Barefoot Junkie Reviews 30

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Fantastic help around which size I should buy. The team even called me back from a missed call. Super helpful and friendly. The shoes that I ordered on this advice fit well and I'm very pleased. I a... See more

Rated 5 out of 5 stars

Purchased a special offer online - Vibram Merino Wool-Blend Crew Toe Socks (2 Pack) Black - Green - Medium EU (38-41) for £27.00. Prompt delivery, bargain price, looked a bit big by comparison to a pa... See more

Company replied

Rated 2 out of 5 stars

Sent back a pair of v-trek insulated vibrams as stitching fraying after only 5 weeks,asked for a replacement pair but received a refund instead....emailed barefoot to ask why,but they never replied. S... See more

Company replied

Rated 5 out of 5 stars

Dan was so helpful by phone and email when I was trying to decide which Five Fingers would be best for me. Having returned two pairs that didn't fit, his suggestion was perfect! The returned pairs w... See more

Company details

  1. e-Commerce Service

Written by the company

Who We Are: Barefoot Junkie – The Original Home of Barefoot Running, is not just a store; it's a milestone in the journey towards natural movement and authentic living. As the premier stockists of Vibram FiveFingers, Vibram Furoshiki, Vibram One Quarter, Wildsole Sandals, and Injinji Socks, we proudly boast the largest range of Vibram FiveFingers in the UK. Our curated collection represents the pinnacle of barefoot technology, crafted to revolutionize your running experience. Our Heritage: Founded on a passion for the barefoot lifestyle, Barefoot Junkie has been at the forefront of the movement, empowering runners, hikers, and wellness enthusiasts to reconnect with the ground beneath their feet. We celebrate the intricate dance of human kinetics with every product we offer, championing the exceptional quality that Vibram and our other brands stand for. The Barefoot Tribe: Our cherished customers, known affectionately as the Barefoot Tribe, are the essence of our existence. They are the courageous souls who tread off the beaten path, who seek the exhilarating freedom that only true barefoot sensations can provide. We serve our tribe not just as customers, but as kindred spirits who share our profound respect for the minimalist approach to footwear. Commitment to Excellence: At Barefoot Junkie, we are committed to excellence, ensuring that every member of our tribe has access to the most comprehensive range of barefoot footwear and accessories. Our product expertise and personalized customer service are tailored to guide each tribe member towards their perfect fit and preferred style – whether they are taking their first steps or are seasoned barefoot enthusiasts. Our Service Promise: We stand by our tribe with a promise of exceptional service. The reviews on TrustPilot are a testament to our dedication – each five-star rating and positive comment reinforces our mission to serve the Barefoot Tribe with integrity and care. We believe in creating an immersive shopping experience that extends beyond the transaction, fostering a community where support, advice, and shared experiences enrich us all. Join Our Tribe: Peruse the glowing testimonials of our Barefoot Tribe on TrustPilot and discover the unmatched quality and selection that Barefoot Junkie provides. Our doors are always open for you to explore and engage with the largest selection of Vibram products in the UK. When you choose Barefoot Junkie, you're not just buying a pair of shoes; you're stepping into a philosophy, a community, and a lifestyle that reveres the barefoot way. Embark on your barefoot journey with us. Join the movement, join the tribe, and reclaim the freedom with every step at Barefoot Junkie. Welcome to our tribe – where your feet, and your satisfaction, are our top priority.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

30 reviews

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Rated 5 out of 5 stars

Fast return and hassle free

Ordered a pair of Vibrams in my usual shoe size. When they arrived they were too small.
I followed the returns instructions and sent them back.
They sent me out a different size and it took a week. Couldn’t be happier.

30 April 2021
Unprompted review
Barefoot Junkie logo

Reply from Barefoot Junkie

Thank you for your 5* Review. We apprciate this very much.

Rated 2 out of 5 stars

Faulty v-trek insulated…

Sent back a pair of v-trek insulated vibrams as stitching fraying after only 5 weeks,asked for a replacement pair but received a refund instead....emailed barefoot to ask why,but they never replied. Sent 4 further emails but still never responded. These shoes are now £20 more than when originally purchased so is the reason WHY ! Extremely poor service from this company...you should be truly ashamed at your appouringly poor treatment I have received

17 February 2021
Unprompted review
Barefoot Junkie logo

Reply from Barefoot Junkie

Hi John
I'm so sorry 1) you received poor service and 2) that you jumped to this conclusion and 3) that it has taken so long to get back to you. We have only just claimed this trust pilot account.
I can assure you that this was an honest mistake. I would say we value customer service and satisfaction over profit and this sort of practice would not even enter our head. We do also respond to every email we receive, so i cannot understand why yours did not reach us?
Please contact our customer service team and we would be happy to send you a free gift to compensate for your experience with us. - sales@barefootjunkie.com

Rated 5 out of 5 stars

Others struggle, Barefoot stride

As other vendors struggle during the Christmas period or blame everything on C-19, this company strided and gave great service.

Bought barefoots for my partner wasn't sure on the size, therefore made many returns. They were very helpful with it all. Even gave me a phonecall to discuss.

17 January 2021
Unprompted review
Rated 5 out of 5 stars

Online buying as it should be

Online buying as it should be. The (excellent) sizing guide put me right between sizes for the shoes I wanted so I ordered both pairs which were delivered very swiftly. I tried both on for a while indoors, and sent the less comfy pair back - the refund was back in my account before I’d got back from the post office!

13 September 2020
Unprompted review
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Reply from Barefoot Junkie

Thank you for your 5* Review. We apprciate this very much.

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! I was pushed by a Facebook advert to explore 'Vibram Furoshiki' shoes, but when I was taken to a dodgy site, I looked further. Then I found Barefoot Junkie! Thank goodness! I got a great deal on the shoes, ordered them 8pm Monday night and they arrived by 2pm Wednesday - to the Highlands! Great shoes, great website and great delivery! I wish more companies like Barefoot Junkie would use Royal Mail - a nationwide delivery service and NO surcharge to get things to us up here. Anyway, go and buy some shoes from Barefoot Junkie with confidence!!

2 September 2020
Unprompted review
Barefoot Junkie logo

Reply from Barefoot Junkie

Thank you for your 5* Review. We apprciate this very much.

Rated 5 out of 5 stars

Fantastic fast service

I'm delighted to have discovered this company! I ordered a pair of Vibrams mid-morning; they were despatched just over an hour later; they arrived by Royal Mail less than 24 hours later. Amazing service. And, I absolutely love my shoes.

5 August 2020
Unprompted review
Barefoot Junkie logo

Reply from Barefoot Junkie

Thank you for your 5* Review. We apprciate this very much.

Rated 5 out of 5 stars

Awesome service

Awesome service! Got my Injiji run socks within 24hrs. Best upgrade to your running gear! Highly recommended!

12 June 2020
Unprompted review
Barefoot Junkie logo

Reply from Barefoot Junkie

Thank you for your 5* Review. We apprciate this very much.

Rated 5 out of 5 stars

Amazing service even after hours!

Awesome product. Service has been first class from start to finish. Ordered the wrong size and a replacement has arrived 4 days later. With the huge demands in retail and often with alot less staff due to the pandemic, these guys are doing an awesome job. Huge thanks to you all, keep up the great work! 👍🏼

10 June 2020
Unprompted review
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Reply from Barefoot Junkie

Thank you for your 5* Review. We apprciate this very much.

Rated 5 out of 5 stars

Delivered within 2 days during…

Delivered within 2 days during lockdown. Exactly as ordered. Would use again

1 May 2020
Unprompted review
Barefoot Junkie logo

Reply from Barefoot Junkie

Thank you for your 5* Review. We apprciate this very much.

Rated 5 out of 5 stars

Ordered two pairs of El-x's

Ordered two pairs of El-x's. Arrived super quick! Also had some fantastic customer service and contact via email about some questions I had. I will definitely be buying from them in the future, totally recommend this company, they know their stuff.

16 July 2019
Unprompted review
Barefoot Junkie logo

Reply from Barefoot Junkie

Thank you for your 5* Review. We apprciate this very much.

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