Top Trend Hair Factory Reviews 

39
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the hair, noting that it is remarkably soft, thick, and durable for long-term wear. People also highlight the fast delivery services and the friendly staff who provide outstanding support and clear communication from start to finish. Some reviewers were not happy with unexpected extra shipping fees or mentioned occasional discrepancies regarding the specific appearance of the received hair. However, the vast majority of consumers remain extremely satisfied, emphasizing that seller communication is consistently clear, professional, and trustworthy throughout every transaction.

What people talk about most

Product

Consumers find product quality to be outstanding, frequently highlighting that the hair is soft, full, and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the soft, thick, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders generally ship extremely fast... See more

Customer service

Clients share satisfaction on customer service, highlighting that support agents are consistently responsive... See more

Staff

Customers felt high satisfaction regarding the staff, noting that reviewers experienced professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very happy with my first order from Top Trend Hair Factory. The staff was super friendly and they made me feel confident from the beginning. Their communication was excellent and they kept me... See more

Rated 5 out of 5 stars

The staff was super friendly, knowledgeable about their products, and provided trust from the beginning. Their communication was impeccable, from start to finish. They kept me updated on where my orde... See more

Rated 5 out of 5 stars

I love everything about this company, even though I only ordered once. Customer service was amazing, with straightforward answers to my questions as a first-time hair buyer. My experience was fantasti... See more

Rated 5 out of 5 stars

Top trend were fantastic from beginning to end. I’m pretty knowledgeable about the hair process and it was extremely refreshing to see they were honest, professional, and full of knowledge. I loved t... See more


Company details

  1. Hair Extensions Supplier

Written by the company

🇻🇳 Top Trend Hair Factory is a trusted Vietnamese hair manufacturer with over 10 years of experience, specializing in 100% raw single donor human hair. Recognized by the Ministry of Industry and Trade of Vietnam, we are committed to delivering the highest quality hair for all extension methods. Located in Vietnam, we use only real human hair, premium materials, and advanced technology to ensure our products are clean, soft, smooth, and long-lasting. As one of the largest wholesale suppliers in the country, we proudly serve clients worldwide with premium quality, competitive pricing, and excellent customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

39 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(39)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Raw Vietnamese Hair

I have had such a pleasant experience with Top Trend hair Vietnam! The moment I messaged Lea, she was great. She Gave me all the information I was looking for before I got a chance to ask! Her service was prompt and efficient. They provided pictures and videos of the hair wet and dry. They were even willing to set up video call to see the factory and where the hair is made. I was sent a video of mu hair before they shipped it. I made a wig with my bundles, and dyed the hair jet black. I ordered 2 X 26, 2 x 24 and 20 inch 5X5 closure in the wavy texture. I washed the hair with Olaplex clarifying shampoo, and silicon mix as the conditioner. Once the hair air dried it was soooo soft, beautiful waves. The closure is perfect, and has the smallest knots! The hair does tangle when the hair is dirty! I find raw hair has to be washed at least once a week rotating with a co-wash and a regular wash. Ordering, depending on the total of your order they may ask you to pay through Remitly, but it is not a scam! They will send your hair!! I have had no complaints. I will definitely order again!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Love Top Trend Hair

Love Top Trend Hair! From America and I received my hair relatively fast. They were friendly. I understand the payment process may make you uncomfortable but trust the process. This company is legit. I am a black American woman and the raw straight bundles blended very well with my 4b/4c hair! I had my sew in for 3 months & hair is doing amazing. I get endless compliments on the hair.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

This is my second purchase from this…

This is my second purchase from this vendor. I’m honestly so impressed with the customer service! I needed my hair quite urgently and had a specific deadline that I needed it by. He did everything he could to make sure the hair arrived in time, and was so helpful and responsive throughout the whole process.

I really appreciate how much effort he put into helping me, and the customer service has been amazing. I’m very happy with my experience and would definitely recommend! 🤍

23 September 2026
Unprompted review
Rated 5 out of 5 stars

I love everything about this company

I love everything about this company, even though I only ordered once. Customer service was amazing, with straightforward answers to my questions as a first-time hair buyer. My experience was fantastic! I can’t wait to work with Top Trend again!

8 September 2026
Unprompted review
Rated 1 out of 5 stars

I asked if the hair would arrive before…

I asked if the hair would arrive before a certain date, and they told me it would. Instead, it arrived a week later, so it took a total of three weeks.

Second, the hair I received looks nothing like the reference photos I sent them. When I mentioned this, they just told me it would look better after washing it.

Third, the quality is terrible. I ordered loose curls, but there is barely any curl pattern. The hair is extremely dry, and I can't even get a brush through it.

And to make things worse, once you complain, they stop responding completely. I would definitely not recommend buying from them.

3 August 2026
Unprompted review
Top Trend Hair Factory logo

Reply from Top Trend Hair Factory

Thank you for your feedback about the products.

First of all, we sincerely apologize that your order was slightly delayed. Sometimes unexpected situations happen, and we apologized to you at the time. Once your order was completed, I also arranged DHL Express shipping for you, which was much faster and more expensive, without charging you any additional cost.

You placed your order on June 13th and received it on June 28th. The order still arrived before your requested date and within the production timeframe we had committed to. Therefore, the actual delivery time was not three weeks as you mentioned.

Secondly, the hair type you selected is exactly as shown in the photos. With curly hair, shorter lengths naturally appear curlier, while longer hair tends to look straighter because the weight of the hair pulls the curls down.

After washing, some styling experience is also needed to maintain the original curl pattern. As for the hair feeling dry, this can also happen naturally, especially since the hair had been left unused for more than a month. Curly hair generally requires more care and maintenance than straight hair.

We also provided you with a solution immediately and were willing to help you try to resolve the issue. We have never stopped responding to you or avoided communication.

We have always tried to be honest and provide our customers with as much information as possible. We never intend to avoid responsibility. We are committed to providing only premium-quality hair, and even though you were not completely satisfied with the product, I still offered you the option of returning the goods and receiving a refund in accordance with our company policy: https://vietnamrawhairsupplier.com/category/return-exchange-policy

We appreciate all feedback, whether positive or negative, because it helps us improve. We only hope that any feedback is based on the actual situation and is as fair and accurate as possible.

Best regards,
Top Trend Hair

Rated 5 out of 5 stars

10 out of 10


"I’ve tried so many hair supply stores for my salon, but this one stands out. The hair quality is top tier - soft, minimal shedding, and it lasts. Their customer service is professional and they genuinely understand different hair types. On top of that, their bulk pricing and reliable stock make running my business so much easier. This is now my trusted supplier."

29 July 2026
Unprompted review
Rated 5 out of 5 stars

It was a great experience working with…

It was a great experience working with Top trend. The customer experience was more than i could ask for. I was shown full transparency of the business and how they operate. The hair was so beautiful and it’s truly raw hair like they advertised to me. I look forward to working with them again in the future.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Hair is amazing

Hair is amazing! Ships extremely fast, customer service is top tier! Hair quality is the absolute BEST!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect experience

Absolutely perfect experience. Honest seller, amazing communication, beautiful hair quality and exactly as promised. I tested everything carefully and I’m genuinely impressed. Professional from beginning to end. I highly recommend and will definitely order again. Thank you so much!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

BUY IT, you won’t regret it

The hair comes on time! I love the quality. I get compliments daily when I wear it. IF YOU’RE THINKING ABOUT BUYING IT..GO FOR IT!! Literally one of the best companies I continue to shop with.

14 May 2026
Unprompted review

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