VinatisDE Reviews 2,232

I have bought wine many times from Vinatis and the selection of wines and the customer service has been great. In the case of my last order the speed of processing the order and final delivery was excellent but there was again a problem with the final delivery.

Two of the boxes arrived on the day (Saturday) that they were meant to but the third did not and there was no communication from DPD. Then on Monday I got an email saying that the third box would arrive that morning and later a mail to say that it had been successfully delivered to a neighbour. I was at the office but when I got home I collected it from the neighbour. The box should have contained 3 bottles of CHATEAU MAYNE GUYON 2020 but when I opened it there were just 2 bottles. I then noticed that there was a piece of cardboard stuck on to the box and when I cut it off there was a letter inside, I have attached the letter. It says that one bottle was broken in transit.

Accidents happen and I received 14 of the 15 bottles so it is not a big deal. The communication from DPD could have been a bit better or a bit more precise. I presume that DPD have informed you about this but I thought I should do just in case. Since it is juts 1 bottle I do not expect a separate delivery, I would be happy to get the bottle of CHATEAU MAYNE GUYON 2020 included in my next order or a refund if that is easier.

All the best
Brian

The order number was 2441673 and I also sent the information to the customer service contact on your website.

Great range, and you had exactly what I wanted. My only issue was that it took nearly week from order placement to despatch. Once it was shipped it was ok, but it was a gift and it only just arrived in time.

Response conveniently missed the point. UPS delivered in the 4 days. Order placement to despatch was slow.

Oor wine arrived quick. Good service and information.

Once every month or so, I buy wine online from different vendors across Europe. This was my first time with Vinatis. 12 bottles arrived yesterday! Great selection of quality wine, the purchase was easy, shipping happened on time. Overall a very smooth and trustworthy experience, I'll be back!

fast delivery, very professional handling - thx

Always very satisfied with my orders here. The deliveries are fast. The selection of verious wines is huge. It's become my go-to place for bigger wine orders.

Easy process, fast delivery, Thank you great for sending presents to family and friends, Anne

Fast delivery very good packed!

Excellent service. Timely transport and as always in one piece.

Very good seller, good communication and prompt delivery

Easy shopping experience.
Swift and affordable delivery.
Highly recommended!

Great service. Highly recommended it.

AVOID VINATIS AT ALL COSTS. We have ordered several bottles of wine from Vinatis on Nov. 5, 2020. We have been informed by Vinatis and DPD that the shipment would arrive to our doorstep on Nov. 16, 2020 (Already significantly later than their promised 3-5 business days delivery). We have stayed at home for the entire day in anticipation of the packages arrival. We were even following the DPD delivery truck with our package tracking number using their online platform, so that we could see exactly where their delivery truck was up to the minute. We have been informed by both DPD and Vinatis that the shipment arrived at 13:01 to our doorstep. This was not the case. We were home the entire time, including during this very moment. No package has arrived, we have also checked the entire building including with neighbours, no package has been delivered on this date, at this time as they claim. We have been in contact with both Vinatis and DPD, both still insisting that the delivery occurred to our doorstep (where we were waiting) and taking ZERO responsibility in the process. We have also not received any offer for compensation or a replacement shipment. Vinatis claims that this was somehow our fault and responsibility. For a first time buyer, this is extremely disappointing. I would strongly recommend to avoid purchasing from this company based on many aspects including but not limited to speed, accountability, service level and customer support.

DPD is a Desaster. Too lazy to carry packages, pick up places also chaotic!

Vinatis as such perfect. Fine for me that it takes a few day. Good package, no wrong picks, excellent portfolio regarding France, good prices

good communication. A mistake in the stock of one of the items but perfectly solved by a matching replacement delivery.

Good service and reasonably fast delivery, given the COVID19 circumstances.
Price/quality is really good!