VGW Reviews 125

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Just all in all not impressed. They have great games, but the moment anything goes awry or they feel like saying you breached ToC it's over. You get zero chance to talk it though, explain, or appeal... See more

Rated 5 out of 5 stars

I've been playing at LuckyLand for years now and there's never really a dull moment. They seem to find ways to keep the social gaming experience exciting. The best part, by far, is the staff. Sam... See more

Rated 1 out of 5 stars

Global Poker and Chumba Casino have left Canadians high and dry with not crediting accounts for our AMOE Submissions sent in prior to their departure date from Canada. They have CONTINUED to lead us a... See more

Rated 5 out of 5 stars

My account executives on both Chumba (Sofia) & LuckyLand (Sam) are amazing! Not only are they fantastic on promotions, freebies & very quick to answer emails with questions or concerns I may have, but... See more

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3.5

Average

TrustScore 3.5 out of 5

125 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

They permanently banned my account due…

They permanently banned my account due to a misunderstanding chargeback. Chumba casino customer service said I would receive communication directly from an independent collections agency with instructions on how to settle the transactions. This communication could take upwards of 10 business days to arrive. We will happily review your account for potential reinstatement. I asked them how to settle? But they said there is nothing I could do that I'm permanently banned from the chumba casino. why did you even say I would receive the communication on how to settle the transactions?

29 June 2021
Unprompted review

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