Viaplay Reviews 

9,566
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Just bought a subscription to watch the Champions league. It goes so slow that it is impossible to watch a game. It is not my internet connection.

Rated 1 out of 5 stars

Heavy buffering even though I have very fast fibre broadband making it unwatchable. On the add occasion it does work, the sports commentators are second rate, talk over the ref and TMO discussions... See more

Rated 1 out of 5 stars

We have been happy about viaplay but now all off the sudden there are several adds during a movie?? Just out of nowhere, same subscription as we has allways had but viaplay just changes out subsc... See more

Rated 1 out of 5 stars

Tried to sign up for this service to watch a live football game. Barriers to seal everywhere. Confusing website. Refused to accept my sky viewing card number, claimed it was already in their system... See more

Company replied

Company details

  1. Movie Streaming Service
  2. Telecommunications Service Provider

Written by the company

Vi ser frem til din anmeldelse på købsoplevelsen af vores produkt. Hvis du har spørgsmål til produktet og funktionerne er du velkommen til at kontakte vores kundeservice, hvor vi sidder klar til at hjælpe dig fra 13.00-21.00 på hverdage og 12.00-19.00 i weekenden. Du er også velkommen til at kontakte os via facebook.com/viaplaydanmark Vi ser frem til at høre fra dig.


Contact info

  • Strandlodsvej 30, 2300, København S, United States

  • viaplay.dk

1.1

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TrustScore 1 out of 5

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Rated 1 out of 5 stars

Even as your last resort...you'll still be disappointed

As an British expat living in the Netherlands, I'm always keen to keep up to date with the Premier League. As a result I tried Viaplay to see if the coverage and platform was as bad as their reviews made out.

The basic streaming platform of Viaplay is not bad, it functions well.

The TV series selection in my opinion is good but limited, they do have series from the US and STARZ network. The movie selection is small and old. TV series and Movies stream well and in HD with good multi language subtitle support in many cases.

When it comes to the live sports streaming it really is a downward spiral of sadness.

I do not watch the F1 so have no feedback to give.

I do watch the Premier League coverage from Viaplay. Considering the huge licensing fees Viaplay will have had to pay for the Premier League rights along with what they charge their customers for access, what they provide in return is disappointing, negligent and unforgivable.

The streaming quality of most games is OK, but rarely is it really over 720 and never HD quality. With some of the games you wonder if you are watching a paid service or an illegal stream. I've had times where suddenly the sound disappears from all live games on the platform with no explanation, however audio from their tv/movie library remain. Games are also regularly lagging a few minutes behind the real games.

As a British expat I can deal with the Dutch commentary, although it would be nice if the commentators provided more in-depth stats within the games. The studio analysis could also do with some better discussion points.

If you missed a game, Viaplay have you covered with highlights from all games that they have rights for. You most definitely will be disappointed. The editing of these highlights are amateur at the very best. Regularly cutting in-between random points in the game. Sometimes you can watch 20 seconds of the first half and then 4 minutes of the second half. However the random points in which they cut through the highlights is bizarre, sometimes even cutting off commentary mid sentence. Ziggo Sports provide brilliant highlights coverage via Youtube for the residents of the Netherlands.

16 September 2022
Unprompted review
Rated 2 out of 5 stars

Very disappointed in this service

Very disappointed in this service, it’s frustrating to get into which is irritation. Now I am trying to watch a football game, I can hear the commentator and that’s it; no crowd, no stadium noise just the dull boring sterile sound of a man talking into a mic, whilst people pass a ball up and down. If I turn to a streaming service that only allows me to listen to the same game, they manage to broadcast the whole event. Ruined the game for me thanks.

25 September 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Anna,

Thank you for your feedback, it is always appreciated and we use it to improve our service in the furture

Regarding the game, I will take this feedback with me and hand it over to the right department. To help us help you in the future, please write to our customer-support so we can get a better image of what game you are referring to, and what the issue may be. You can write to us on support@viaplay.dk.

If you have any further questions, feel free to contact us again, and we will try our best to answer all of your questions.

Kind Regards,
Rosa,
Viaplay Costumer Service

Rated 4 out of 5 stars

Don't listen to the negative reviews!

I don't understand what people have against ViaPlay. I like the selection of media, both movies, series and sports. I especially like their sports section. The app and the website have improved greatly since it was first released so don't listen to the negative voices.

13 September 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Simon,

Thank you for the feedback - it is greatly appreciated!

I am very happy to hear that you enjoy using Viaplay and the content we can provide you!
Fingers crossed, the selection of content will only improve in the coming years so we can impress you enough to earn that fifth star! :D

Again, thank you for the feedback!

Kind regards,
Jeppe
Viaplay Customer Support

Rated 5 out of 5 stars

Best site to watch Premier league from.

I really love this site, I don't get why everyone is complaining.

8 September 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hi,

We really appreciate your positive feedback.

If anyone else is experiencing difficulties. You can find most answers here: https://help.viaplay.com/da/
Or contact us for guidance and help.

Best Regards
/Emil
Viaplay Customer service

Rated 1 out of 5 stars

Inaccessible

Very unfortunate how Viaplay monopolized the rights to the Premier League in the Netherlands. Ziggo made freely accessible summaries on YouTube but Viaplay took this away from the average football enthusiast by forcing to pay high prices.

7 September 2022
Unprompted review
Rated 1 out of 5 stars

We were watching F1

We were watching F1, cannot rewind, so now we are watching Discovery+, at least it is not so complicated. Viaplay sucks! I now understand why Viaplay has such a low rating. This is not what you expect when paying for a service.

3 September 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Petra,

Thank you very much for your feedback. This is always very much appreciated, and we use this to better Viaplay for the future.

Viaplay offers up to four hours rewind on Live content, as well as a 48 hour period after the given event to rewatch it again and again!

If you have experienced issues with this function, we would like to hear from your, with a description of which content specifically and on which devices you have had these issues. In order to best analyse what might have happened.

I'm looking forward to receiving an e-mail from you. Thanks in advance!

Kind regards,
Jeppe
Viaplay Customer Support

Rated 3 out of 5 stars

Curate's egg

First the good: I am able to watch F1 in the Netherlands on Viaplay and there seem to be a large number of options (on board from different drivers, without commentary etc.). Maybe there are too many options, I never watch anything accept the main broadcast with normal commentary. I am not a native Dutch speaker so I can't really comment on the quality of commentary as some seem to be doing.
Now the not so good: The single worst thing is that if one selects "watch from the beginning" there is a flash of current position before it gets to the beginning. This often gives a momentary glimpse of the current situation of the race which is not what I want. I now know to close my eyes but it shouldn't be necessary. Secondly, it does not save the position of the stream if one stops watch, one starts again from the beginning. Thirdly, finding a programme is so difficult. There seems to be no logic to how things are presented. Finally, I can't login on my Android device and there is no message why, it just presents the same login screen repeatedly. I am an app developer and I wouldn't do this. As a post-script, I keep seeing adverts for the Kardashians which insults my intelligence but hey ho, they give us what we like apparently. That is an indictment if ever there was one...

29 August 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Good morning Ian,

We are sorry to hear that you are not satisfied with our services. It is important to us to provide great experiences to our customers. We would like to thank you for the feedback.

If you would like to give us a chance to improve your experience with us, please feel free to contact us on our chat or send an email to support@viaplay.nl.

We very much appreciate your feedback and apologize for any inconvenience you may have experienced.

Have a nice day.

Best regards,

Viaplay customer service

Rated 1 out of 5 stars

Worst way to watch F1 ever

Worst way to watch F1 ever. Horrible experience. Horrible interface. Never buy this.

28 August 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Lex,

Thank you for your feedback!

We are always interested in optimizing Viaplay and appriciate your comment.

Caroline, Viaplay

Rated 3 out of 5 stars

The quality for watching sports feels…

The quality for watching sports feels like 720p-480p when put on a highest quality setting on browser. Why not 1080p?

28 August 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Arnas,

Thank you for your feedback. It is always appreciated and we will use it to approve our support in the future.

If you have further questions, you are more that welcome to e-mail us on support@viaplay.dk, and we will try to help you the best way possible.

Kind Regards,
Rosa,
Viaplay Costumer Service

Rated 1 out of 5 stars

Horrible counter intuitive I terface

Is Viaplay aware that they have by far the worst app ever? I am not even talking about the quality of the footage, but about the interface. Horrible. Counter intuitive. PLEASE via play, hire some good designers, and start from crash.

27 August 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Good afternoon Jochum,

We are sorry to hear that you are not satisfied with our app. It is important to us to provide great experiences to our customers. We would like to thank you for the feedback.

We very much appreciate your feedback and apologize for any inconvenience you may have experienced.

If you have any further questions, please feel free to contact us on our chat or send an email to support@viaplay.nl.

Have a nice day.

Best regards,

Viaplay customer service

Rated 1 out of 5 stars

Previously had ziggo which waS VEEL beter.

Previously had ziggo which was excellent. Tonight i watched for the
LAST a football match on viaplay. Absolute waste of time! Rebooting etc etc . No wat i am going to waste my time with viaplay anymore. I would rather do without english football than this ellende. Teletext is beter.

22 August 2022
Unprompted review
Rated 1 out of 5 stars

What a useless channel I was fine with…

What a useless channel I was fine with watching on canal+ now I can't watch any game via play cause the signal is bad, why move the premier League to this kurwa service.

22 August 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hello Timma,

Thank you so much for the feedback, it helps us to create a better service and platform, in the future.

In case of any troubles you may experience, I would recommend you to contact us by emal or chat. Our mailadress is: support@viaplay.xx depending on the country you are living in.

Best regards,
Nickolai
Viaplay Customer Service

Rated 1 out of 5 stars

Viaplay is I guess applying to play via…

Viaplay is I guess applying to play via another streaming service. This sucks so badly that you can't take it seriously

22 August 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Alex.

I am a little unsure of what you mean by Viaplay streaming through another service.

Can I get you to send us an email at support@viaplay.dk so we can look into it?

Kind regards,
Pernille
Viaplay Kundeservice

Rated 4 out of 5 stars

very good streaming website

very good streaming website and you can watch anything horror comedy reality anything your want to watch there is

17 August 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Mathias,

Thank you so much for your review and kind words! We really appreciate it.

We are glad that you like our content and streaming service; if there is any content we are missing you are always welcome to submit a suggestion through this page: https://live-viaplaycs.pantheonsite.io/da/foresla-serier-eller-film/.

Always feel free to get in touch with us, and thank you again for the four stars!

All the best,
Christina
Viaplay Customer Service

Rated 1 out of 5 stars

Spend ur money on another streaming…

Spend ur money on another streaming site.
This is literally a scam, worst streamingsite ever.

11 August 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Amar,

Thank you for your feedback, it is always appreciated. We are always trying to improve our customer service and we will use your feedback just for that.

We are sorry that you feel that way, and we will try to improve. We do assure you that we are not trying to scam anyone.

If you have further questions, please feel free to write us. You can contact us on support@viaplay.dk

Kind Regards,
Rosa,
Viaplay Costumer Service

Rated 1 out of 5 stars

Completely a joke

Completely a joke that they have limited the viewing for only EU even tho you have been paying for long periods of time and have address in Denmark just because you choose to go on vacation you suddenly loose the right for streaming and enjoying the content you are paying for

will not recommend this service and the customer service is not helpful on anyway possible so now I have to pay double money to be able to watch a sports event

28 June 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Frederik,

Thanks for the feedback, this is always appreciated.

In regards to the restriction to only EU-viewing - this is clearly stated when you sign up to Viaplay, before you even as much as enter your first name.

The reason being that the rights Viaplay have acquired for the different content on the platform is limited to viewing in the EU. Therefore, it is quite simply illegal for us to show this outside of the Union (and a selected few countries outside of the Union where Viaplay also operate).

You are on the contrary not locked into a long contract when signing up to Viaplay, that extends further than the month your pay for.
This is in part done, so our customers can tailor their subscription to their needs on a month-to-month basis, and up/down-grade as needed or even cancel for a period, if it is unnecessary for whatever reason.

I'm sorry to hear if your dissatisfaction with Viaplay, but in this case it has been clearly marketed as a service available in the EU, and therefore I also see fit to explain this here.

Again, thank you for the feedback - this is always appreciated, and used to further improve Viaplay as a platform and service.

Kind regards,
Jeppe
Viaplay Customer Support

Rated 1 out of 5 stars

Incredibly unreliable, lack of stability & Eng subtitles.

Incredibly unreliable stability. Despite Youtube, Netflix, Disneyplus, Crunchyroll, CuriosityStream, and various random third party streaming bootleg sites all stream at the same time, they're somehow still more stable than ViaPlay.

ViaPlay randomly refuses to buffer properly, often for hours or days at a time, despite the internet connection and router being fine on literally any other service. Not a single other service I've had in my life has had such regular and disruptive stablility issues.

In addition, there are plenty of people in the Northern EU market that would dramatically much more prefer English subs over Danish, or any of the other available languages. English subs are so easy to do, you could get it done for less than a smartphone's worth pr movie.

But instead they insist on poor stability with few options and not even that good of a price, ontop of quickly disappearing shows.

The selection tends to be decent though. Their movie series collections are nice.

20 June 2022
Unprompted review
Rated 1 out of 5 stars

No reaction via messenger

No reaction via messenger, until now i got one standard feedback on a mail of 2 months ago after 1 month.
Placed a messenger chat yesterday no reaction.
Cannot stream viaplay F1 in Switzerland while i could when it was on Ziggo, so the service is not the same as on ziggo,,,, ! Had to take a F1 TV subscription now, can i please send the bill to viaplay?

12 June 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Wat jammer om te lezen dat u een slechte ervaring heeft met onze service en dat u tot heden geen reactie heeft ontvangen. Zou u via: https://help.viaplay.com/nl/ contact met ons op willen nemen? Via hier kan ik u helpen het probleem op te lossen.

Mvg,
Viaplay klantenservice

Rated 1 out of 5 stars

Viaplay sucks

Viaplay sucks. I think we all should get our money back. And there is no alternative to this extremely bad company 😠

12 June 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Hi Nils,

Thank you for your feedback and your review.

We are always looking to improve, and we would of course love to hear what we can do better, so I can pass on the feedback to the right department. You can contact us per mail, phone, Messenger, or our livechat directly, if you have any suggestions on what we can do. You can find the contact information for the Danish Viaplay through this page: help.viaplay.com/da.

All the best,
Christina
Viaplay Customer Service

Rated 1 out of 5 stars

Im not sharing my login

Im not sharing my login, however if I watch the streaming of F1 on my phone on my way back home and turn on the TV it will show that too many people are logged in at the moment and I can't watch it. Even when I turn my phone completely off. This is getting ridiculous I understand sharing paswords cuts into profits however atleast allow us to use 3 devices like phone laptop and tv. It's not like im sharing my pasword with a entire football team. This is already the second race im missing now. So after writing this review I'll cancel my subscribtion and buy F1 TV instead. Hopefully Ziggo will start streaming F1 again cause the image quality dropped back a couple decades and the pre-show, interviews and live commentary are the quality of a local tv station.

12 June 2022
Unprompted review
Viaplay logo

Reply from Viaplay

Best,

Thanks for your message.

We're sorry to read that you're not satisfied with our services and that you are experiencing problems with the maximum number of users per stream. I'd love to see what I can do for you.

If you experience any problems or have any questions, I would like to ask you to contact our customer service: https://help.viaplay.com/nl/

Kind regards,

Viaplay customer service

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