Viktorias Reviews 903

Reply from Viktorias

Dec 16, 2025

Hi Bri,

We’re really sorry that you’re feeling cheated – and we completely understand why, if you’ve seen what looks like the exact same items on Temu for a fraction of the price and struggled to get any reply from us. That combination understandably destroys trust.

I’d like to clarify a couple of important points about the products and then how we’ll follow up with you:

1. About the materials – not cheap alloy / “Temu quality”
Our jewellery is not made from random base metals with ultra-thin plating. We design and produce in proper jewellery materials, such as:
- 316L stainless steel
- S925 sterling silver
- 18k gold plating over those bases, including gold vermeil
- and for some styles, solid precious metals

Unfortunately, many sellers on marketplaces like Temu and AliExpress copy our designs (including the Hug Ring and others) and sometimes even steal or heavily imitate our photos.
They then produce lookalikes in:
- cheap zinc alloy or plain copper
- with very thin “gold-coloured” coating

That’s why they can sell them for a few euros – the material and finishing costs are tiny. For us, the production cost alone of one piece in stainless/sterling with real 18k plating is often higher than the full retail price of those marketplace copies, which is why our prices can’t match theirs.

So while some pieces may look similar online, they are not the same in terms of materials, durability, and finishing.

2. About your experience & what we’re doing now
None of this excuses the lack of communication you’ve had from us – that part is on us. If you’ve emailed and only met silence, it’s completely fair to feel scammed, regardless of the material story.

To make sure we handle your case properly and not just with a generic explanation, we’ve sent you a request via Trustpilot asking for your order details (order number and the email you used at checkout). Once you reply there, we will:
- look up your order immediately,
- go through what you received vs. what you expected, and
- arrange a return and refund or another fair solution if you’re not satisfied with the product.

You shouldn’t be left with a piece you don’t trust or don’t feel good about.

Sincerely,
Viktorias

Reply from Viktorias

Updated Jan 9, 2026

Hi Gerard,

Thank you for updating your review.

I’m really sorry again for the lack of updates and the stress this caused — it’s completely understandable you had a bad feeling after hearing nothing. I’m very glad your Hug Ring was delivered and that everything worked out in the end.

We truly appreciate your patience during a very busy period, and we’re working to improve both communication and delivery updates so the experience matches the product.

Sincerely,
Viktorias

Reply from Viktorias

Dec 15, 2025

Hi Michael,

We’re sorry to read this and we want to resolve your case properly. We can confirm we’ve sent you an email from info@viktorias.com so we can review your order details and provide a clear update and solution.

Please check your inbox (and spam/junk folder) and reply directly to that email — as soon as we have your order information in the thread, we can help immediately.

Sincerely,
Viktorias

Reply from Viktorias

Dec 14, 2025

Hi Simone,

We’re really sorry for the experience you’ve had — especially with the bounced emails and the lack of clear updates on your delivery. Seeing a “mailbox full” message and Royal Mail still “awaiting parcel” since 4/12 is understandably frustrating, and it’s not the level of communication we want to provide.

Right now we’re facing extremely high demand around Christmas, which has unfortunately caused issues with our inbox and slower replies than usual. That’s an explanation, but not an excuse — you absolutely deserve proper communication and a clear update on your parcel.

To help you as quickly as possible, we’ve sent you a request via Trustpilot asking for your order details (order number and the email used at checkout). Once you reply there, we’ll:
- look up your order immediately,
- check what’s happened between us and Royal Mail since 4/12, and
- make sure your parcel is either sent and tracked correctly or arrange a suitable solution if something has gone wrong.

We’ll do our best to 100% resolve this for you as soon as we have your details via Trustpilot.

Sincerely,
Viktorias

Reply from Viktorias

Dec 14, 2025

Hi Peter,

Thank you for sharing your experience with us — and for explaining the full story so clearly. 🤍

We’re glad to hear that your Hug Ring #VK70845 finally arrived safely in your post box, even though the tracking information was never updated. We completely understand how confusing and worrying that feels, and we’re really sorry that you were left without clear shipping updates during the wait.

You’re right that the Hug Ring going viral on social media created a much bigger spike in demand (and support enquiries) than we were prepared for, and our customer service team has struggled to keep up. That’s an explanation, not an excuse — you should still have received clearer communication about your order.

We’re happy that we’ve since been in touch and could offer a partial refund as a gesture of goodwill, and we truly hope the ring itself now feels worthy of the wait.

If you ever need anything in the future, you’re always welcome to reach out to us.

Sincerely,
Viktorias

Reply from Viktorias

Dec 19, 2025

Hi Wanda,

We’re really sorry for the stress this has caused — especially with your travel date so close on 20 December. When you place an order on 5 December, don’t get a clear estimated delivery date, then finally receive a “your order is on the way” email but can’t track it because the tracking page isn’t working, it’s completely understandable that you’re worried it won’t arrive in time.

Right now we’re experiencing very high demand, which has unfortunately led to delays and some technical issues with tracking links. That’s an explanation, but not an excuse — you should still have had a clear, working tracking update and a realistic time frame.

To help you properly, we’ve sent you an email from info@viktorias.com about order #VK79995 so we can:
- check the latest real-time status of your parcel,
- confirm whether it is likely to arrive before you travel on the 20th, and
- if timing looks too tight, discuss alternatives with you (for example, a refund if you prefer that instead).

Please also check your spam/junk folder in case our email landed there. We’ll make sure this is 100% resolved directly with you via email.

Sincerely,
Viktorias

Reply from Viktorias

Dec 14, 2025

Hi Peter,

Thank you for taking the time to write such a detailed review — and I’m genuinely sorry that your experience has led you to feel this strongly. I’d like to clarify a few important points, and also let you know that we’ve sent you a request via Trustpilot so we can look into your specific order directly.

1. About the materials (not cheap alloy / “AliExpress quality”)
Our jewellery is not made from random base metals with ultra-thin plating. Our pieces are designed and produced in real jewellery materials, such as:
- S925 sterling silver
- Stainless steel
- 18k gold plating over these bases
- And for some products, solid precious metals

Unfortunately, many AliExpress sellers knock off our designs (including the Hug Ring) and sometimes even steal or copy our photos. They then produce lookalikes in cheap alloy or copper with very thin coloring, which is why they can sell them for just a few euros.

For us, the cost to produce one piece in sterling silver/stainless steel with proper 18k plating and finishing is often higher than the final price of those ultra-cheap copies. That’s the main reason there’s such a big price difference.

2. Why there are Chinese labels on some parcels
Seeing Chinese labels under the courier sticker understandably feels like dropshipping. In reality, it’s because we sometimes use international logistics partners and hubs, where:
- Shipments are consolidated and routed through different centers,
- Original logistics labels can include Chinese routing info,
- Your local courier then adds their own label on top.

That said, we hear you: the optics are bad, and we are reviewing both packaging and communication around logistics so it doesn’t feel misleading or “AliExpress in disguise.”

3. “Express” vs actual delivery time
You’re absolutely right to be frustrated if you paid for an express option and experienced a much longer delivery time. During very high demand, some routes have taken longer than they should, and that’s something we’re actively working on with our carriers. If the service you received didn’t match what was promised, we want to make that right.

To handle your case properly (and not just with a generic answer), we’ve sent you a request via Trustpilot asking for your order details. Once you reply there, we can:
- review your specific shipment and timeline, and
- discuss a refund, partial refund, or return, depending on what feels fair in your situation.

Even if you choose never to buy from us again, we’d still like the chance to resolve this order correctly for you.

Sincerely,
Viktorias

Reply from Viktorias

Dec 14, 2025

Hi Matt,

We’re really sorry for the experience you’ve had — especially when this ring was meant for your girlfriend and you’ve been left without clear progress. When Royal Mail has been “expecting” the parcel for days and you’ve already waited weeks with only one update from us, it’s completely understandable that you’ve lost confidence and wouldn’t recommend us.

We’re currently facing extremely high demand, which has unfortunately led to delays and slower responses than normal. That’s an explanation, but not an excuse — you should have had a clear, reliable update and a shipment actually moving with Royal Mail by now.

To help you as quickly as possible, we’ve sent you a request via Trustpilot asking for your order details (order number and the email used at checkout). Once you reply there, we’ll:
- look up your order immediately,
- check what’s happened with the Royal Mail shipment and why it’s still “expected”, and
- either get the parcel properly moving with updated tracking or arrange a refund if you’d prefer not to wait any longer.

Please don’t worry — we will 100% resolve this with you once we have your details.

Sincerely,
Viktorias

Reply from Viktorias

Dec 19, 2025

Hi,

We’re genuinely really sorry for what you experienced — both the two-week wait and then receiving an empty box with no ring inside. That is absolutely not acceptable and not the experience we want anyone to have with us.

When a parcel arrives held together with an elastic band and the ring is missing, it usually means the package has been damaged or tampered with in transit. Either way, it’s our responsibility to make it right for you.

We’ve now sent you an email from info@viktorias.com
so we can:
- confirm the details of your order VK72944,
- review what happened with the packaging, and
- arrange a solution as quickly as possible – either a full refund or a replacement ring, depending on what you prefer.

If possible, it would really help if you could reply to our email with photos of:
- the outer packaging,
- the empty box and bag,
- and any labels or damage visible on the parcel.

We’re truly sorry for all the inconvenience and frustration this has caused — and we will 100% resolve this with you in the email thread.

Sincerely,
Viktorias

Reply from Viktorias

Dec 18, 2025

Hi Angelika,

We’re really sorry for your experience so far — especially after waiting two weeks since your purchase on 30/11/2025, having your emails bounce back, and now feeling you have to open a PayPal dispute just to get a reaction. We completely understand why this feels disappointing and makes you think it might be a scam, and we’re genuinely sorry it’s come to that.

Right now we’re facing extremely high demand around the holiday period, and at samme tid har vi haft tekniske problemer med vores mail-indbakke, hvilket har gjort os meget sværere at få fat i, end vi nogensinde ønsker at være. Det er en forklaring, men ikke en undskyldning — du burde have fået en tydelig, personlig opdatering for længst.

To move things forward, we’ve sent you an email from info@viktorias.com regarding order #VK74054, so we can:
- check the exact status of your order,
- coordinate with you alongside your PayPal dispute if needed, and
- agree on a clear solution — whether that’s getting your order to you or arranging a refund if you prefer not to wait any longer.

Please also check your spam/junk folder in case our email landed there. We’re not ignoring you, and we’re definitely not trying to scam anyone — and we’ll make sure your case is 100% resolved in that email thread.

Sincerely,
Viktorias

Reply from Viktorias

Dec 13, 2025

Hello,

Thank you so much for taking the time to share such an honest and balanced review — and for coming back to update it once your order arrived. 🤍

We’re really sorry that the experience felt like a total scam at first. Waiting over a month with almost no response to your emails is absolutely not how we want anyone to feel, and we completely understand why you were close to leaving a 1-star review. The lack of communication is on us, not on you being “impatient.”

We’re glad to hear that everything finally arrived and that the order was complete and correct, but we know the long delivery time and missing updates overshadowed that. We’re working on improving both our response times and shipping transparency, especially during very busy periods, so situations like yours don’t repeat.

If you ever have questions or concerns in the future, you’re always welcome to reach out again — and we’ll do our best to make sure the next experience feels much smoother from start to finish.

Sincerely,
Viktorias

Reply from Viktorias

Dec 15, 2025

Hi Michael,

We’re really sorry for the delay and for the lack of replies — we understand why that would feel worrying.

We can confirm we’ve sent you an email from info@viktorias.com regarding order VK74374. Please check your inbox (and spam/junk folder) and reply directly to that message so we can assist you immediately with a clear update and next steps.

Sincerely,
Viktorias

Reply from Viktorias

Dec 12, 2025

Hi Jouni,

We’re really sorry to hear that your necklace arrived broken — and even more sorry that you haven’t received a response to your reclamation. That’s absolutely not the level of service we want to provide.

We’re currently experiencing extremely high demand, which has unfortunately delayed our replies, but that’s an explanation, not an excuse. You should have had a clear answer and solution by now.

To help you as quickly as possible, we’ve sent you a request via Trustpilot asking for your order details (order number and email). As soon as you reply there, we’ll:
- review your case immediately, and
- arrange either a replacement necklace or a refund, depending on what you prefer.

Please don’t worry — we will 100% resolve this for you once we have your details.

Sincerely,
Viktorias

Reply from Viktorias

Dec 15, 2025

Hi Valentin,

We’re sorry you feel this way — and we want to clarify a few important points.

Viktorias is not associated with AliExpress, and we do not dropship from AliExpress. Unfortunately, copycat listings often use similar photos/designs online, which can make it look like the same product when it isn’t. Our pieces are made with real materials (such as S925 sterling silver and/or 316L stainless steel, depending on the item) and finished with 18k gold plating where applicable — with higher-quality plating thickness, finishing, and durability than typical low-cost alternatives.

We’ve also sent you an email from info@viktorias.com so we can review your specific order and make sure you’re 100% satisfied. Please reply there and we’ll take care of you right away.

Sincerely,
Viktorias

Reply from Viktorias

Dec 12, 2025

Hi Samantha,

We’re really sorry for the experience you’ve had so far — especially after paying for your order on 5th December and only receiving automated replies since. We completely understand why that feels worrying and why you’re questioning if we’re a real company, especially when you’ve spent a lot.

Right now we’re facing extremely high demand, which has unfortunately made our responses much slower than usual. That’s an explanation, but not an excuse — you should absolutely have received a proper, personal update by now.

To help you as quickly as possible, we’ve sent you a request via Trustpilot asking for your order details (order number and the email used at checkout). Once you reply there, we’ll:
- look up your order immediately,
- give you a clear status update, and
- either confirm the shipping progress or help you with a refund if you prefer not to wait any longer.

Please don’t worry — we will 100% resolve this with you once we have your details.

Sincerely,
Viktorias

Reply from Viktorias

Dec 12, 2025

Hi Rhys,

We’re really sorry you’ve been left waiting past the delivery time — and especially that your two emails haven’t received a proper reply. That’s not the experience we want to give at all.

We’re currently facing extremely high demand, which has unfortunately made our replies slower than usual, but that’s an explanation, not an excuse — you should still have had a clear, personal update by now.

To help you as quickly as possible, we’ve sent you a request via Trustpilot asking for your order details (order number and the email used at checkout). As soon as you reply there, we’ll:
- look up your order immediately,
- check the latest shipping status, and
- either get it moving with clear tracking or help you with a refund if you prefer not to wait any longer.

Please don’t worry — we will 100% resolve this with you once we have your details.

Sincerely,
Viktorias

Reply from Viktorias

Updated Dec 17, 2025

Hi,

Thank you so much for coming back to update your review — and for sharing that this was a gift chosen by your 7-year-old son for his mum. That’s incredibly special, and we’re really happy to hear you felt taken care of by our customer service. 🤍

We hope the Hug Ring now carries all the meaning it was meant to have from the start. If you or your son ever need help with sizing, gifting, or anything else in the future, you’re always welcome to reach out to us.

Sincerely,
Viktorias

Reply from Viktorias

Dec 17, 2025

Hi Agustin,

Thank you for updating your review and for your patience. We’re glad to hear the ring has now been delivered, but we’re truly sorry for how long it took and for the lack of real communication along the way.

You’re absolutely right:
- waiting 15 days after ordering on December 3rd,
- having a tracking number that didn’t update for about 8 days, and
- getting no reply to your email for 5 days

is not what we want anyone to experience — and it definitely doesn’t feel like express shipping.

We’re currently facing extremely high demand, which has unfortunately led to delays and slower replies than usual. That’s an explanation, but not an excuse — you should still have received clear updates and a timely response.

We’ve now sent you an email from info@viktorias.com so we can:
- properly review what happened with your shipment and tracking,
- make sure everything is okay with your ring now that it has arrived, and
- what we can do to make up for the experience, given the delay and stress.

Please also check your spam/junk folder in case our email landed there.

Thank you again for sticking with it long enough to receive the ring — we’ll do our best to ensure any future experience with us feels a lot smoother.

Sincerely,
Viktorias

Reply from Viktorias

Updated Dec 18, 2025

Hi Owen,

Thank you so much for coming back to update your review — and for your patience.

We’re really happy to hear that order #VK75311 arrived safely in the end, that you’re happy with the ring, and that it was well packed. We completely understand that the wait and lack of clear tracking earlier was frustrating, especially when you’d paid extra for faster delivery.

If you ever have any questions in the future — about sizing, care, or gifting — you’re always welcome to reach out. And thank you again for giving us the chance to make it a positive experience in the end.

Sincerely,
Viktorias

Reply from Viktorias

Dec 11, 2025

Hi,

We’re truly sorry for the lack of real communication you’ve experienced — especially after discovering us through Instagram and placing your trust in us. After two weeks, you’re absolutely right to expect more than an automated reply, and we completely understand that your patience is worn out.

Right now we’re facing extremely high demand, which unfortunately means our response times are longer than usual. That said, you should still have received a proper, personal update by now, and we’re sorry this hasn’t happened.

To help you as quickly as possible, we’ve sent you a request via Trustpilot asking for your order details (order number or the email used at checkout). As soon as we have that, we’ll look up your order immediately and give you a clear update — and if you’d prefer to cancel instead of waiting, we’ll arrange that as well.

Please don’t worry — we will 100% resolve this with you.

Sincerely,
Viktorias