The customer service desk at Rome airport boasts an exceptional staff. On September 10th, around 11 pm, we found ourselves in a predicament. Our rental car company had closed, leaving us unable to ret... See more
Company replied
Location
Switch locationVia Leonardo da Vinci, Torre 2, 00054 Fiumicino, Lazio, IT
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am from the stati uniti and used Viagggiare on two occasions on trips to Italy. In Rome the attendant was a young man who was quick, efficient and wait was minimal. It was January and very low seas... See more
Company replied
A warning to others. If you have any concern that your flight might be delayed, do NOT book with this company. Our flight from Zurich to Rome was delayed by 1hr 30mins. If you do not arrive within 1... See more
Company replied
They were very friendly. No wait. Helped me out so much when Europavar didn’t honor my reservation since I didn’t have my international license. Great price too!
Company replied
Company details
Written by the company
Viaggiare Rent è una giovane e dinamica azienda specializzata nel noleggio a breve e lungo termine di auto e veicoli commerciali. Ci rivolgiamo ad aziende, liberi professionisti e privati, offrendo preventivi immediati per ogni tipologia di veicolo ed attraverso canoni personalizzati riusciamo a soddisfare ogni necessità ed esigenza dei clienti.
Viaggiare Rent - Let's Go!
Written by the company
- La nostra missione è fornire il miglior servizio di noleggio ai nostri clienti!
- Non offriamo solo un servizio di noleggio a lungo o a breve termine ma cerchiamo di dare il massimo che possiamo per fornire la migliore esperienza di noleggio ai nostri clienti.
Contact info
Via Leonardo da Vinci, Torre 2, 00054, Fiumicino, Lazio, Italy
3.8
Great
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid More and Got Less – Very Disappointing Experience
Booked a Kia Sportage via StressFreeCarRental with pickup at FCO. Due to a flight and baggage delay, we arrived at the desk at 10:10, just 10 minutes over the one-hour limit, with no queue at all.
We were told our car was no longer available and were forced to pay an additional €120 to take a smaller Toyota Yaris Cross. For a family with three children, this was a downgrade - we paid more and received less.
The car was also dirty (bottles and sand inside). We contacted both the broker and the rental company (also customercare_viaggiaresrl.it mail) multiple times but received no response.
Very disappointing experience and poor customer service. I hope the company will reach out to resolve this.
19 August 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A good experience and fair price
I am from the stati uniti and used Viagggiare on two occasions on trips to Italy. In Rome the attendant was a young man who was quick, efficient and wait was minimal. It was January and very low season. One attendant and two customers before me moved swiftly. I think they are a smaller operation, located right in the airport, and the car i reserved was extremely reasonably priced via the wholesaler autoeurope.it. The staff member who checked me in and got me going spoke English adequately and was extremely patient/polite in the process. He was great. The car i reserved was an economy car and it seems adequately maintained. I have not returned the car as I am half way through my trip, but I figured I would post these accolades before I forgot.
8 January 2026
Unprompted review
Reply from Viaggiare Rent - Roma
Thank you for your kind feedback! We’re happy to know you had a great experience with our car rental service. Safe travels and see you next time!
Viaggiare Rent
A fantastic service.
Alex could not have been more helpful and accommodating. A great service and very friendly.
11 January 2026
Unprompted review
Reply from Viaggiare Rent - Roma
Thank you for your kind feedback! We’re happy to know you had a great experience with our car rental service. Safe travels and see you next time!
Viaggiare Rent
Great Service and hospitalita from…
Great Service and hospitalita from Rafael and Manuel at Fiumicino AirPort.
Thank you so much
We recommend them
Car was great
Sara and Raúl
5 December 2025
Unprompted review
Reply from Viaggiare Rent - Roma
Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent
Great service
Great service, I had an issue with my credit card and the guys went above and beyond to help me with the situation.
Everything sorted and thank you very much for your help!
I will definitely rent from you again!
12 November 2025
Unprompted review
Reply from Viaggiare Rent - Roma
Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent
Very nice people at the desk
Very nice people at the desk
They done everything fast and very professional, especially Giorgia
5 November 2025
Unprompted review
Reply from Viaggiare Rent - Roma
Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent
Manuel took care of us and he is so …
Manuel took care of us and he is so polite knowledgeable and amazing, really help
Us with all our questions . We feel safe … with the insurance plan and very well informed .
31 October 2025
Unprompted review
We had an amazing experience with them
We had an amazing experience with them. Our flight got delayed and we were stuck at the airport and they helped us by renting us late night. So helpful and so sweet. Highly recommended.
Manuel did all the paperwork and it was very smooth.
Thank you
23 October 2025
Unprompted review
The service was excellent
The service was excellent, The staff was so helpful.
23 October 2025
Unprompted review
I am very satisfied from your service
I am very satisfied from your service. Many thanks to Manuel. He is so kind and helpful.
17 October 2025
Unprompted review
Reply from Viaggiare Rent - Roma
Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent
Great help by Manuel!
16 October 2025
Unprompted review
The Best Service!
13 October 2025
Unprompted review
We had a booking at 1pm in Rome airport…
Rental given to someone else because 15 minutes late. No refund
We had a booking at 1pm in Rome airport and we were late arriving at 2:15pm. Because we were more then 1 hour late they told us our car had been given to someone else and it wasn’t refundable, they cited policy that you have to arrive within 1 hour of booking time. I seriously doubt they sold the rental to someone else in that 15 minutes I think it’s more likely a ploy to extract cash from people who don’t understand the t&cs fine print. Awful experience and customer service didn’t care at all.
23 September 2025
Unprompted review
Recommend!
Giuseppe is a very nice representative. Helped us great, was very patient and kind and gave us recommendations.
6 October 2025
Unprompted review
Scam!!!!
Scam!!!!! We had a reservation, our flight got delayed by one hour and when we came to take the car they said they have no car. We got no previous notice, and we were on a flight so we had no opportunity to even know or notify about the delay. We got stuck in Rome with no other alternative! The man at the reception was so rude, we have never had such an unpleasant experience in Europe ever before.
29 September 2025
Unprompted review
Reply from Viaggiare Rent - Roma
Dear Customer,
as stated in our booking conditions, we have a tolerance of one hour compared to the time indicated in the voucher. After this period the lessor is exempt from delivering the vehicle.
Best regards.
Viaggiare Rent.
Terrible company!!!!
Terrible company!!!!! We ordered a car and the flight was an hour late and they told us they had given the car to someone else, we tried to explain the situation to them and there was no response, they just said there was nothing they could do. So DONT trust them!!!
29 September 2025
Unprompted review
Reply from Viaggiare Rent - Roma
Dear Customer,
as stated in our booking conditions, we have a tolerance of one hour compared to the time indicated in the voucher. After this period the lessor is exempt from delivering the vehicle.
Best regards.
Viaggiare Rent.
FCO office refused to provide a car…
FCO office refused to provide a car against a confirmed reservation
26 September 2025
Unprompted review
Reply from Viaggiare Rent - Roma
Dear Customer,
Thank you for your review. In order to investigate further what happened, we need the rental owner's number and name. Do not hesitate to contact our customer service at customercare@viaggiaresrl.it
Best regards.
Viaggiare Rent.
Rented a car for 5 lugages and the car…
Rented a car for 5 lugages and the car only fit 4!!!!!!
23 September 2025
Unprompted review
Reply from Viaggiare Rent - Roma
Dear Customer,
Thank you for your review. In order to investigate further what happened, we need the rental owner's number and name. Do not hesitate to contact our customer service at customercare@viaggiaresrl.it
Best regards.
Viaggiare Rent.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.