victoriaplum.co.uk 

Companies like Victoria Plum , suppose to be baned from doing business at all.
There is no customer servise, no live chat or phone number which you can deal with.
Received my damaged item and can not arrange replacement or refund.
WORST companie ever.
Please avoid VICTORIA Plum and go for a few £ extra , but don`t use them!!!!!!

Check out the returns policy BEFORE you buy anything!!!Costs more to return an item than it cost!

I have already reviewed this company but feel I must add to it following conversations with them on their business phone line today.

I rang the 03448044848 number and talked to a lady who just hung up on me after explaining my problem, so I rang back and was hung up on immediately without any words said on either side, so again I rang back and spoke to Stephen who refused to give me details of the parts I required and who else to speak to. He flatly refused putting me on to a manager.

I am disgusted with the way Victoria Plum are treating us and other customers. I have communicated in a polite and pleasant way but am being stonewalled by them.

Be aware before you buy!

I run a medium sized building company and have to say this is the VERY WORST company I have dealt with for a quite a few years! Absolutely terrible company to deal with! Items arriving broken with no way of getting through to them. You will be on the phone for hours and then nothing arrives. AVOID

If I could give them 0 stars I would. Day after day request for information about a delivery - 12 days on still not the courtesy of response to email, there is no telephone number, chat bot is always either off or not working........so an order placed, but no information about when or if it will ever be delivered, no ability to cancel it and request a refund. Appalling service.

Purchasing and delivery was fine. Customer Service is not so good. Anyone know how to contact them to replace a damaged item??
Email has been tried, as well as web chat - seems many companies these days only respond to reviews.

Seem that Victoria Plumb are very easy to order from but when something is wrong there is no recourse. Have a trade account and had problems before with faulty items. The last order we placed was awful. Had a toilet sent in the correct box but the wrong type. Took 4 days to replace which left our client with no wc. Then had broken clip on a drawer unit and havent been able to contact vp. Once they have your money that is it im afraid. Not suitable to use as a trade option dont be tempted.

We used VictoriaPlum based off reviews and recommendations, unfortunately the service we've received has been awful.
Our first delivery date (12th Sept), the order didn't arrive, no comms or contact from VictoriaPlum as to why. The delivery was then reorganised to 22nd Sept (a date we weren't able to take delivery), with no way to alter or change the delivery date.
We've tried to call VictoriaPlum on various numbers, all of which refuse to help as "they're for trade only". We've tried emailing various address, no response. We've tried the online chat which says "Chat currently busy" with no way to wait in a queue.
So we're now in a position where VictoriaPlum have taken our money, not delivered our goods as promised, and we have a plumber coming in a week with no kit to install.
Extremely frustrated.
I understand that companies need to adjust to the "new norm" with COVID etc, but not having a method for your customers to contact is unacceptable.

I wish I'd read the reviews about the company instead of the items I purchased as I would have definitely given them a body swerve. I ordered a couple sets of bathroom accessories at the end of June. It stated I would have to wait longer until items were in stock again. I didn't mind as it was probably due to Covid 19. I was supposed to receive my items on 2 /9/20 that came and went. I managed to chat online with some guy wish I'd taken his name, said I should try the place it was supposed to be delivered to knew they wouldn't have it and I was correct he said anything just to get rid of me from online chat. I then sent emails to customer care the person seemed very sorry this had happened and said that they had sold out again but she rearranged it for 19/9 /20. Again still no delivery. I contacted them again and this person told me she was putting it over to customer relations. F****** joke it's just an automated email you get. I'm absolutely raging never dealt with a company like this before. I've kept all the transcripts of the chats. I know mine is no where near as bad as the poor people that have full bathroom suites and big jobs needing done or to be rectified. This company should not be allowed to trade. I'm sure if others from the reviews got together we could get something done about this god awful company. It is actually theft when they don't fulfill their end of the bargain. They are an absolute disgrace.

Faulty products from July 2019 broken and they refuse to answer any chat online or answer trade phone
Won’t even email to discuss shabby crappy products they sell
Bath tap and shower broken after 1 year and no feedback or response to my complaint
If I’d seen these reviews sooner I’d not touch this company
I’d recommend everyone to have no business with them
Absolutely atrocious customer service

I have had my bathroom and cloakroom/shower room a year now aNd it all started after delivery, bits advertised with my insignia shower were not supplied, when I called them they said they were extra, but they did promise me a refund which I never got. Shower is pretty poor quality with the grey surface bubbling and coming away, door seals are split too.
The taps for the bath and basin that they supplied had to be replaced, again very poor quality.
The chrome pop up waste to the basin sticks badly and needs replacing, the chrome pop up waste in the cloak room has started to go rusty as well as having the very poor quality tap replaced.
All in all a very poor service from Victoria Plumb and would never use or recommend them to anyone, even my worst enemy.
Cheap Chinese rubbish for extortionate prices, avoid.

I ordered the Clarity bathroom suite with straight bath on a Tuesday with free delivery from the Friday onwards. However, I opted to pay the extra £7.99 to choose a 4-hour window so I wouldn't have to wait in all day. The experience from ordering to delivery was excellent - confirmations for delivery status was informative. And VP even notified me of the 2 hour delivery window 8pm the night before via text. On the day, I got another text half hour before my driver was arriving - and they arrived 2 mins earlier than the time stated. Checked all the contents (not installed yet) and all items in excellent condition and no damage.

We ordered a bathroom mirror, it came cracked. Tried for week to call. No answer. Tried using their online chat. No answer. 19 days to respond to an email and Sophie said they would not replace the cracked part of the mirror because it had been past the 14 days return policy.

This review is about Victoria Plum customer service. The worst customer service I have ever experienced! Took two weeks for a toilet to arrive, guess what, it arrived cracked. Tried to chat with a customer Rep on the online chat... Took ages to connect. Once the Rep came online 'Olivia' confirmed a replacement would be sent out asap and I would receive an email confirming this - no email received.
Next, no email confirmation received for purchasing a shower enclosure. Wish I hadn't ordered it now. Tried to find out the status of shipping and the customer Rep closed the chat down prematurely... Awful.

If you are thinking about parting with your money, I would think twice. If you do have an issue it's a real pain trying to discuss it with Victoria Plum. Customer service is a businesses bread and butter... If you can't service your customers correctly then you do not deserve to trade.

Stay well clear! I would have given this company no stars if I could.

Had flooring arrive from VP which was inadequately packed and been dragged during transport, with serious damage and unusable.
talked to the Bot.....then a person who after 15 mins agreed to replace...but out of stock.
New delivery date given for replacement and e mail confirmation promised.
Still waiting.....and despite trying every day to call and get on the chat line its always busy.
Best avoid if you can.....

Truly awful customer service. Emily cancelled appointment, ignored my email saying I could not do her proposed reschedule, ignored my email proposing alternative date, telephoned three weeks later saying she had been trying to contact me (untrue) and continuously talked over my attempts to point out my attempts to contact her. Clearly not interested in new business or in providing good customer service.

Having ordered a bathroom set from Victoria Plum - when the order was delivered the pan was badly marked in the glaze. A replacement was promptly sent - but arrived smashed to pieces. When this was reported a second replacement was sent but the Parcelforce deliver driver didn't bother to take it off his van as it too was clearly smashed. Two emails have now been sent to Victoria Plum Customer Service with only a system acknowledgment received to date.

So I have now paid for a bathroom set which Victoria Plum have failed to deliver in a complete & acceptable state - and their Customer Service seem to have lost interest in dealing with the matter.

Totall unimpressed - I will not be using Victoria Plum again.

Whilst the products are fine the customer service is not. Expect to wait between 40 minutes and 2 hours for an online conversation. Which is then slow and hampered by staff who were not especially helpful. No confirmation email will be sent to you after this. You are expected to save the written conversation which is then emailed to you. Given most of the country is working from home, Covid is not an excuse for the unacceptable waiting times to speak virtually with someone. Would be reluctant to use again because of this

Appalling customer service fron this company. Purchased a towel radiator that didn't arrive on the selected day and no notification that it wasn't being delivered. Tried to contact company through the chat line to find out what had happened to my delivery. It took 15 minutes to write three sentences once I could finally connect with the chat line, approx 10 minute wait. Promise of an email to advise when to expect the delivery, which hasn't been sent. Called their contact line for trade accounts only to be told by their adviser that its not her job to answer my enquiry. I will never ever use this company again and advise anyone else to give them a wide berth

Appalling customer service. Was told me delivery was delayed, tried to contact them for detail/to cancel parts that were causing the problem. No number, and no email. Online chat is a bot - and if you get a person, they are as good as a bot. Chatbot denied the product was actually delayed... Couldn't explain the email. Who know when it will be delivered - huge inconvenience.