Viabenefits Reviews 212

Called in to talk to a representative, had a question, he said would be right back, then I hear screaming at a child on the phone, I said hello, hello, and then the representative hung up on me. I called VIA Benifits, and they tried to "Talk me down" from telling a supervisor, then put me on hold then hung up. Horrible web site, horrible service.

The technology of this company is inadequate and should result in termination of CIO! Required to sign up for Medicare supplemental insurance by my previous employer
(1) Closed on weekends and holidays even though 40% of the time to sign up is a weekend or holiday
(2) phone wait time #1 > 99 minutes
(3) website overwhelmed and won't allow enrollment. Getting a) 502 error b) sorry not available c) please contact technical support with wait time > 99 minutes
4) have spent 8 hours today trying to enroll.

This company is result of the corporate trend to offload employees to "serve us better." My employer dangles a discount to lure us retirees into shopping online for Medigap and Part D policies through Via Benefits, and it has been a frustrating nightmare. The first call I made I was put on hold for 1 hour, and today it's approaching 2-1/2 hours, all to "correct" parts of my application that would take 1 minute if I could edit it on line.

Shady at best. I have to wonder if there is a kickback to sign up with one of the insurances they give options to. The site made it look like I was going to have an over $9000 deductible for a plan that I chose before open enrollment. I was in a panic to change it. Called my insurance about it and was told that it wasn't true. I feel that it is a ploy to get you to sign up because then in return they pay your Medicare premium and your supplemental insurance until the allotted amount they give you in Via Benefits runs out. It is kind of a bait and switch to make you believe your getting something but in reality Via Benefits is not losing any $ and likely gaining a lot from the supplemental that you have chosen through them. Someone please correct me if I am wrong. I got kicked off VB because I chose a zero premium Advantage plan.

We were dumped to Via Benefits from a previous employer's health plan. Went on their site to shop for plans, and then when ready to select clicked on "Enroll Now" which promptly gave me a phone number to call.

When I called, received a message that their call back function is not working given their volume, but that I could expect a 100 minute wait. Three and a half hours later I am still on hold!!!! Any real company would allow you to enroll online through a few simple clicks. It appear they are a front to simply frustrate people in hopes they go elsewhere!

So happy (NOT) that we now get to deal with the cluster that is Via Benefits!

Really stuck here! Trying to change providers away from Humana. But my Dad's employer itt was sold to L3Harris who has chosen to outsource their retiree health benefits plan to viabenefits.com

The company - viabenefits.com is scammy or fraudulent in behavior. Been trying to reach "a licensed advisor" to discuss alternative options to Humana but long story short they keep putting me on hold for hours then disconnect. Online chat personnel insists the ONLY option is to speak with a licensed advisor and it MUST be done by phone. Chat persons "have no mechanism" to schedule a call.

While on hold one is encouraged to use the website to see available alternative health care programs - however, once one answers many personal questions website shows only Humana.

All this despite documents received in the mail over the years showing a variety of options including Aetna, UHC, Kaiser.

After 3 days of this I'm about to give up! Wondering if anyone knows of any senior citizens health advocate or ???? SHAME ON L3HARRIS for selecting this SCAMER of a company to "serve" it's retirees.

Same complaint as everyone else. I am forced to use these folks no choice. Cannot get hold of anyone. Cannot schedule an appointment, none available. Just needed to clarify some information about a Prescription Drug Plan. The information they have listed for my current plan is completely wrong so what other information on plans they provide is wrong. Tried the call back and they did call me back after 11/2 hours, the representative talked to me for less than 3 minutes and then put me on hold and after 20 minutes the call was disconnected. Horrible service.

Total crooks

this company is not about patient care
they don't want to give back money to people whom it belongs to even for legitimate expenses

I'm on hold (again) right now. So far, in the last 28 hours, I've racked up about 10 hours of hold time. There are certain things (medicare insurance advisor being one of them) that you have to talk to an advisor, and cannot go through the web site. The online chat on the web site will tell you (after waiting 2 hours to chat), that you have to call. When you call, you wait (for an hour or two) and get a first-level rep that can only transfer you to a wait line for the advisor. This wait can be (yesterday for me) 5 hours. When I finally got the advisor on the line, he could not hear me, and he dropped the call. I've been through this call to wait, to transfer, to wait, 3 or 4 times so far in the last 28 hours.

They left me a message about an issue that requires my attention. I tried calling back after about 10 minutes and was told a 2 hour wait! Chat function showed 2 1/2 hours.
It ended up being a 50 min wait.
I'm giving a 2 instead of a 1 becuase the people that I have talked to (with one exception) have been pretty good.
They seem to have fixed the isse of constantly dropping the call.

I only wish that I could give via benefits less than 1 star. They have the worst customer service of any company that I’ve dealt with. I have called them repeatedly for the past 5 days and still can’t get in touch with anyone that can help me. Avoid them like the plague!

Had a scheduled appointment on 11/15 for 3:15 p.m. and waited on line until 3:58. Representative Patterson had no knowledge of my current plan and could not find it. Kept me on hold and never indicated he would return. Indicated he had to go t o Medicare website. Horrible customer service skills. Agitated by my concerns and indicated he had 12 years of experience with Via? What would you get for 5 years of service? Couldn't answer most of my questions and suggested I call UHC myself. How disrespectful?. How can they continue to not provide quality service? They are poorly trained, unknowledgeable, rude and disrespectful. After more than an hour of nothing I'll need to call back and wait hours praying someone might know enough to get me registered before the 12/5 deadline. These kinds of reviews merit attention and seniors should not be subjected to this mess.

We have to use via benefits to get to the Ca marketplace for my wife. As others have stated - long wait times, completely incompetent support staff, callbacks that just place you back into the 400 minute queue. It's an embarrassment to Northrop Grumman to be partnered with this entity. Just hung up on "Nicholas", a customer support dolt. No idea how to do his job. He was having the covered Ca folks walk him thru his job. We'll get back in the queue and hopefully get the one breathing agent.

Via Benefits is the worst! I want to know whose brother in-law signed the agreement between OPERS and Via Benefits. I called in on my assigned time, placed on hold and after a few minutes the call dropped, there was no call back. Since then I’ve been calling in and told I will receive a call back but my phone doesn’t ring, the only caller this happens with! I’ve experienced this frustration every year and yet OPERS stays with them. I question OPERS leadership regarding how much they truly care about their membership!

My husband and I are forced to use Via Benefits to enroll in a Medicare prescription plan in MD this year. So far, we've scheduled two phone appointments to have questions answered by a qualified plan representative. Both went the same way. We called at the assigned time per instructions. Their phone bank put us in a holding queue for hours just to reach a generic customer service rep. We finally reached one the second time. She was polite, professional, and took our information, but then put us in another hold queue for hours to wait for a specialized rep. We waited and waited with no luck. So frustrated!

If I could give this company a lower rating I would! And after seeing the reviews here I understand why they are ranked so low!

My very first interaction with Via benefits and it was the worse I’ve experienced from a customers service representative. Thank goodness my father has me as his POA because I don’t know how someone up in age or sick would navigate such poor customer service and management of someone’s benefits.

If you get representative “Lawanna Lathan” in plan enrollment, Lord help you! She’s flippant and will refuse your request for a supervisor. And after responding to her many rude remarks and unwillingness to help she took a cheap shot at me and insulted me personally as if she even knows me personally!! The level of unprofessionalism is out of this world! My dad hasn’t even fully transitioned to this company yet and I’m already completely turned off!

If you do get a rep like Ms. Lawanna asked to be transferred to Evelyn Vidaud! She was kind, patient and was willing go the extra mile to get my questions resolved even if she didn’t at first have the answers.

I was given this email Feedback@viabenefits for complaints. Hopefully they respond!

I have been trying for 2 weeks just to talk to an insurance agent.The wait time is always over an hour.And I don't have that much time just to spend at home waiting at the phone. I am stuck with this company.I have called five times they do not have Is any insurance agents I can talk to. This is ridiculous

Unbelievably long wait times. 2 to 5-hour Waits. No call back. Just awful

I am hating Via Benefits and their app confirms it with "make a quick call to verify your account" then told I'm in a 60 minute queue. Why, if I put in my PW plus they text me a code, do I have to wait 60 minutes to further verify?!?
When I called to set up my plan (my job uses them bow) I got put in a 20 minute hold, then the person routed me to a 3 hour hold.
They have also put me through hoops to get reimbursed for medicare (which is what they are supposed to do).
Most recently i'm able to get better price and benefits directly through the health insurance company so now i can fight more for reimbursement. Ugh. They seriously suck.