Vietnam Airlines Reviews 

Why is that? Is this some kind of a luxury treatment to pay for? I had to pay just to secure a place for my family, that's not good. Make it free for people.

Lovely staff and spacious , good food too and air was best had no funny sinus after like most cabin temp was perfect not too hot or cold , went to Thailand to Han oi then Han oi to Heathrow was one best had and I've flown most other airlines , Han oi airport was lovely clean plenty cafes and gift shop I had 10 hour layover and plenty space rest and felt great and on flight , next time I want holiday Vietnam beautiful

We booked a round-trip flight from Australia to Vietnam with Vietnam Airlines, and it was a complete nightmare. Our flight schedule was changed three times within 24 hours, and flights were repeatedly altered. If you want to make any changes to suit your schedule, the only option is to call them, no chat support, no alternatives.

We were supposed to arrive in Vietnam at 8 PM, but finally landed at 1 AM. This meant we didn’t reach our hotel until 2 AM, ruining a night we had already paid AUD 1,000 for.

We had paid for specific seats, which were constantly changed without asking us to reconfirm, and if we wanted to choose them again, we had to pay extra.

No compensation was offered for the seats we had already paid for or for the significant delay.

Their mobile app is useless. You cannot do anything with it. If you need assistance, the only way is via phone.

I also contacted their customer service via email to express my dissatisfaction, but no compensation or solution was proposed.

On top of that, the in-flight food is terrible.

Overall, the experience was frustrating, stressful, and completely unacceptable. I cannot recommend this airline under any circumstances.

Excellent company to deal with, and the staff make it even more appreciative for the service they provide. In my experience The staff went Above and Beyond at the airport to help us when we needed help, we where left stranded by another airline company, by running 2 1/2 hours late for an international flight in another country and we had 30 mins to drop off luggage , customs, security, and all that stuff , and they just helped, at Jakarta. Thank you , thank you , thank you
You guys are on top of my list to travel with

Worst airline!

They emailed on Monday to advise a change of a flight from a 7 hour same day flight to an 18 hour overnight flight with an 11 stop over to Ho Chi Mihn with no accommodation to stay in.

This means we would miss tours we've booked and paid for and a day in a place we already have limited time in.

As a result we let them know that it was not possible to accept the offered alternative. No alternatives were offered. Our flight for the original times WAS STILL BEING ADVERTISED AS AVAILABLE!

We queried with Last Minute and they stated there was nothing they could do. We had to book additional flights with a more reliable provider (Singapore Airlines). We request a refund.

We receive an email this morning (Friday) that we've been put back onto our original flight and that we won't receive any refund. What the actual ***?

We've been forced to purchase another flight because you refused to offer a fair alternative. Now you're going to keep money where you had disrupted the service?

AVOID AT ALL COST. THEY STEAL YOUR MONEY ESSENTIALLY.

Don't bother with their online chat NEO. Its never answered despite several attempts.

Awful service. No free seat selection at check in and despite booking a fare with a checked bag included, made to pay for bag in order to check in.
Clearly very profitable when charging customers twice!!
Avoid and fly with another airline.

Bagage took over 1.15hr to arrive
No support staff

I am very disappointed with Vietnam Airlines service on my flight from Phu Quoc to Saigon. My original flight was at 4:45 PM and I wanted to change to the 2:45 PM flight. At first, the staff told me it was canceled, but when I checked the schedule myself, I saw it was still available. Only then did the staff admit it was already full. If I hadn’t checked, I would never have known. I paid a lot of money expecting good service, but the customer service was very poor.

I had checked in mumbai to hoi chi minh to danang in Mumbai and the counter staff Danish there was fabulous. So polite and courteous with excellent customer service skills. When we requested to be moved to an aisle seat he did without any hassle. However check in at vietam danang airport was horrible. I asked to be moved to a window seat if available but the counter staff was plain rude, she said I cannot and just gave me a paper with amount I need to pay. Not even a let me try like Danish. If mumbai airport staff could do it why couldn't this girl and even if she had to say no, which I get, did she have to be so rude. So disappointed. Never using vietnam airlines again.

Avoid at all costs, this outfit is pretending to be an airline, it falls very short of providing a real service overall and not impressed with their safety standards and practices. Delays are not announced, when challenged they lie and avoid the issue etc. My flight was from SGN to Phu Quoc, a short flight. The outbound flight was delayed, no announcement. When finally on board they safety was questonable. They allowed a 13 year old girl clutching a soft toy to sit at the emergency exit. I challenged this ( I been an airline pilot for 42 years). Was met with distaste and told this is ok with company policy. My return flight was delayed by initially a couple hours which meant we would have missed our connection in SGN, so I bought another ticket with a different carrier so as to make my connection. Later I checked and my original flight departe more than 5 hours late which meant I would have been stranded in SGN for at least 24 hours. Now the insurance that I bought for such situations refuses to pay up.. the insurance PVI insurance.. So stay away from Vietnam airlines.

Flight: Melbourne to London.
Class: Business
Problem: Inflight entertainment system not working.
Neither my wife or I had working screens. Nothing done by flight crew. I eventually managed to find a spare seat with a working screen so moved but my wife had no IES for the entire 10 hour flight.
I needed to send no less than 12 emails to Vietnam Airlines "Customer Support" before they accepted compensation was appropriate but even then it was only US$300 credit or US$200 cash for my wife and not me. We accepted the US$200 cash and provided our bank account details. That was 3 weeks ago and despite 7 further emails nothing more has happened. So far it has taken over 3 months and the only real correspondence we have received is " we thank you for your consideration and patience...." and absolutely no action.
I even forwarded some emails to the CEO commenting that it was no surprise the airline had dropped so far in the latest ratings but did not even receive the courtesy of an acknowledgement let alone a resolution.
is often said the best judge of a business is how they respond to and remedy problems. In that regard Vietnam Airlines has been nothing less than abysmal. If this is the way they treat Platinum Members It makes a mockery of any claim they respect or genuinely care for their customers.

AVOID - disgusting pigswill for food; dirty aircraft; aircraft not maintained; zero customer service.

Avoid at all costs
It’s now been months since Vietnam Airlines abandoned me in Hanoi after their delay caused me to miss my connection to Siem Reap — and guess what? Still no proper response, no compensation, and no accountability.

They put me in a taxi to the wrong hotel, left me stranded for 24+ hours with no booking, no food, no drink, and no help, forcing me to pay out of my own pocket for everything. I lost money on a prepaid Airbnb, extra hotel costs, transport, food, and most importantly, time with my brother.

And Vietnam Airlines’ so-called Customer Care? A complete joke. They don’t escalate complaints, they don’t follow up, and they clearly don’t care. It’s not customer service — it’s customer avoidance.

The fact that I’m still chasing them months later says it all. This airline is a disgrace to aviation.

If you value your time, your money, or your sanity, stay away from Vietnam Airlines. They’re happy to take your fare, but when things go wrong, they’ll abandon you and pretend you don’t exist.

I had a poor experience on a previous flight with seating. I have an injury to my spine, so requested extra leg room for a flight on the 17th July from Munich to Hanoi. Communication about this started one month before. The customer service team were so slow to respond, but eventually after numerous emails, on the 30th July they agreed to give me and my family specific seats.

"Seats 16D, 16E, 16F – as your preferred option
Or Seats 26A, 26B, 26C – in case the infant bassinet row (Row 16) is fully occupied"

When arriving to check in the staff at Munich had no information about this. They had sat two adults flying separately in row 16, which they said we would be offered if there was no infants that needed it. We were also told that we could not take row 26 as I was travelling with my son, and it is an emergency exit. That's completely understandable, but this is clearly on the booking - the incompetent staff at customer service just made promises they cannot deliver.

I raised this issue after the flight. No extra leg room offered, despite the injury to my spine. If they just told me at the start that it's not possible, I will understand and choose another options.

It has taken 3 weeks to get a reply from them on this issue, and all they have to say is:

"Your initial request was for seats in row 16. Vietnam Airlines also offered row 26 as an alternative option in case row 16 was not available. However, row 26 is an emergency exit row and, due to safety regulations, cannot be assigned to passengers traveling with children. As a result, our Munich team arranged seats in row 21 so that all three family members could be seated together. While this arrangement did not exactly match your preferred rows, it ensured that your family was accommodated side by side."

No recognition:

1) that it was the airline who originally promised us row 16 if no infants required it, then chose to sat two adults travelling independently there instead.
2) that this extra leg room was requested, and promised, because i have an injury to my spine.
3) that they promised us a row that we cannot sit in due to my son's age, despite the details being clear on the ticket.
4) that they completely failed to communicate any of this to check in staff at Munich. They had no record whatsoever of the promises customer service made.

This is not the first time I've had these issues with Vietnam Airlines. I fly regularly domestically, but internationally there is a big drop in quality. Customer service do not give any meaningful reply for weeks, and when they do, it's false promises followed by failure to take responsibility. Consider also that I am a Platinum Member, the highest tier for this airline. If this is the service they offer to the highest tier members then that's definitely something to consider!

The flights were fine and the food was good. However, do NOT book directly with them because their customer service has serious problems. The fare I bought advertised that changes could be made later for a reasonable price. And they advertise that you can make changes online. However, when I went to try to make changes it said I couldn’t do it online and needed to contact customer service. Luckily I found a link to submit a change request to them (not easy to find) instead of having to write an email to customer service, but after you submit the request you still have to wait for their manual reply. And there is no calendar to see what it would cost to change to different days! You can only choose a day and wait for them to tell you how much it will be. Plus, you can’t predict the price on certain days because it doesn’t seem to be matched at all to the prices of new flights you see online. Usually they responded in 1-2 hours to the request. But once, when I put the request in at 5 p.m., they didn’t respond until 8 a.m. the next day! It had nothing to do with the time zones because I was in Europe so their office should have opened at 1 a.m. in the morning Vietnam time, and the previous day they had responded to me late at night. The next morning, while I was waiting for them to respond, I made an international call to their customer service line (Vietnamese number) and the customer service agent told me it would be $606 to change. I tried asking if other days of that week were cheaper and she couldn’t understand my question even though I asked multiple times in different ways. I even called back and talked to someone different and she quoted me the same price and also didn’t understand my question about cheaper days. Then, just an hour later, they finally responded by email to my original change request and said it would be $349 to change, much cheaper than what they told me twice on the phone. WTF? So there isn’t any point in calling customer service instead of waiting for them to respond because you won’t get a fair price. And you can’t even ask at the airport counter because the staff say they just have to submit the request to the ticketing office, same as you do online. So you just have to put in the request and wait, and then wait again if you want to check another day. So if you fly Vietnam Air, please use a booking site to book even if it is a little more expensive else you might run into serious problems if you want to do things like change your flight.

Vietnam Airlines - 0 stars

We were booked to fly Vietnam Airlines by our travel agent - Trip a Deal. The staff on the plane were good and I wish that I could give them the credit that was earned, however the actions of Vietnam Airlines prevent this.
As a group, we got to HCM airport and everyone went through the check in process without an issue. Except for the two of us. The check in agent, kept checking their screen and then went to check something with her manger. After a 10 mins wait, she comes back, and we ask if everything was, ok? Fine, fine was the answer. More tapping on the keyboard. Now she is waving her arm at the supervisor who can't see her, so she goes back to them. A 15 min wait and she comes back. "You wait" she says and brings us and our luggage away from the counter to some chairs. Again, I ask if everything is ok. Fine, fine she says.
After about 30 mins, she comes back to collect us and brings us back to the counter. I ask again if everything was ok. She just nods.
At no time, were we angry or abusive. We don't believe that shouting at someone is the best option.
We arrive at Melbourne airport and go to the Virgin domestic counter (as was organised by Trip a deal), only to find that there is an issue.
He calls over his manager and she says that we don't have tickets for the Virgin Flight. I show the booking number. She says that you did but your tickets have been cancelled. You'll have to contact Trip a Deal to find out what's going on.
I call Trip a Deal who have no clue what's happened.
My husband calls Virgin and was able to find out that Vietnam Airlines has cancelled our Melbourne to Brisbane flight with Virgin. I have no idea as to why this was done as they aren't affiliated.
I call TAD. They put me on hold and then come back to say yes, Viet. Airlines did cancel it and there is nothing we can do to get you home to Brisbane.
I say that I have paid TAD and it is their job to get us home.
After 2 1/2 hrs, the TAD agent comes back as asks me to go to a kiosk and put in a booking number which I do. The flight does come up. Why? They had rebooked on the original flight which had already left.
Back on hold.
After 3 hours total with TAD, they say that there is nothing that they will do to help and that I had to pay for the tickets myself if I wanted to get home.
So that's what we had to do.
Pay $1038 for a last minute flight to get home.

I will add that both my husband and I were so sick with Influenza A (we wore masks on the plane and in the airport).

It turns out that our melb-bris flights were cancelled as the agent in HCM thought it was part of our premium economy package. The HCM-Melb plane didn’t have premium economy and we were each given a sky suite (3 seats together in economy), however instead of talking to us, she cancelled our Australian flights.

After nearly two months of waiting, Vietnam Airlines, finally refunded the $1038. At the time, I was emailing the Deputy General Manager, Mrs Luu Thi Hien Ninh and I then asked for compensation (I wanted to get the refund first in case they decided to do the wrong thing). I was offered lounge access for one time only. So they wanted me to spend thousands of dollars in flights with an airline who took nearly two months to refund me from their own mistake (I have an email confirming this) just so I can access their lounge which is approximately worth $30 AUD ($60 for both of us)! You have to be kidding! As soon as I questioned this and said that it was unreasonable, my email was then sent back to the base level of customer service!

0 stars!

I am submitting a complaint about my Business‑Class journey on 1 March 2025 from Melbourne to Ho Chi Minh City and onward to Danang.
My ticket is :
ТKT-7383485905869

Despite holding a fully paid, confirmed Business‑Class return ticket with pre‑selected seats, I was involuntarily downgraded to Premium Economy and subjected to multiple service failures that violated both your Contract of Carriage and Australian consumer regulations.

⸻

What Happened

Evening of 29 February – I received an SMS/email saying my confirmed Ho Chi Minh–Danang flight had been “rescheduled” to a later departure, eliminating the seat I had already chosen and paid for.

1 March, Melbourne Airport – At check‑in I showed staff my Business‑Class ticket and the confirmation that my seat issue had been “solved” (see attached screenshot from Vietnam Airlines Melbourne). Staff refused to restore my booking, offered no explanation, and provided no alternative other than “resolve it in Ho Chi Minh City.”

1 March, Ho Chi Minh City Transit Desk – I discovered the original flight was operating exactly as ticketed with vacant Business‑Class seats. When I asked why I had been removed, the first response was, “Bad luck.” Pressed further, the agent admitted my seat had simply been reassigned.

1 March, Ho Chi Minh City Desk – Staff suggested I purchase another ticket. After a lengthy, stressful wait, they issued me a Premium Economy boarding pass on an earlier flight—no apology, no compensation, and no Sky Pearl mileage credit for the downgrade.

Since returning, I have received no follow‑up, apology, or refund.

Very bad experience with Vietnam Airlines.
The second flight was delayed by 4 hours which made it a total 10 hours waiting at Han Noi airport. No explanation was given. Although you are supposed to get a compensation if the flight is delayed by more than 3 hours, they said it was not an option for this flight.
My luggage arrived destroyed in Paris. The airline company is supposed to cover the cost but they ignored my request.
Half the crew was unsympathetic, looking annoyed if you ask something.
Not going to fly with them anymore.

I had a very bad experience with Vietnam Airlines. From the beginning, the service was unprofessional and frustrating.
The staff were not helpful or friendly, and there was a serious lack of communication.
Delays without proper explanation.