Viaggiare Rent - Roma Reviews 

Alex could not have been more helpful and accommodating. A great service and very friendly.

Great Service and hospitalita from Rafael and Manuel at Fiumicino AirPort.
Thank you so much
We recommend them
Car was great
Sara and Raúl

Great service, I had an issue with my credit card and the guys went above and beyond to help me with the situation.
Everything sorted and thank you very much for your help!
I will definitely rent from you again!

Very nice people at the desk

They done everything fast and very professional, especially Giorgia

Manuel took care of us and he is so polite knowledgeable and amazing, really help
Us with all our questions . We feel safe … with the insurance plan and very well informed .

We had an amazing experience with them. Our flight got delayed and we were stuck at the airport and they helped us by renting us late night. So helpful and so sweet. Highly recommended.
Manuel did all the paperwork and it was very smooth.
Thank you

The service was excellent, The staff was so helpful.

I am very satisfied from your service. Many thanks to Manuel. He is so kind and helpful.

Great. Perfect.

Good experience

Rental given to someone else because 15 minutes late. No refund

We had a booking at 1pm in Rome airport and we were late arriving at 2:15pm. Because we were more then 1 hour late they told us our car had been given to someone else and it wasn’t refundable, they cited policy that you have to arrive within 1 hour of booking time. I seriously doubt they sold the rental to someone else in that 15 minutes I think it’s more likely a ploy to extract cash from people who don’t understand the t&cs fine print. Awful experience and customer service didn’t care at all.

Giuseppe is a very nice representative. Helped us great, was very patient and kind and gave us recommendations.

Scam!!!!! We had a reservation, our flight got delayed by one hour and when we came to take the car they said they have no car. We got no previous notice, and we were on a flight so we had no opportunity to even know or notify about the delay. We got stuck in Rome with no other alternative! The man at the reception was so rude, we have never had such an unpleasant experience in Europe ever before.

Terrible company!!!!! We ordered a car and the flight was an hour late and they told us they had given the car to someone else, we tried to explain the situation to them and there was no response, they just said there was nothing they could do. So DONT trust them!!!

FCO office refused to provide a car against a confirmed reservation

Rented a car for 5 lugages and the car only fit 4!!!!!!

Dishonest rental agency. A malfunction was detected on a vehicle I had rented from them during the summer, and when I contacted roadside assistance, it was clearly stated that I had nothing to pay. I even insisted on this point, and it was well confirmed. One month later, I received the tow truck’s invoice. Despite my attempts to explain the situation to the agency, they had the audacity to claim that none of their colleagues had told me I wouldn’t have to pay. I was glad to have gotten an attractive rate, but in the end I ended up paying the price of a luxury SUV without ever benefiting from a luxury car. Shameful!

Horrible experience. We came one hour too late and they told us our car was gone.. the only other option was 270€ extra that we had to pay. Read the small print! And avoid if possible.