I've ordered an internal drive NVME - PCIe 3.0 for my laptop and Viathan delivered a wrong part (they gave me SSD instead of NVME). After I complained via their online support several times and asked... See more
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I purchased RAM from Viathan. I found the product price very competitive. Viathan customer services were extremely helpful and professional. They responded quickly to any issues I had when I c... See more
Company replied
A really quick delivery and the 1TB hdd is in my new build AMD Ryzen 3 3500g Gigabyte A320 M system. I had to get to grips with the rather outdated BIOS of the motherboard but the hdd coped well aft... See more
Company replied
I answered their advert on Facebook, half thinking that at such low prices they must be a scam. -I've been scammed before from Facebook. Anyway, I thought I'd risk it, and I'm sure glad I did! The... See more
Company replied
Company details
Written by the company
Viathan - Electronic Component Upgrades such as Memory RAM and SSDs.
Contact info
34 Brindley Road, M169HQ, Manchester, United Kingdom
- support@viathan.uk
- viathan.uk
4.1
Great
34 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Poor service - I've ordered an internal drive NVME
I've ordered an internal drive NVME - PCIe 3.0 for my laptop and Viathan delivered a wrong part (they gave me SSD instead of NVME). After I complained via their online support several times and asked for a replacement they completely ignored my request. I'm now stuck with the part that I do not actually need. The company does not have a phone number nor is replying to messages sent via customers accounts. Very poor service, never seen anything like this. They should be banned trading.
4 January 2025
Unprompted review
Viathan SSD hard drive junk
I purchased a 2 Viathan 3rd hand 2TB SSD hard drive 1 year ago. They both worked great at first and then the first one started to act strange, but didn't initially know that was the problem. The computer was booting slow and freezing at times. This was the main storage for important work data. Then one day it just quit and all data was lost. The other drive on a different computer was working great without any issues and now the other day it just doesn't register with the computer and again, all data is lost. Taken to a computer specialist who says nothing can be done.
I would like to ad an addendum to this review. After getting in contact with Viathan, they were truly concerned and asked me to send the hard drive in to them so their techs could take a look. Sadly after 2 months, they couldn't recover the data. They offered 6 company links that specialize in data recovery. They also were kind enough to send us 3 new drives.
6 September 2024
Unprompted review
Reply from Viathan
Thank you for your feedback! We're thrilled to hear that you were pleased with our product, delivery speed, and pricing. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience with us. If you need any further assistance, please don't hesitate to reach out. Thanks again!
ITS VERY CHEAP BUT FOR A VERY BAN…
ITS VERY CHEAP BUT FOR A VERY BAN REASON!
the read and write speeds on their sata drives is the lowest i have ever recorded when i bought off amazon they said i would be getting speeds of up to 5000MB/S
when tested and used it only runs at 5ooMB/S its a scam dont trust it! In their website it says it now runs at 540mbs a second which is still super slow in 2024
They also just tried to get my review taken down this will now be going public and I will be taking further action against trust pilot and this company
15 May 2024
Unprompted review
Reply from Viathan
Dear Ryan,
Thank you for sharing your feedback.
We would like to clarify that SATA SSDs, by their design and industry standards, are not capable of reaching speeds of 5000MB/s. The maximum speed for SATA SSDs is typically around 550-600MB/s, which aligns with the performance you observed.
It appears there may have been a misunderstanding or misreading of the product listing. We can assure you that we have never advertised our SATA SSDs to reach speeds of 5000MB/s. This speed is achievable by NVMe SSDs, which utilize a different interface. If you have seen an advertisement or product listing indicating such speeds for a SATA SSD, it would be an error.
We take all feedback seriously and strive to ensure our customers have accurate information. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to help and ensure you have a satisfactory experience with our products.
Thank you for your understanding.
Best regards,
Viathan Customer Support Team
Transformational!. My laptop is faster than new!!!
Prompt delivery well packaged. It was simple to install and has truly transformed my Samsung laptop. I no longer have to wait ages for the thing to open up
17 March 2024
Reply from Viathan
Thank you so much for your amazing feedback! We're thrilled to hear that your laptop is performing better than ever and that you found the installation process easy. It's great to know that our prompt delivery and packaging met your expectations.
If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your lightning-fast Samsung laptop!
Very helpful
Very helpful and friendly service easy to get to and use the whole process was very easy and I would recommend to all thanks Brian
9 February 2024
Reply from Viathan
Thank you so much for your kind words, Brian! We're thrilled to hear that you found our service helpful and friendly. Making the process easy and accessible for our customers is our goal, and your recommendation means a lot to us. If you need any further assistance, we're here to help. Thanks again!
Got the product as expected
Got the product as expected. Had some issues with Royalmail and support was handy.
11 January 2024
Reply from Viathan
Thank you for your review! We’re glad to hear that the product met your expectations and that our support team was able to assist you with the issues you faced with Royal Mail. If you have any more questions or need further assistance in the future, don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again!
I order 32 GB of Ram for my laptop
I order 32 GB of Ram for my laptop, the price is very good, and the delivery time was bellow 24 ( I was amazed how fast the package arrived) .
17 January 2024
Reply from Viathan
Thank you for your fantastic review! We're delighted to hear that you were impressed with both our pricing and our speedy delivery. Ensuring quick and efficient service is important to us, and we're glad we could exceed your expectations. If you need any further assistance or have more tech needs, feel free to reach out. Enjoy your new RAM!
I purchased RAM from Viathan.
I purchased RAM from Viathan.
I found the product price very competitive.
Viathan customer services were extremely helpful and professional. They responded quickly to any issues I had when I contacted them and were quick and thorough to amend any issues. The customer support team went above and beyond to answer any queries and solve any issues.
Many thanks to the team at Viathan
21 January 2024
Unprompted review
Reply from Viathan
Hello there,
Thank you so much for your fantastic review! We’re thrilled to hear that you found our RAM to be competitively priced and that our customer service team exceeded your expectations. We take pride in providing top-notch support and are delighted that we could assist you effectively.
If you have any more questions or need further assistance in the future, don’t hesitate to reach out.
Many thanks for choosing Viathan!
Best regards,
Viathan Customer Support Team
My two products from Viathan
I have purchased two products from Viathan, a 1TB SATA SSD and a 1TB M.2 SSD, both devices are installed and working excellently.
14 November 2023
Reply from Viathan
Thank you for your review! We're delighted to hear that both your 1TB SATA SSD and 1TB M.2 SSD from Viathan are installed and working excellently. Your satisfaction is our priority, and we're glad to know our products met your expectations. If you need any further assistance or have more tech needs, feel free to reach out. Enjoy your new storage devices!
Reply from Viathan
Hi Roy,
Thank you for your kind words! We’re delighted to hear that you had a positive experience with our service and that your delivery was prompt. If you need any further assistance or have more questions, feel free to reach out.
Kindest regards,
Viathan Customer Support Team
Excellent service and delivery
Excellent service and delivery. Very easy transaction. Thank you
23 October 2023
Reply from Viathan
Hi Andrew,
Thank you for the great review! We’re thrilled to hear that you had an excellent experience with our service and delivery, and that the transaction was smooth. If you need anything else or have any questions, don’t hesitate to get in touch.
Thanks again!
Best regards,
Viathan Customer Support Team
Reply from Viathan
Hi Simon,
Thanks so much for your feedback! We’re thrilled to hear that the system is running faster after your move to M2. If you need any further assistance or have any questions, don’t hesitate to reach out.
Best regards,
Viathan Customer Support Team
Ordered on a Sunday -arrived on…
Ordered on a Sunday -arrived on Tuesday. Speedy service !
Laptop rejuvenated at a bargain price.
22 October 2023
Reply from Viathan
Hi Neil,
Thank you for your great feedback! We’re thrilled to hear that your order arrived so quickly and that your laptop is rejuvenated at such a bargain price. Speedy service and excellent value are what we aim for, so it’s fantastic to know we hit the mark for you. If you have any more questions or need further assistance, feel free to reach out. Thanks again for choosing us!
All the best,
Viathan Customer Support
Good quick service
15 October 2023
Installed the harddrive and it worked…
Installed the harddrive and it worked as expected. Would buy another at this price
15 October 2023
Reply from Viathan
Thank you for your positive feedback! We’re glad to hear that the drive is working as expected and that you found the price to be a great value. If you need any further assistance or decide to make another purchase, we’ll be here to help!
I answered their advert on Facebook
I answered their advert on Facebook, half thinking that at such low prices they must be a scam. -I've been scammed before from Facebook.
Anyway, I thought I'd risk it, and I'm sure glad I did!
The drive arrived just a couple of days later, so I popped it in the machine and sure enough, it worked perfectly.
In summary: Great company and awesome prices and I'll definitely use them again if I need to.
Highly recommended! A+++++
14 October 2023
Reply from Viathan
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you are pleased with your purchase and our service.
It's wonderful to know that your order arrived quickly and that the drive is working perfectly for you. We strive to offer quality products at great prices, and your feedback reaffirms the hard work we put into achieving this goal.
We appreciate your recommendation and your kind words. Should you need anything else in the future, please don't hesitate to reach out. We're here to help and look forward to serving you again!
Very good service.
I was thinking of buying memory but never thought in that price. Very happy with my purchase.
22 October 2023
Very helpful if you have a problem
First of all I gave this company a 1 star review because of the delivery times, I take it all back they have been amazing the delivery wasn't their fault it was royal mail, after I contacted them they have been amazing sorting the issue out would highly recommend.
13 October 2023
Reply from Viathan
We're thrilled you're happy with our product and speedy delivery! Offering quality at great prices is our goal, and we're glad we hit the mark. If you ever need help or have questions, don't hesitate to reach out. Your support means a lot, and we can't wait to serve you again in the future!
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