I had an issue when trying to view the Vehicle Inspection report so I started a live chat to rectify problem. They responded immediately to document the issue and then followed up via email to notify... See more
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See what reviewers are saying
All the information that I needed was absent from the report. It gave me a general description of my truck , which I already know, but none of the information I was supposed to get. No owner history a... See more
Have always been suspicious about cheap whatever especially used cars so when I was offered a good-looking model at a price my wife thought was just lovely, I didn't get excited too easily. Looked up... See more
I had a couple of minor issues getting everything set up the way I wanted and so I contacted customer support and within 3 hours they got back to me and took care of my issues. Haven't experienced su... See more
Company details
Written by the company
Your one-stop shop for vehicle data. VinAudit is a private technology company founded in Kirkland, WA that specializes in vehicle history solutions for auto dealers, consumers, and businesses. Paying exorbitant fees for basic data should be a thing of the past! Since launching in 2011 as a first-level access provider to the National Motor Vehicle Title Information System, we’ve quietly built one of the largest vehicle databases in North America. In 2020 VinAudit expanded operations to support the Canadian market, becoming one of two providers north of the border. Our solutions include vehicle specifications, market valuations, ownership costs, images, and inventory data feeds.
Contact info
15117 Main St #205-853, 98012, Mill Creek, United States
- 1-800-480-4428
- support@vinaudit.com
- vinaudit.com
3.7
Average
199 reviews
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car History Report
Elle was great and was able to solve my issue quickly!
20 November 2025
Unprompted review
Absolute rubbish
Absolute rubbish! Save your money. The report is bogus. its an algorithm. Scam.
20 November 2025
Unprompted review
Reply from VinAudit
Hi Antoni,
Thank you for sharing your feedback. I’m sorry to hear that you feel the report didn’t meet your expectations and that you believe it’s not genuine. Your experience matters to us, and we take comments like yours very seriously.
To assist us in investigating further, could you please provide details related to your order—such as the email address used to run the report, the date of the transaction, VIN, or report ID? This will help us look into the issue and work toward a resolution.
Thank you for your patience, and we hope to make this right.
Best regards,
Marinel Paclian
Sr. Operations Administrator
VinAudit.com, Inc.
Email issues - resolved
I was having issues receiving the email with the link, and contacted them through the online customer service platform. I spoke with Eric, and he was incredibly helpful and assisted me to ensure I received the details I needed!
6 November 2025
Unprompted review
The report was clear
The report was clear, affordable, and really helpful for doing a quick vehicle check.
19 October 2025
Unprompted review
Data gathering site for vehicle VIN number
not much information was generated from using this service., which I expected.
18 October 2025
Unprompted review
The report doesn’t include maintenance…
The report doesn’t include maintenance records, but it does provide important details such as salvage history and major accidents, which is exactly what I was looking for.
16 October 2025
Unprompted review
Great value, great detail, and helpful customer service responses
While I did experience a few bumps on the road to getting a couple questions answered from Customer Service, I did finally get very specific and thorough answer regarding the features I was using.
VinAudit provides detailed and reliable information regarding a vehicle's history across a number of variables (title, accidents, maintenance, sales, etc.). Like all similar online companies some of their info could be found using other sites, and some was unique to their site. Their subscription fee was reasonable and well worth it as I researched my used vehicle purchase.
15 September 2025
Unprompted review
I like that the reports are easy to…
I like that the reports are easy to read and understand!
22 September 2025
Unprompted review
I paid 10 dollars to get summary of the…
I paid 10 dollars to get summary of the car i want to buy.but i got information dates to 2022 .the odometer is 100 k and it said 45 k.the car been in an accident wad told by my mechanic and nothing shown on the report.blatant theft
21 September 2025
Unprompted review
Quick and easy resolution!
16 September 2025
Unprompted review
I purchased a report from Vinaudit but…
I purchased a report from Vinaudit but did not receive the report immediately. I emailed them although I thought could be another scam online. It took sometime before I received a reply but I am glad they replied back with the report I needed!
2 September 2025
Extremely inconvenient and not helpful…
The link that was emailed to me was broken when I went to print the report to sell my truck. I reached out vis their chat and the agent wasn't able to help me with any of my needs. She just told me to wait for support to reach out because she emailed them. When asked how long it would take I was given the answer of 24 to 48 hours.This is very inconvenient considering I need the report right away to sell the vehicle.
25 August 2025
Unprompted review
Reply from VinAudit
Hi Kerri,
Thank you for taking the time to share your experience, we're genuinely sorry to hear about the frustration you encountered. We understand how important it is to access your report quickly, especially when you're in the process of selling your vehicle.
It’s disappointing to learn that the link you received was broken and that our live chat agent couldn’t resolve the issue immediately. While our agents sometimes need to escalate certain issues to our support team for resolution, we recognize that the 24–48 hour response window can feel like too long when you're in a time-sensitive situation.
To assist us in investigating further, could you please provide details related to your order—such as the email address used to run the report, the date of the transaction, VIN, or report ID? This will help us look into the issue and work toward a resolution.
Thank you for your patience, and we hope to make this right.
Best regards,
Marinel Paclian
Sr. Operations Administrator
VinAudit.com, Inc.
Easy to process and quick response from…
Easy to process and quick response from the team.
24 August 2025
Unprompted review
Very good chat with agent - vin search missing info
Very good chat with agent. Was disappointed a motorcycle vin entered came up with very little info. Glad I decided to question as I really liked the bike. Quick response to let me know they don’t have more info on motorbike.
From Canada
Leo
15 August 2025
Unprompted review
First time user…very please!
First time user…very please!
Excellent price!
Extremely quick generating the report!
Great interaction with Faye on the online Chat!
I would use again and recommend to others!
13 August 2025
Unprompted review
Easy, Quick, Accurate
Easy to use.....great price.....accurate information. I had a question, and the customer service rep "Shannon" was OUTSTANDING. Cured my issue in less than 4 minutes!!!!
26 July 2025
Unprompted review
Megan was VERY HELPFUL and pretty sure…
Megan was VERY HELPFUL and pretty sure she took care of the problem I had
11 July 2025
Unprompted review
The CX support
Emma was extremely helpful as a new business owner, she guided me to what I needed
10 July 2025
Unprompted review
Scam
Scam, potential buyers send you a link to this site and refuse to even see the car unless you purchase a check
9 July 2025
Unprompted review
Reply from VinAudit
Hi Ben,
Thank you for bringing this to our attention. We take reports like this very seriously and appreciate the opportunity to investigate further.
Could you kindly confirm whether the request directed you to VinAudit.com, VinAudit.ca, or a similarly named website with slight variations—such as an added letter (e.g., Vinaudite.com)? If you’re able to share any specific details, such as the VIN in question or the email you received, we’d be grateful. This will help us look into the matter and take appropriate action if necessary.
We sincerely regret any confusion or inconvenience this may have caused and truly appreciate your help in protecting others from potential scams.
Best regards,
Marinel Paclian
Sr. Operations Administrator
VinAudit.com, Inc.
Quick chat answer and helped me find my…
Quick chat answer and helped me find my log in information in minutes.
8 July 2025
Unprompted review
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