Videvo.net - Free Stock Footage Reviews 175

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

Hello, I have been using the services of the videvo site for many months now. Problems started with the account, I wrote to the administration and the employees tried to help me in every possible way,... See more

Rated 1 out of 5 stars

5 months ago I cancelled my subscription, for some reason it did not cancel it and has been charging me for 5 months. 2 days ago I try to cancel it again and it just says 'error cancelling subscr... See more

Company replied

Rated 5 out of 5 stars

I had a copyright claim placed erroneously on a YouTube video that included a music clip from this site. After my appeal was denied, I reached out to Videvo for help. Simon replied and followed-up wit... See more

Company replied

Rated 5 out of 5 stars

I'm very impressed by Videvo's customer support. They've been very helpful and accommodating even though I made some mistakes. Their selection of video clips is perfect for my project and I was... See more

Company details

  1. Video Production Service

Written by the company

Download free stock footage and HD video clips; Videvo has a large archive of HD & 4K video clips, motion graphics and stock footage. Royalty-Free licensing


Contact info

3.8

Great

TrustScore 4 out of 5

175 reviews

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Rated 5 out of 5 stars

Assistance

They're very responsive to address any concerns I have and are very nice to work with.

18 June 2025
Rated 1 out of 5 stars

WOW what a con

WOW what a con, I signed up on their $16/month you get nothing, have to upgrade again, I immeadiately cancelled and put it down to experience.,
checked Trustpilot too late :-(

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not sign up for this site

Do not sign up for this site. They don’t let you cancel. I have been getting charges every month for the last 4 months. I have canceled and gotten cancellation confirmation 6 times within that timeframe. Yet I still get charged every month.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Videvo are a bunch of THIEVES

I opened an account with Videvo in 2021. The account was never actually opened, its status remained "free", so I just forgot about it. Videvo, however, has been taking money from my Paypal account for 4 YEARS!! When I finally noticed it, I asked for a full refund and they denied it. They owe me $576. I opened a dispute with Paypal and they asked me to close it (pretty sure it's against Paypal rules), promising they would refund me only the last payment. Are these people for real?

21 October 2024
Unprompted review
Rated 5 out of 5 stars

A solution and an explanation

I was happy to receive not only the solution I was hoping for but also an explanation as to what happened as well. Also, using the support email was very easy and the end result happened very quickly. Thank you!

14 October 2024
Rated 1 out of 5 stars

Support

Support? What support? I couldn’t download assets and all Videvo could do was open a new case each time I responded to their emails. Hopeless in the extreme.

27 August 2024
Unprompted review
Rated 1 out of 5 stars

A disaster since Freepik took over

A disaster since Freepik took over. You pay for Premium downloads and end up having to 'beg' for the paid-for credits to your account. You don't want to subscribe with monthly payments. If you have to, subscribe and use what you need and immediately unsubscribe. Or get ripped off.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

I like everything on videvo

I like everything on videvo . I only would request videvo team to add a request section to the site . This will help creators like me request for videos we are unable to find .

14 May 2024
Rated 1 out of 5 stars

5 months ago I cancelled my…

5 months ago I cancelled my subscription, for some reason it did not cancel it and has been charging me for 5 months.

2 days ago I try to cancel it again and it just says 'error cancelling subscription, please contact support'. So I stopped my card and contacted support directly.

2 days later and I receive no response yet, and they retried debiting my card 2 times again today.

29 February 2024
Unprompted review
Videvo.net - Free Stock Footage logo

Reply from Videvo.net - Free Stock Footage

Hi Joe,
First and foremost, we want to extend our sincerest apologies for the inconvenience and frustration you've experienced with your subscription and our customer service. At Videvo.net, we strive to provide not only the best video content but also the best customer experience, and it's clear we've fallen short in your case.

We understand how disappointing it must be to face issues when cancelling a subscription and the added stress of unauthorized charges. Please know that we take your situation very seriously and are here to rectify it as swiftly as possible.

To ensure we resolve your issue thoroughly and prevent any further inconvenience, could you please directly email us at support@videvo.net with the subject line "Trustpilot: Urgent Subscription Cancellation Issue"? This will allow us to immediately flag your case for priority review by our support team. In your email, if possible, please include any relevant details or correspondence you've had with us previously, as this will help us to quickly understand and rectify the situation.

Additionally, we are committed to investigating why the cancellation did not process correctly and why there was a delay in our response to your support request. We will also review our subscription management system to prevent similar issues from occurring in the future.

Your satisfaction and trust in Videvo.net are incredibly important to us, and we are eager to make this right. Thank you for bringing this to our attention, and we look forward to hearing from you soon to resolve this matter to your satisfaction.

Many thanks
Videvo team

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