vidaXL.us Reviews 902

I purchased greenhouses from this company and they are not good quality at all. The tiles will not stay in them, the frame is not good quality and was so bent when we received it we had to constantly work on it to assemble. I have a second one that I dread putting up because the first one was such a disappointment. Every little wind we get it falls apart. I bought this as an educational tool for students at a school and am highly disappointed.

Beautiful furniture for the price. Especially the color choices! The concrete gray is absolutely beautiful. Thanks to all!!!!

Bare-bones, easy to navigate web based store that does not "oversell" itself, a rarity these days, and much appreciated.

Excellent variety and quality of goods. Very low prices. Reasonably quick shipping. Packed well, arrived on time.

I could not be happier.

Do not purchase products by VidaXL. If you have to deal with this manufacturer, prepare for a seemingly never ending nightmare. Over 3 months, I had to call them roughly 30 times as they pushed me off and rarely called back when scheduled, I had the same conversation over and over like Billy M in Groundhog Day, they changed their number, they scheduled 3 days in which they agreed to send a truck to replace the defective product they shipped, they did not show any of those days and did not call to let me know for 2 of the days I stayed home, and finally they said today they could not provide a functioning lounge. Avoid VidaXL like a person with two first names. They cannot be trusted.

We bought self adhesive vinyl flooring about 4 years ago. We didn't get the opportunity to lay it. We moved to Spain 2years ago and have just got around to laying it in a spare room. It looks great. So surprised it has stuck so well after so long. We expected to have to buy additional adhesive, but no. Over the moon with the quality.

Excellent experience. Excellent beautiful entry table. Fast delivery. I was able to put it together in about 35 mins. I'm a 68 yr old female partially disabled. Shipping and packaging were impecable. Customer service communication was nice and easy.

I ordered a cabinet, which looked nice in the picture. When I received it, I realised how bad quality it had. The corners were broken partly, and some of the surface lacked surface-material. So cheap looking that I decided to throw it away. I wanted to give feedback, however, I was not offered any email or contact details but just a superficial discussion with a bot thereafter with a customer service person, who could be of no assistance.

Gazebo £152 delivered in good time. Not much problem to build it took a while just pictures for instructions.Some of the poles had scrapes where paint had come off and two had small dents in them.When it was built was i so disappointed in the quality, it is so wobbly that a light wind will probably bend it. You should have product reviews on your site!

Update, VidaXL got in touch quickly after reading my previous review and i can’t fault their customer support in resolving my issue with the gazebo. Fist class service and would not think twice about ordering from them again.

Good delivery service, product is exactly what I need. Well worth the money

The product arrived in perfect condition quickly. The desk is just as advertised and what I wanted.

Bought the vidaXL Garden Storage Cabinet with 4 Shelves online. However, upon receiving it, some of the shelves were damaged. The entire cabinet felt flimsy and it was evident that the shelves were made with low-quality materials.

Organizing the return process turned out to be a pure nightmare. Their customer service is unreachable by phone, and when contacted via email, they relied on translators and templates to respond, making communication very difficult.
It took forever to obtain a return label & receive a refund.
I must have sent over 20 emails and even had to threaten them in order to get my money back.

AVOID AND DO NOT BUY ANYTHING FROM THEM

If I could give them a 0, I would. I wish I had read reviews before buying from them. The price one of my items was $532 when I placed my order online.
2 days later they send an invoice charging me $60 more!
when I write customer service they claim "we can't do anything if the price went down"
The price did NOT go down, they overcharged me.

Not to mention the color they shipped me is entirely the wrong color & they are offering a measly $6 credit for that mistake, which is a complete joke off a $600+ order value.
DO NOT SHOP AT VITAXL

For several months I have tried to get my money back for a parasol that was supposed to be excellent.
It brok down after one week.
I paid 1400 DKK for it and they offered me 150 DKK as a full compensation 😱😡
I had to show the Danish law of traiding, as if they didn't know it, to get them to change their mind.
After a long mail correspondence I were allowed to get goods for the full amount. Just write it here in this mail they said.
I did. They accepted the order ant then nothing happend.
Today, another fourth night after, I write them to ask where my order is. AND THEY ASK ME FOR THE ORDER NUMBER!
Al the correspondence is in mails, and it is al an answer to the prior mail. Everything is in the last mail.
They are stalling and stalling.
I am so pi s s e d of.
Give me my goods or my money back.
Full amount!

To be honest, I was dreading the customer service experience with this company, based on some reviews. But I was pleasantly surprised when they resolved an issue with fairness and expediency, making every effort to communicate and move the process along as seamlessly as possible. Because of this, I would order from them again. BTW, they have a nice daily auction on their site, offering a variety of new items to the highest bidder. Worth checking out!

Terrible customer service literary non existent. I am trying for two weeks to communicate with someone regarding an issue with the invoice and noone cares to answer or solve a simple issue. Once i got contacted by some weird speaking person sounded like russian accent trying to speak greek who didn't understand a clue about my issue. Very bad company stay away if you dont need problems. Its all automated responses and nothing else

Lack of customer care and service. I bought two sun longer for two months now and one of them was damage on arrival and I'm still waiting for the replacement. I'm still waiting to someone collect the damage one and the new one has never arrived.

Fast delivery! Both packages arrived on the same day. It would be even better if both packages arrived at same time.

Nice basket, very sturdy and well made

The problem solved quickly and I have received my package! 5 stars to customer service. Thanks