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Viasat Reviews 

773
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 583 reviews, most reviewers were somewhat happy with their experience overall. Many consumers genuinely appreciate the professional and knowledgeable technicians who handle installations and repairs efficiently. People living in remote rural areas often find the satellite connection quite dependable when standard options are entirely unavailable. However, some customers also noted that the internet connection frequently becomes unreliable during bad weather conditions. Others feel that the monthly pricing is far too high for the actual speeds provided. A few users mentioned ongoing difficulties when trying to get timely and helpful assistance from customer support. Additionally, several individuals experienced unexpected rate increases over time without noticing any performance improvements.

What people talk about most

Service

Clients share ambiguous opinions on service, with some reviewers praising dependable speeds and knowledgeable... See more

Staff

Customers consistently note positive experiences with staff, frequently praising technicians and... See more

Price

Consumers find price to be a major source of dissatisfaction due to excessive monthly costs and sudden rate... See more

Customer service

Users describe ambiguous interactions with customer service, as some consumers report that the support staff... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My download speeds are slow compared to my son-n-laws who has star link for his internet services. There are five in his family who are regularly streaming movies and playing online games with friends... See more

Rated 3 out of 5 stars

It amazes me I was sent an email regarding signal improvement BEFORE I complained about it. Its like it was known already...this slow signal issue. To pay what I am, I am NOT satisfied w/ service, ove... See more

Rated 3 out of 5 stars

Installation went okay. Original installation went down day after install. Took two weeks to get tech back. After that has been reliable but streaming and downloading emails is extremely slow. Will pr... See more

Rated 3 out of 5 stars

Person who serviced my address was knowledgeable. The only thing that was not effective and efficient was setting up new Viasat password for router was not very helpful and did not ask to assist on g... See more


Company details

  1. Internet Service Provider
  2. also in
  3. Internet Provider
  4. Satellite Communication Service

Written by the company

Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.


Contact info

  • El Camino Real 6155, 92009, Carlsbad, United States

  • viasat.com
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Unlimited high-speed home satellite internet

3.1

Average

TrustScore 3 out of 5

773 reviews

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3.1

All reviews

(773)

597 reviews in the last 12 months

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Rated 3 out of 5 stars

Internet speed vs cost

I liked being able to have internet in a location that is not serviced by any ISPs. The service download speed ranged from 2 mbs to 30 mbs. Most of the time it was at the lower end of this range. And, the servide is grossly over priced. My ISP in Berkeley with speeds up to 350 mbs is $50 a month cheaper.

19 December 2025
Rated 5 out of 5 stars

I’m in remote mountain location…

I’m in remote mountain location surrounded by National Forest, my internet powered by solar. My service is dependable and enables not just use of my computer but my cell phone….calls & texts. Thank you. Lee

19 December 2025
Rated 2 out of 5 stars

Inconsistent service

Inconsistent service . Have to reboot the modume all the time . Almost daily . Super slow and buffering . Customer service is nonexistent . The service has been a pain since started . Looking for another provider .

19 December 2025
Rated 1 out of 5 stars

I was disappointed to start with with a…

I was disappointed to start with with a satellite being attached to my roof. Everytime I turn my computer on it says no internet. The amount you charge every month is way to much. I am ready to fire you and go to another company.

19 December 2025
Rated 4 out of 5 stars

Country life with Satellite TV

Provided with internet service in country area with no available cable service so satellite is all available. Believe of the few companies that service this are Viasat is the best. Only time service is lost is during bad rain or windstorms.

19 December 2025
Rated 5 out of 5 stars

We have used Viasat for 5 years

We have used Viasat for 5 years, living in a rural area. For relying on satellite signal, the service has been very dependable & fast enoug for streaming. Here in CO, we have crazy blizzards & electrical thrunderstorms; it only struggles occassionally during extreme events. We are very happy with their unlimited $99/month plan.

19 December 2025
Rated 3 out of 5 stars

I realize I live in rural Kansas

I realize I live in rural Kansas, but it seems that when the wind blows, it slows everything down, if not go out for a minute or two. Then the price charged each month is so much higher than other people’s.

1 March 2025

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