband for his service. Thank you again for your support and trust in VinCustom — we’re always here whenever you need us.
Annie helped me with my order and she was OUTSTANDING…
Annie helped me with my order and she did an outstanding job in seeing my order delivered to the right address. Outstanding customer service.
1 December 2025
Unprompted review
Reply from vincustom.com
Thank you so much for sharing this! We’re thrilled to hear that Annie provided outstanding support and helped ensure your order was delivered to the correct address. We’ll be sure to pass along your kind words to her — it will mean a lot.
We truly appreciate your support and are always here if you need anything else.
Customer Service is great
Customer Service a very big help when the item was lost in transit. Thry were there to help me abd very responsive.
20 December 2025
Unprompted review
Reply from vincustom.com
Thank you for your feedback! We’re glad our team could assist you quickly and help resolve the issue while your item was in transit. We truly appreciate your patience and support.
Quality merchandise, Excellent service
Great customer service after purchase. I got a T- Shirt & Ball Cap 🧢
The hat is really nice and well made ( not cheap). Shirt is also well made. I'm 6' - 195lb a large size will be a loose fit for me..
All of the stitching and Embroidery are very well done 👍 I'm a happy camper.
26 November 2025
Unprompted review
Reply from vincustom.com
Thank you for the detailed feedback! We’re really glad to hear you’re happy with both the T-shirt and the ball cap, and that the quality, fit, and stitching met your expectations. Your sizing note is especially helpful for other customers as well.
It means a lot to us to know you’re a happy camper — that’s exactly what we aim for. If you ever need anything else or want to customize another item, we’re always here to help. 👍
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