Purchased a coffee table, which arrived with faults. Contacted the support which has utterly failed (over more than 15 emails back and forth) to do anything, even after I have send all photos and deta... See more
Company replied
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See what reviewers are saying
The cat trap in question was not possible to assemble based on the instruction manual, which is useless. It's basically a waste of money. I'll have to take it for recycling.
All good! This is my second time shopping at VIDAXL. The order arrived quickly. The bench was perfectly packaged, but I had to assemble it myself. Both items I've purchased so far have been of very g... See more
Company replied
Great handling of a return shipment. Fast processing. As a customer, you can only wish for this kind of handling of a complaint/cancellation and unfortunately it is no longer a given these days. You... See more
Company replied
Company details
Written by the company
Η vidaXL είναι ένας διεθνής διαδικτυακός πωλητής λιανικής όπου μπορείτε να βρείτε ό,τι χρειάζεστε για το σπίτι, τον κήπο, το γκαράζ και τις εργασίες «κάν'το μόνος σου». Η ιδέα μας βασίζεται στην προσφορά μιας ευρείας γκάμας προϊόντων που επιτρέπουν στους ανθρώπους να «ζήσουν καλύτερα για λιγότερα». Χρησιμοποιώντας απλές λύσεις μείωσης του κόστους που δεν επηρεάζουν αρνητικά την ποιότητα των προϊόντων, είμαστε σε θέση να κάνουμε τα προϊόντα μας προσβάσιμα για όσο το δυνατόν περισσότερους ανθρώπους. Όλες οι διαδικασίες από την ανάπτυξη και την αγορά προϊόντων, το μάρκετινγκ και τις πωλήσεις, την εφοδιαστική αλυσίδα και την εξυπηρέτηση πελατών βρίσκονται στα χέρια μας. Με αυτόν τον τρόπο διατηρούμε τον πλήρη έλεγχο της λειτουργικότητας, της ποιότητας και του κόστους των προϊόντων μας.
Contact info
Netherlands
- vidaxl.gr
3.3
Average
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Not satisfied
The delivery was delayed, and I was only informed four days after my purchase. Also, the product arrived with a damaged corner, and the assembly instructions were printed out of order.
Update: I'm adding one star because the customer support team handled my complaint promptly and professionally, which led to a positive final experience
19 May 2025
Unprompted review
Reply from vidaXL
Dear Katerina,
Thank you for contacting us!
We are sincerely sorry to hear that you are disappointed with your purchase.
We greatly appreciate you sharing your experience with us through this review. We greatly value your feedback as it helps us identify areas for improvement and continue to improve our services and products.
Your satisfaction is our top priority and we undertake to resolve your concern as soon as possible.
Following our telephone contact, we are very pleased to have been able to speak with you and confirm that we will do our best to offer you the appropriate solution to your issue. You will soon receive an email with the proposed solutions.
Thank you in advance for your cooperation and we look forward to your response.
Have a nice day!
Klara/vidaXL
Design flaws
Several parts were impossible to use in the design. After the company's help center reached out, they genuinely understood the product issues and figured out a way to compensate. Support is great, and I really hope they'll consider our discussion.
4 May 2025
Unprompted review
Reply from vidaXL
Dear Panagiota,
Thank you for contacting us!
We are sincerely sorry to hear that you are disappointed with your purchase.
We greatly appreciate you sharing your experience with us through this review. We greatly value your feedback as it helps us identify areas for improvement and continue to improve our services and products.
Your satisfaction is our top priority and we undertake to resolve your concern as soon as possible.
Following our telephone contact, we are very pleased to have been able to speak with you and you agreed and satisfied with our solution provided.
Thank you in advance for your cooperation.
Have a nice day!
Klara/vidaXL
finally I received fast support to…
finally I received fast support to resolve the problem , and returned the Item fast and also received very fast the money back at my account ,, very nice support team ,, thank you !!!
15 April 2025
Unprompted review
Reply from vidaXL
Dear Lorenzo Blender,
Thank you for choosing vidaXL.
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We hope to see you again in the near future.
Regards,
Joan - vidaXL
They're very flexible and understanding…
They're very flexible and understanding when one of the products has issues. The after sales policy they got is super .
1 April 2025
Unprompted review
Reply from vidaXL
Hello,
Thank you for choosing vidaXL.
We are glad to learn everything went smoothly.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Regards
Mina - vidaXL
Reply from vidaXL
Dear Niko,
We appreciate your feedback and are sorry if you are not completely satisfied with the products you ordered.
We want to apologise for the inconvenience caused you.
As we did not receive any answer to our email, if you still need help and would like to help you, please contact us again via email to: feedback@vidaxl.gr . The relevant department will get in contact with you in order to help you further.
Thank you for understanding.
Have a nice day!
Klara/vidaXL
Reply from vidaXL
Dear Mariaelena Valasidou,
Thank you for your feedback!
We're so glad to have been able to assist you and appreciate your recognition of our service.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Kind regards,
Rachel - vidaXL
Not only fast but rapid delivery
Not only fast but rapid delivery. I recieved my item (tent for inflatable boat) 6 days after order! Excellent quality, low price, exactly as described. Happy deal. I'll by again.
3 February 2025
Unprompted review
Reply from vidaXL
Dear ΜΑΝΟΣ ΓΙΑΠΙΤΖΑΚΗΣ,
Thank you for taking the time to leave feedback about your experience!
We’re so grateful that you took the time to share your feedback with us.
It is our goal to provide high-quality products with affordable pricings.
We are happy to provide a prompt delivery service to you.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan
defective parts
way too many pieces that didnt have to be separated but still we needed to assemble them, and TWO defective parts, i was forced to open new holes in the correct place in order to manage and put the furniture together. Low quality wood
5 February 2025
Unprompted review
Reply from vidaXL
Dear customer,
We appreciate your feedback and are sorry if you are not completely satisfied with the products you ordered.
We want to apologise for the inconvenience caused you.
As we did not receive any answer to our email, if you still need help and would like to help you, please contact us again via email to: feedback@vidaxl.gr . The relevant department will get in contact with you in order to help you further.
Thank you for understanding.
Have a nice day!
Klara/vidaXL
The instructions were minimum
The instructions were minimum, not enough info. The MDF was low quality and i would not recommend the product.
4 February 2025
Unprompted review
Reply from vidaXL
Dear Dimitra,
We appreciate your feedback, and we are sorry if you are not completely satisfied with the products you ordered.
We are pleased to report that after many communications and analysis of the issue, we were finally able to find the appropriate solution to your issue.
We are particularly pleased that you agreed with the proposed solution and were satisfied, as this is very important to us as a company.
Have a beautiful day!
Clara/vidaXL.
Very good products
Very good products, well packaged. But.... I found the same wooden stool (exactly the same!! ) made in Vietnam, in a shop at my hometown for only 17,99 euros, instead of 45 or 48 that I paid to you !! Not a good bargain
Too expensive for what it's worth.
24 January 2025
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
Each day we make every effort to improve the quality of our services and provide you with the best experience.
If you have any questions, do not hesitate to contact us.
Have a nice day!
Rachel -- vidaXL
JUNK!
Really low quality products at very high prices. Bought a sofa and table for the balcony for €400. The items arrived and they are the cheapest junk. The quality is honestly worth about €50 tops for both, on a generous day. VidaXL should be ashamed!
Needless to say, both are being returned for refund. Lesson learned: shop at a local store instead.
19/2/25 UPDATE: While I maintain that the items I purchased from VidaXL were low quality and very overpriced, their customer service was exceptionally responsive to handling my returns and I received a refund - although minus a €9.99 return fee - within 2 weeks of returning the items.
So, the lesson with VidaXL is: poor quality and very overpriced items, but good customer service should you need to return your purchase.
30 January 2025
Unprompted review
Reply from vidaXL
Dear Marc,
We appreciate your feedback, and we are sorry if you are not completely satisfied with the products you ordered.
We are pleased to report that after many communications and analysis of the issue, we were finally able to find the appropriate solution to your issue.
We are particularly pleased that you agreed with the proposed solution and were satisfied, as this is very important to us as a company.
Have a beautiful day!
Clara/vidaXL.
Damaged goods, customer care rocks
Not only it took ages to receive the TV cabinet, when it finally arrived, it was visibly damaged even in its packaging. Not wanting to cope with further delays, I decided to overlook the damage, "patch" it, and assemble the cabinet. Sadly, the end result looks way worse than the advertised image (I mean, sure, that's what happens most of the time... but, come on, the price tag "promised" better quality).
I am not happy at all with this purchase. I should have just gone to a local store and buy something similar for the same amount of money.
P.S. I've changed my rating from 1 to 3 stars. Customer care contacted me right away, and they provided an acceptable solution to the issue. Knowing now that they value their customers, I can say that it would have been a definite 5 star review. Still, I leave the original review, so that other users know what they might encounter. Cheers and thanks for the great support!
12 January 2025
Unprompted review
Reply from vidaXL
Dear Konstantinos,
We appreciate your feedback, and we are sorry if you are not completely satisfied with the products you ordered.
We are pleased to report that after many communications and analysis of the issue, we were finally able to find the appropriate solution to your issue.
We are particularly pleased that you agreed with the proposed solution and were satisfied, as this is very important to us as a company.
Have a beautiful day!
Clara/vidaXL.
Since my last review for the product I…
Since my last review for the product I purchased, Vidaxl contact me and offer several ways to resolve the issue. Finally I am totally happy with my purchase.
23 January 2025
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we will do everything we can to continue to offer you a first-class shopping experience.
We hope to welcome you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
Awfull after sales and not only experience
Updated review.
The answer of VIDAXL is a total lie.
NO ONE called me ever for my recent purchased.
UNBELIEVABLE LIES.
Stay away from them, at any cost
!!!
First Review.
Good products at a good price BUT this is a European company that ships from warehouses outside of Greece, a fact that is not mentioned anywhere. Whether you register as a corporate customer or a retail customer, it's clear you won't receive a Greek invoice, as they simply cannot provide one. As for customer service, you’d better hope you don’t need it. They respond via email using Google Translate, more or less. No proper communication, no accountability on their part.
22 January 2025
Unprompted review
Reply from vidaXL
Dear Georgios,
Thank you for contacting us!
We are sincerely sorry to hear that you are disappointed with your purchase regarding the invoices and the customer support.
We greatly appreciate you sharing your experience with us through this review. We greatly value your feedback as it helps us identify areas for improvement and continue to improve our services and products.
Your satisfaction is our top priority and we undertake to resolve your concern as soon as possible.
Following our today telephone communication, we are very pleased to have been able to speak with you and confirm us that you did not encounter any issue related the feedback and as per you said your order are very old and you did not encounter any issue. We would also appreciate if you could update your feedback also.
So, we remain at your disposal and if you need anything else, please free to contact us again and send your email at feedback@vidaxl.gr and the relevant department will do their best to offer you the appropriate solution to your issue.
Thank you in advance for your cooperation and we look forward to your response.
Have a nice day!
Klara/vidaXL
I purchase an office chair
I purchase an office chair. I set it all good. The quality is too poor and the fabric torn within 5 hours!!!!
AWFUL EXPERIENCE.
10 January 2025
Unprompted review
Reply from vidaXL
Dear Chara,
We appreciate your feedback and are sorry if you are not completely satisfied with the products you ordered.
We want to apologise for the inconvenience caused you.
As we did not receive any answer to our email, if you still need help and would like to help you, please contact us again via email to: feedback@vidaxl.gr . The relevant department will get in contact with you in order to help you further.
Thank you for understanding.
Have a nice day!
Klara/vidaXL
fast arrival
fast arrival, good packed. I have not installed yet the sink or opened the package. I will give updates then.
15 January 2025
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we will do everything we can to continue to offer you a first-class shopping experience.
We hope to welcome you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
I ordered 2 x Ratan couches from this…
I ordered 2 x Ratan couches from this crowd. They came and I had to assemble them. As you can read in some of the posts assembly is impossible unless you have an engineering degree and workshop full of tools an F1 teem would appreciate. The assembly instructions are useless and badly printed. I see they are based in Holand but you can see that the products are manufactured in the east, the quality is so crap it makes me laugh.
I have redesigned the whole couch assembly method which cannot be done by someone without engineering skills and tools. If you do not have these skills DO NOT BUY KIT FORM PRODUCTS FROM THESE CLOWNS
I will be buying nothing assembled or not
8 January 2025
Unprompted review
Reply from vidaXL
Dear Robert,
We appreciate your feedback and are sorry if you are not completely satisfied with the products you ordered.
We have sent you a private message, asking for more information about your order and your contact email, so that we can establish communication and help you further.
Thank for your reply and kind regards,
Klara/vidaXL
Professional job . Good quality. Excellent service. Unique prices
Customer service VidaXL ... Natalia ... was very fast and very helpful with one of my orders. She is really doing a very helpful and professional job for VidaXL and for the customers.
VisaXL is selling very unique with good quality and very good prices products.
Thank you Natalia
Thank you VidaXL
8 January 2025
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We appreciate your kind words and are glad that we were able to meet your expectations. Your satisfaction is very important to us and it is our goal to always provide you with first-class service.
We hope to welcome you again in the future and are happy to assist you at any time.
Kind regards,
Jeana – vidaXL
The order never came and never have I…
The order never came and never have I got an email about it.
7 January 2025
Unprompted review
Reply from vidaXL
Dear customer,
We want to apologise for the inconvenience caused you.
As we did not receive any answer to our email, if you still need help and would like to help you, please contact us again via email to: feedback@vidaxl.gr . The relevant department will get in contact with you in order to help you further.
Thank you for understanding.
Have a nice day!
Klara/vidaXL
i have never received the things i…
i have never received the things i ordered
24 December 2024
Unprompted review
Reply from vidaXL
Dear Alexandra,
Thank you for contacting us!
We are sorry that you said that never received your order.
As we did not receive any answer to our email and if you still need help and would like to help you, please contact us again via email to: feedback@vidaxl.gr. The relevant department will get in contact with you in order to help you further.
Thank you for understanding.
Have a nice day!
Klara/vidaXL
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