Viaggiare Rent Reviews 

Hassle free service, no upsells, picked up the car at Verona Airport and the guy went through different insurance options, once we said we are already covered there were no further questions asked. As a feedback I would say the booking information wasnt passed to the person at the counter so he was unaware what kind of car we booked but we ended up getting a massive upgrade and a near enough brand new KIA Sportage instead of a Yaris. Returning the car was easy enough, a quick inspection and the girl said no scratches, sign the release doc and off you go.

DO NOT USE THIS COMPANY! If you're flight is delayed then they will not give you a car and no refund! The workers in Verona were extremely unprofessional. When I called them to let them know we were delayed, he kept telling me to call back in 10 minutes. when I arrived to the desk there was no one there and another family had been told that since they were delayed they said they don't have a car for them. We waited for 20 minutes with a toddler and still no one there. We had to get another car from another car hire company. If you don't want to stress about being delayed then dont hire a car with this company!

Service was very good. Especially the woman working there.

It’s my second time renting with viaggiare and I‘ll do it again when I come back to Italy.

Very kind ladies at the desk while picking up and dropping off the car (Flavia was super nice!). The whole process was always smooth and easy. The car was in a very good condition and served us perfectly during the whole stay. The price in the main season was more than reasonable. I’ll choose them again if ever back to Bari! Thanks again!

Good service and very profesional Flavia And Terry. Thank you!

Terry. Is fantastic. She was so helpful - gave us water & a fan to cool us down & couldn’t have done more!
Thank you so much for making collecting the car such an easy experience.

Marika and Simona were very friendly , top service.

The car and the service was very good. Fast and clear.

The service was very easy and smooth. Antonio helped with the check out. Very nice staff.

Great service and great staff

Teri was outstanding customer service and the car worked perfectly!

Very good service, we got a brand new car and they were very friendly

Perfect staff support,special thanks to Terry

Everything about renting from Viaggiare was unnecessarily stressful.

Our flight was scheduled to land at 20:45 so we booked the car for 21:30. The flight was delayed and we weren't able to leave the plane until 22:15. Fortunately the rental desk was open until 23:00 and the booking email stated "Service outside of business hours is available by request and for an additional charge."

While waiting to leave the plane, we called the rental company to let them know that there was a chance that we wouldn't reach the desk before 23:00. The man who answered the phone could not have been more unhelpful if he had tried. Not only would he not arrange a later pick up, he insisted that if we weren't there by 22:30, we would not be allowed to pick up the car and would not receive a refund.

My partner sprinted through the airport, left the luggage behind, and reached the rental desk at 22:31. As he saw her running towards the desk, the man's first words to her were "Hurry up".

Despite the pick up being advertised as "in terminal", it was actually a 10 minute walk to the car which was parked in the furthest possible car park, almost 1km away from the terminal. When we got there, the car had not been cleaned and was very dirty. If I had found any damage, I would have been unable to report it because it took so long to reach the car that the rental desk had since closed.

When returning the car, we were told to park it in the same car park. The car park was completely full. Every space was occupied and cars were parked all the way along the access roads as well. We then had to make the 10 minute walk through the unshaded car parks in 38 degree heat.

You’ll lose your car if you have any particular delay (1hr+) to your flight. Then they’ll try and flog you a car for over a grand when you’ve just lost hundreds on the last one. AVOID.

Booked a rental (in January) via VIP cars for pick up and drop off at olbia airport last Sunday. Specifically picked a car hire company that was on the airport as travelling as a party of 9 with a small baby. We went to Viaggiare and after queuing for an hour were told there was no booking with them. Called VIP cars who said the booking was with them. The staff at Viaggiare refused to speak to the agent on the phone and said there was. L booking even though I had the email confirmation and the voucher. The staff were rude an s unhelpful. I tried to explain we had a small baby with us who was overheating but they weren’t interested and asked us to leave their premises so they could serve other customers. Ended up having to go to europcar and hire two separate cars as they did not have a car big enough for us all, the baby overheated and was poorly Sunday night and we had a totally stressful start to a holiday and so far no sign of any of our money being returned. Absolutely would not recommend.

Thank you Antonio and Simona! Perfect service!

terry is kind to help to return the car. I will use it again when I come back Italy

I wouldn’t recommend this car hire company.
They don’t accept certain credit cards.
They charge extra fees.
The lady at the office was very rude.
They brazenly cancelled my booking and my sister’s, even though she hadn’t asked them to. The booking was made through DiscoverCars. Give them a wide berth.