Vettura - autonoleggio / car rental Reviews 

1,084
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers had a great experience with this company. Customers consistently praise the service for being smooth, efficient, and professional, including easy pick-up and drop-off processes. The staff are frequently highlighted for their friendliness, helpfulness, and professional attitude, often going above and beyond to assist. Many people found the cars to be in good condition, often nearly new, and appreciated the competitive pricing. However, some customers also noted issues with the cleanliness or condition of the vehicles, including existing scratches or minor mechanical problems. A few reviewers mentioned unexpected charges, such as high deposits, cleaning fees, or disputed damage costs upon return. Additionally, some people experienced slow pickup processes or discrepancies with vehicle documentation.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent and quick service, and... See more

Staff

Consumers find staff to be positive, with many reviewers describing employees as friendly, helpful, and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers receiving almost new or higher class... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding the car hire cost-effective and... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers reporting positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very friendly and accommodating staff, with excellent communication via phone and WhatsApp. Check-in and check-out were quick and easy. The car could have been a bit cleaner, and there was a small iss... See more

Company replied

Rated 4 out of 5 stars

Only bad thing was, that the car wasn't completely fueled when we got it and it is impossible to refuel it in the end to the same level, so we just gave it back full. Also there is no parking disc i... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly — from pick-up to return, and even the communication before arrival. The staff were super friendly, with no pressure to buy their insurance (I had mine from DiscoverCars.com),... See more

Rated 5 out of 5 stars

New car…..short wait time when we arrived but that was luck….. much longer when leaving……check in room v hot…..no issues provided you have all requirements…… two other customers having issues but don’... See more


Company details

  1. Car Rental Agency

Written by the company

Un viaggio ben organizzato fa la differenza. Con Vettura, il noleggio è semplice e senza pensieri, sia per le vacanze che per il lavoro. Offriamo un servizio trasparente e affidabile, con attenzione alla qualità e ai dettagli. Siamo presenti a Olbia, Cagliari e Alghero, vicino agli aeroporti, per garantirti un ritiro rapido. Puoi anche prendere l’auto in una città e riconsegnarla in un’altra, con la massima flessibilità. Proponiamo soluzioni su misura, senza sorprese, con protezioni auto pensate per offrirti tranquillità. Il nostro team è a disposizione prima, durante e dopo il noleggio. Con Vettura sai sempre cosa aspettarti: un servizio efficiente e senza complicazioni. Il tuo viaggio in Sardegna inizia qui. Scegli Vettura.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(1,084)

402 reviews in the last 12 months

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Rated 1 out of 5 stars

Didn't accept the credit card - rip off

They didn't accept my credit card. Had to pay 300 Euros extra. In all other EU countries this card is accepted, only Vettura doesn't. TOTAL RIP OFF! Probably they calculate with this "bonus income".

28 October 2025
Vettura - autonoleggio / car rental logo

Reply from Vettura - autonoleggio / car rental

Dear Alex,

we are sorry for your dissatisfaction, but your description does not reflect how the rental process actually works. The requirement for a valid physical credit card in the main driver’s name is clearly stated at the time of booking and highlighted on your broker’s voucher. By confirming the reservation, you accepted these terms.

This requirement is not arbitrary: the credit card functions as a security guarantee for the deposit, allowing the pre-authorization of an amount to cover any potential damage, fines, or additional costs that may arise during the rental. Debit, prepaid, or virtual cards do not provide such coverage, and therefore cannot be accepted under the contractual conditions you agreed to.

When you arrived without a valid credit card, our staff offered an alternative solution so you could still begin your journey. Accepting that option was entirely your choice, not an obligation imposed by Vettura.

Before making unfounded accusations, we invite you to carefully read the terms and conditions you approve at the time of booking, as transparency is an integral part of our work and all information is provided in advance.

Rated 5 out of 5 stars

staff were super nice

staff were super nice. At first, I was afraid to rent from them because they had some bad reviews. but I had a really good experience. they are not pushy and not trying to sell you all kinds of insurance you don't want or need, they don't try to rip you off or make you pay for some non existent damage ( like I read in some reviews). The people who work there are honest and nice. All went super smoothly. Did not have to wait at all.

26 October 2025
Rated 5 out of 5 stars

great

Good customer service. Very nice car and people who work there are super!

21 October 2025
Rated 5 out of 5 stars

Great service

Great service! We got a description with the directions to the pick up point, gave a call and 2 minutes later we were picked up to the car rental center. They were all very nice and spoke perfect English! The car was as described. We were there early for the pick up and had to give the car back earlier as planned. That was all no problem for them. Thanks again! We were brought directly to the airport with the shuttle after bringing back the car. I would definitely rent my car there again👍

26 October 2025
Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly — from pick-up to return, and even the communication before arrival. The staff were super friendly, with no pressure to buy their insurance (I had mine from DiscoverCars.com), and they clearly explained what to check at pick-up and what would be checked at return. No issues with the location (outside the airport) — the shuttle service was almost immediate. Would definitely use them again!

22 October 2025
Rated 5 out of 5 stars

Very very good

Very very good. The staff is very nice and helpfull. They will send a Shuttle to the airport, 4 min drive. Their cars are very good. We took the "most simple" and got a Citroën C3 that was amazing! The price is very very good (best price compared to all the other agencies). You have to clean the car before and their is an automatic car wash very close to the agency. I am very happy of my choice and i strongly recommend them

20 October 2025
Rated 5 out of 5 stars

thx a lot

thx a lot, everything was how i booked it - well prepared, people at arrival and at departure very kindly, thx for a great job

17 October 2025
Rated 3 out of 5 stars

Visit Sardinia

Car was ok and big enough for Family and good consumption. But no walking distance of the station from the airport (Shuttle Service available). The deposit amount ist really high and the Oil change of the Car was overdue.
Reception in the evening in the dark (proof pictures) and return on the day with a search for the slightest abnormalities.

12 October 2025

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