Vidéotron Reviews 

Worst company ever I got a brand new phone for one month it got hacked with a Sim swap and basically they refused to cancel the phone they Continued Billing me With calls to the US which I don’t live there and don’t make calls there yet they had proof and basically the frauder just needed my phone number to bypass the system And no authentication whatsoever and basically they told me I’m responsible are you kidding me I’m not the security for their net work never ever again they’re the worst

Getting calls from a collection agency on a cancelled service for a mobile phone line. I never received that bill.
Also they do a hard check on your credit, Equifax that is. Really? Hard check? Soft check ok, but why? It stays on your credit record for 3 years. Come on.

Never had this experience with other providers. When I signed up for the services they didn’t mentioned that I am under the contract. They send me the service contract and it was in french and when I asked them to send me the contract in english they didn’t do that and when i planned to move to another province and seems like there is no services in Vancouver. So I planned to cancel the services and at that time also didn’t mentioned that I will get the penalty fees. She just cancelled the services. And then again I talked one the agent I asked that is there anything coming up and then he mentioned that there is nothing to pay. Each agent have different guidelines. For that I need to suffer and pay this penalty.
Moreover If your services will in vancouver for sure I will continue with my services. But there services are not in Vancouver.

Our building had an agreement with Videotron when we moved in so they were our only option when signing our lease. When we moved out we transferred the plan to the new tenant, called Videotron to confirm that it had been transfered and moved out. Two years later we began to get calls stating that we owed almost $500, when we called Videotron they stated it was for "unreturned equipment" there was never $500 worth of equipment in our apartment to start so I don't know where that number came from. We called and explained that we had passed the plan on to the new tenant and they stated that there was "no record of this". They have since sent the $500 to a collection agency called GCQ Canada, when I called to explain that I did not owe that money the agent revealed that this happens a lot with Videotron but that unless it is resolved I owe the money. Videotron agreed to open an internal investigation and never responded to us, it's been 3 months and we have heard nothing. Do not use videotron.

In 2022, I moved to Montreal and rented an apartment in a building that has an agreement with Videotron. I wasn’t able to choose my internet provider and was practically forced to subscribe to their service due to the lack of options.
I received two devices: one for TV channels and another for internet.
In November 2024, I returned both devices, along with all cables and the remote control, in person at a store. However, the company keeps calling me insistently, charging me $184 for a third device that I never received.
I don’t know how to resolve this anymore, as I’ve tried everything possible.
I’m extremely dissatisfied and frustrated.
Has anyone experienced this? How did you solve it?

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En 2022, j’ai déménagé à Montréal et loué un appartement dans un immeuble qui a un accord avec Vidéotron. Je n’ai pas pu choisir mon fournisseur internet et j’ai été pratiquement obligée de souscrire à leur service, faute d’options.
J’ai reçu deux appareils : un pour les chaînes de télévision et un autre pour l’internet.
En novembre 2024, j’ai retourné les deux appareils, avec tous les câbles et la télécommande, en personne dans un magasin. Cependant, l’entreprise continue de m’appeler sans cesse pour me réclamer 184 $ pour un troisième appareil que je n’ai jamais reçu.
Je ne sais plus comment résoudre ce problème, car j’ai tout essayé.
Je suis extrêmement insatisfaite et révoltée.
Quelqu’un a-t-il déjà vécu cela ? Comment avez-vous réglé la situation ?

Well let me tell you that I have been with Bell for all service at home lately being experiencing issue with terminal and after so many call / hours spent I have decided to kick them out of my house . Now I’m with Videotron there is nothing to say more than I’m very happy installation flawless and service A1 . Happy New customer !

Bad experience! You should go back to basics..

Trying to sign up for an internet/TV plan... What a nightmare. Whoever designed their website needs to be locked up and kept away from all technology.

If this is how they conduct sales, I can't imagine just how horrible their service is.

Be warned!

I WHOULD LIKE GIVE 0
its horrible company , they charge as they want, even i pay they still sent bill, with 2 times more than before, also when you call, they even don't know what they are doing. and their behaviors with clients its exactly harassment. They receive money and they still call , sent letters. ..... have to call them all the time to fix problems about bills. Every month in the row. they charge me 2000$ when I don't even have service with them any more. its horrible service I ever had in my life.

Horrible customer service!!! Big time liars. Got ripped off. Watch your bills.

Hi,

In October 2024 I cancelled my home internet with Videotron. I asked about cancellation charges, the operator told me I would have to pay something like $5 and that's it. Three months later at the end of December 2024 I receive a bill of $200, call the operator who tells me that this bill is coming late because of the renewal procedures and because the previous operator was wrong they would give me a discount. End of January I receive the same bill of $200. I phone the operator again, agree to pay. Mid-february they issued the bill, they don't wait for me to pay it instead they pass it to ARM debt collecting agency at the end of February. This is ridiculous.

First, they don't tell you about cancellation fees, then they don't issue the correct bill, then they snitch on you.

Thank you, Videotron for your lovely humane service!
I never said I won't pay btw.

I am a Videotron customer and saw an online ad for the same package that I currently have but at 40$/month cheaper. I called to ask them to switch my plan to this one. Seems simple enough right? Wrong. If you have been a customer for 7 years like I have, you will be paying more than a customer joining today. You are punished for being a loyal customer. I can understand if it was a 1 or 2 year promotion for a new customer. But this was a lifetime discount for new customers that is unavailable to current customers. Absolutely ridiculous. As a positive, the people on the phone were polite.

Absolutely atrocious experience. I have an official complaint with the government body in charge of telecom. This is abusive. Unauthorized billing, constant mistakes. Their systems are horrible, their employees can't do their job because of it. This is insanely bad service.

The worst company ever, that always has problems with the bill, I spent 5 month to demonstrate they over charge me when I quit my internet service with them. Now that I also quit my data service with them they wanted to over charge me again like 330 cad. And I demonstrated them that I owned them (zero). So, now I came from receive another paper bill saying that I own them 24 dollars even though if I have not contract with them since one month, they keep charging me as if I have the service active with them. It’s incredible anoying what they does, I don’t know if their agents are not prepare for the job, or if they don’t make notes, but it’s unbelievable. If you want a good advise stay away from them. I advise aaalll my friends not to get their services. And aslo their internet WiFi service sucks. Now I have to spent more time of my life trying to explain everything to another brainless agent that won’t understand and will make a bad job again. Now I have to get all my bills with all dates and make like an university thesis to be able to explain the next one what happens. It’s a pain in heart. Just close your company and avoid people to have a heart attack please 🤦🏻

I called to get a new TV terminal for my 93 years old mother, I got the worst customer service possible and nothing in the end. Recap of the issues :
1. The supposedly expert technician did not know what I was talking about - terminal supporting the HDMI-CEC protocole - yes detailed but when you are qualified you know what I am talking about

2. After 40 min of wait and transfers I got someone (I am restraining for giving his name here) who explained that my mother has a $80 or so unpaid telephone bill - the bill having been sent Dec 10th - and Vidéotron will not place a terminal change until it has been paid

Really? This unpaid bill is not even past the 60 days limit AND there was a postal strike

I requested quite brusquely, yes at that point I was less polite, that they proceed and I will pay the bill with my mother the next day when I am with her at her residence - NO DICE

So my last sentenced was then Vidéotron installed a very old terminal when they stated they were replacing the last one with a new one (this protocole missing is old but still the terminal model older) - a lie in my book - and now they are hijacking replacing this terminal with a new one supporting adequately new TV models, because of a 40 days past due bill still in the mail!!!!

This is disgusting…

The worst telecommunication company in the history of mankind.
Had to spend weeks to proof they did mistake on billing , after cancellation, they sent my file to a collection agency because of their billing bugs for 45 bucks!!!
Then when I proof They owed me, then they sent me a cheque ! They said I have to pay the collection agency and then They compensated it with an extra money!
Avoid them at all costs

I am greatly satisfied with the customer service I was provided by Omar at the Videotron kiosk at the St-Laurent Shopping Mall in Ottawa. Omar was able to answer all of my questions and took all of the necessary time to assist me. He even complimented my iPhone background of my favourite artist, which was the cherry on top. I highly suggest everyone to visit the Videotron kiosk at the St-Laurent Shopping Mall in Ottawa and ask for Omar (if available) if they are in need of a new phone/phone plan.

I submitted an online form to enquire about a plan for a new phone. Their representative called me and after all the data sharing (credit check included), I was approved while on the call and told that I'd receive the device within 2 days. The next day, 2 more representatives called to set up the plan for me. I informed them that one of their colleagues had already talked to me to finalize the contract. The contract document was shared over email and I was anticipating the arrival of my new phone. When, after 5 days the phone didn't arrive, I contacted their customer service through chat. I was told that my contract was canceled by their security team. Not a single word of intimation was received and no explanation was provided! Overall a terrible experience

This service used to be awesome but recently it became a real nightmare. If you’re planning on working from home with your internet think twice