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Vibram Reviews 931

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 464 reviews, reviewers had a great experience with this company. Many customers express strong satisfaction with the quality of the products, often highlighting their comfort and durability for various activities. People appreciate the excellent shipping information and support, with many noting quick delivery and well-packaged items. The ordering process is generally described as straightforward and easy to navigate, contributing to a positive purchasing experience. However, some customers were dissatisfied with inconsistencies in product sizing across different models, making it difficult to find the right fit. There were also concerns about the return policy, with some people finding the process cumbersome, especially regarding refund requests and shipping costs for returns. A few other people also felt that customer service was unresponsive to inquiries about exchanges or returns, and some experienced issues with incorrect delivery addresses.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many praising the comfort, fit, and overall look of the products,... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising quick arrival times... See more

Order

Clients share ambiguous opinions on order, with many reviewers reporting positive experiences, highlighting... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many finding the process difficult and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love my new Graspifier Vibram five finger toe shoes! I ordered them May 22, 2026 and within 5 days they were delivered! They fit snug like a bug and my feet and toe mobility is improving just within... See more

Company replied

Rated 4 out of 5 stars

Love the shoes; however, different shoes fit differently. It’d be helpful for the weenie to say, “exact size”, “runs big”, “runs small “. Especially when you can’t exchange your size because by the t... See more

Company replied

Rated 4 out of 5 stars

The good part is that this is a brand that I have experience with, so sizing shoes is always perfect. The site works well enough and I was able to find shoes that were outside of my budget, but tolera... See more

Company replied

Rated 3 out of 5 stars

Sizing is off between models it’s so annoying. How could it be possible that 1 shoe type fits me perfect and then i get another pair different type/model in the same size and it’s unbearably tight. Th... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Vibram is the world leader in the development and manufacturing of high-performance rubber soles for outdoor and leisure activities, workwear, fashion, orthopaedics and correction. For over 80 years, the yellow octagon that symbolises Vibram has been synonymous worldwide with quality, performance, safety and innovation in the footwear industry. With its international headquarters in Albizzate (Varese), Italy, Vibram produces more than 40 million soles every year, dedicates over one million kilometres to testing, is present in 120 countries and has manufacturing, research and representation bases in the USA, China, Japan, Brazil and Italy. Vibram FiveFingers was born from the desire to rediscover contact with our natural environment, returning to the essence of the human foot and becoming one with our surroundings. When you wear Vibram FiveFingers, you facilitate a deeper connection between your body and the natural environment.


Contact info

3.7

Average

TrustScore 3.5 out of 5

931 reviews

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Rated 5 out of 5 stars

Quick shipping

My order came so fast! Cute. Waiting on more colors to have a larger size though.

16 May 2026
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Reply from Vibram

We're glad your order arrived quickly and you find it cute! We appreciate your feedback.

Rated 5 out of 5 stars

Love my vibrams

I haven’t stopped wearing them since I got them. First day required some breaking in, but by day two and forward the shoes felt like heaven on the ground. It’s hard to explain, just try them. Also got many many compliments. Just bought another color :)

18 May 2026
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Reply from Vibram

We are so happy to hear you're loving your new shoes and that they feel like heaven! It's wonderful that you've received so many compliments and even purchased another color. Thank you for your kind words.

Rated 5 out of 5 stars

Amazing service and an amazing shoe!

Was scared about a tracking issue, but I emailed the Customer Service and they were extremely quick in replying to my email and provided clarity. My vibram five fingers shipped in less than a week in perfect condition and they fit perfectly and I have been wearing them non stop since i’ve got them. Truly appreciate their service!

18 May 2026
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Reply from Vibram

We are so glad our US customer service team could quickly resolve your tracking concern. It's wonderful to hear your new Vibram Five Fingers arrived in perfect condition and fit so well! Thank you for sharing your positive experience.

Rated 5 out of 5 stars

I love these shoes please restock more…

I love these shoes please restock more colors so I can buy the rest I’m totally bummed you didn’t restock before my coupon you sent for making a purchase expires

18 May 2026
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Reply from Vibram

We're so glad you love the shoes! We appreciate your feedback about restocking colors! Thank you for your 5 stars!

Rated 5 out of 5 stars

Thank you for adding more of the v-soul…

Thank you for adding more of the v-soul in my size. I would appreciate you making more styles with basic toe coverage (but not the entire top of foot covered) and delicate foot crossing straps -- less of a running/sport shoe and more of a female stylish shoe. Thank you

18 May 2026
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Reply from Vibram

We're so glad you found your size! We appreciate your valuable feedback. Thank you so much for your 5 stars!

Rated 5 out of 5 stars

Love my 5 finger v-soulssss

Love my 5 finger v-soulssss. I need all colors!! Sooo comfy

18 May 2026
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Reply from Vibram

We're so glad you love your V-Souls! We appreciate your wonderful feedback.

Rated 5 out of 5 stars

Had a great experience I had a small…

Had a great experience I had a small oops forgot to add the unit number to my address and customer service was great at a fast response and taking care of my issue

15 May 2026
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Reply from Vibram

We're so happy to hear our team provided such a fast and helpful response to your unit number update! We appreciate your kind words.

Rated 5 out of 5 stars

love them !

delivered super quick considering they were from outside of the uk.
i’d say im a 5.5 uk women’s, and i went for the 39 and they fit perfect ! (v-soul).
i found them super easy to get used to! love, recommend to everyone.

16 May 2026
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Reply from Vibram

Thank you very much for sharing your experience, Maddy. We really appreciate it.

Rated 2 out of 5 stars

This is a very difficult website to…

This is a very difficult website to navigate. It doesn’t tell you when a product is out of stock or when it may be back. Products come in irregularly and in very small quantities. Eventually to solve my problem. called their customer service which was very helpful.

15 May 2026
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Reply from Vibram

We appreciate your feedback regarding our website's navigation and product availability. We are actively working to improve the online experience. We're glad our US customer service team could assist you.

Rated 5 out of 5 stars

Love my shoes

Love my shoes. Very comfortable. Been waiting on them to restock for months, glad I was able to get my hands on a pair. They do require a little work to put them once, especially the first time but worth the work!

15 May 2026
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Reply from Vibram

We're so happy you love your new shoes and found them comfortable! We appreciate your patience while waiting for them to restock.

Rated 5 out of 5 stars

The shoes are GREAT

The shoes are GREAT! BEAT SHOES EVER! I would like to propose a suggestion though. Maybe you guys can consider making a version of these shoes that are somewhat steel toe or suitable for almost everyday work environments. I think that would be awesome and beneficial for everyone who wears these. Hopefully my suggestion gets put into consideration. If not, Thank you guys for listening.

15 May 2026
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Reply from Vibram

We're so happy to hear you love our shoes! Thank you for taking the time to share with us! Thank you for your 5 stars!

Rated 4 out of 5 stars

My daughter absolutely loved them

My daughter absolutely loved the Vibram V-Soul shoes. The quality, comfort, and overall look were great. The only issue we had was sizing. The shoes ran smaller than expected, and figuring out the correct size from the website was honestly pretty difficult. I’d definitely recommend them, but I strongly suggest double-checking measurements or considering sizing up. Other than that, great product.

15 May 2026
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Reply from Vibram

We're so happy your daughter loves the V-Soul shoes! We appreciate your feedback regarding the sizing and will certainly look into improving our sizing guide for a clearer experience.

Rated 5 out of 5 stars

The Best shoes ever!!

The Best shoes ever!!! And they look sooo cute on my feet!!!!

14 May 2026
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Reply from Vibram

We're so glad you love your new shoes! We appreciate your kind words.

Rated 5 out of 5 stars

Love vibram!

The first pair I ordered were the wrong size so I called the customer service line and they were able to help me with a refund and informed me when they’d get a next shipment since the size I needed was sold out. They were very helpful with my return and shipping was so fast. I love my Vibrams, theyre my new favorite shoe!

14 May 2026
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Reply from Vibram

We're so happy to hear you had such a positive experience with our US customer service team and that you love your new Vibrams! We appreciate your kind words.

Rated 3 out of 5 stars

Past difficulties

In the past I have found it difficult to keep track of previous purchases...Some of my shoes have worked fine, some not, and I have not been able to find a record of past purchases.
So far the ones I just bought seem to be just fine.

14 May 2026
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Reply from Vibram

We appreciate your feedback regarding past purchases. We understand the importance of keeping track of shoe performance and are looking into ways to improve this experience. If you create a user account, your order history should always be available to you when you log in. Should you need help on how to create an account, please reach out to our US Customer Service tram, they would be very happy to walk you through the easy process of account creation.

Rated 1 out of 5 stars

The package never came

The package never came, I know that is not your responsability, but DHL do not responde about the package. And you selected DHL for the delivery. What can I do?

13 May 2026
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Reply from Vibram

Please get in touch with inquiry@vibram.com regarding your order. Be sure to send them your ship to address for verification and your order number. The team is ready to assist.

Rated 1 out of 5 stars

The return process has been brutal

The return process has been brutal. Glitches non-stop on the return portal, particularly with Canadian clients I assume. Have called and emailed and still no resolution. Not impressed.

13 May 2026
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Reply from Vibram

Thank you for reaching out, our customer care contacted you yesterday via our help center. Our return portal had some issues, but they are now been resolved, feel free to use the open ticket for further help if you need it, we'll be happy to assist.

Rated 5 out of 5 stars

Comfortable once you find your perfect size!

I was nervous about sizing at first because the box conversion looked a little different from my normal US size, but they fit perfectly once on. I usually wear an 8–8.5 and the size 39 worked great for me. They’re super comfortable, lightweight, and definitely a conversation starter 😂💗 I also think they’re pretty wide-foot friendly because the material has some stretch. Shipping was smooth and the quality feels amazing. I can already tell I’ll be ordering more colors!

13 May 2026
Vibram logo

Reply from Vibram

We're happy to hear that the sizing worked out perfectly for you! It's great to know you find them comfortable, lightweight, and a conversation starter. We appreciate you sharing your positive experience and are glad you enjoyed the smooth shipping and quality. Thanks for the feedback!

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