The refund process for my flight ticket was very quick and straightforward. The staff was professional and responsive, keeping me informed throughout the entire process. Overall, the service was excel... See more
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Best services ever. I was so skeptical about the whole case but i gave it a try and i got surprised when I received an email about the case being successfully handled. I had a flight delayed for almo... See more
Very helpful. Gave me detailed instructions which is the best way to get the refund. Instantly replied to mails. The payment took only ONE working day after completing the informations about the bank... See more
The best company! I had a flight delayed for 6 hours without any notice and the airline didn't care but thanks to Vidora.al I got compensated . Highly suggest everybody to seek help from them fo... See more
Company details
Written by the company
We’re Here to Help Air Passengers! We make claiming simplier for all passengers who are unsure of their rights, lack the time, or lack the expertise to embark on the claims process themselves. We stand up to airlines in court, and we campaign for national governments to introduce fair air travel rights. We’ve helped countless more through our fight for justice. From our foundation as a startup in 2021, Vidora eyes to help passengers for their rights not only in Albania but beyond. We’re continually investing in modern technology to power our easy-to-use website and make our customers’ claims even simple.
Contact info
Str Abdi Toptani, Torre Drin, 1001, Tirana, Albania
- +355 69 393 2299
- service@vidora.al
- vidora.al
4.9
Excellent
262 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My trip of a giro was Canceled and the…
My trip of a giro was Canceled and the Air Company did not reward us but the Vidora company helped us get our reward. Thank you very much Vidora and only to recommend to some of you.
27 October 2024
Unprompted review
Great service
Great service, short time of compensation. Communicative and professional service.
17 January 2025
Unprompted review
I had a great experience with Vidora…
I had a great experience with Vidora even though I didn’t know anything about this company before I saw the billboard on the airport where I was waiting for 5 hours for the flight. They were very professional and realized the compensation from the airplane company in 3 months as thay sad when I reported my case. I was more than surprised that I actually received the compensation for the delay. I really recommend this company if you ever have a problem with the flight.
13 January 2025
Unprompted review
At first i was a bit sceptical as it is…
At first i was a bit sceptical as it is hard nowadays to believe true helplines.
It took me 6 months from the moment of this application, and within a day i was able to get compensation about my cancelled flight.
Thanks to Vidora , i got my compensation as i deserved to get it .
29 May 2024
Unprompted review
Trustful and fast!
2 May 2024
Unprompted review
Good experience
First time with vidora, Very correct and very fast in processing my claim, trust 100%👍👍👍
3 December 2024
Unprompted review
Very fast and professional.
11 December 2024
Unprompted review
Great Experience.
Great Experience.
Excellent Comunication.
Fast and reliable service.
Trust them 100%.
2 December 2024
Unprompted review
My flight was delayed for 6 hours and I…
My flight was delayed for 6 hours and I had no hope for compensation because I thought the agency would use it as a reason that the cancellation was announced in the morning of that day. But Vidora with her work achieved it. Not only was it successful but it was also done quickly. I recommend Vidora to everyone.
24 October 2024
Unprompted review
Absolutely excellent.
Absolutely excellent.
Very correct and very fast in processing my claim. 🇨🇦
2 December 2024
Unprompted review
Vidora made the impossible, Possible!
I had zero faith for the refund but Vidora made it possible.
Best service , do not fool around about other companies.
Trust Vidora 100%.
12 November 2024
Unprompted review
The best company ever.
12 November 2024
Unprompted review
Very responsible company
I received the payment in less than a month 😀
6 November 2024
Unprompted review
Very reliable comany
Very reliable comany! Very fast in solving cases! I would suggest it to all of you 😊
5 November 2024
Unprompted review
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