MAX PET SUPPLIES PTY LTD Reviews 

201
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Ordered twice prior to this occasion. In this instance, ordered the same worming meds as previously on the 8th sept. They state order was sent on the 10th but no postage confirmation email received so... See more

Rated 5 out of 5 stars

Brilliant service, Simon (customer service) was very helpful and efficient when I rang to change my order and I received my goods quite quickly. I will definitely be ordering from Vet Supply again.... See more

Rated 1 out of 5 stars

Placed a large order. They rang to tell me that half my order was unavailable. Then tracking information for the remaining order was incorrect. One item arrived and still waiting 4 weeks for my cat fo... See more

Rated 1 out of 5 stars

Purchased Revolution for my dogs, to 2 weeks to arrive, tried calling 3 times, emailed twice, didn't respond to emails but had a chance too speak to someone with no help just keep saying 3 - 10 busi... See more

Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Vetsupply.com.au has been established to make pet care affordable and convenient. Our extensive experience in pet supplies industry and love for animals has helped us deliver authentic and quality pet products to customers.


Contact info

2.2

Poor

TrustScore 2 out of 5

201 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

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2.2

All reviews

(201)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

Website not up to date with stock availability

I ordered online for products that appeared to be in stock. I then received a voice mail from a phone number my phone tagged as suspected spam telling me one item was out of stock and I needed to call. I checked the website number first and called. Very bad line and difficult to understand. I asked them to email me, no email sent. After a second call I advised the change in my order but they would only take my credit card over the phone. I asked for an email invoice but they will not do this. Dodgy and not safe in a world of credit card fraud. I was given a refund for the out of stock product, which I still need to buy, but I can't trust their website to know if items are in stock so may have to go through this all over again. Be very wary of ordering off their website.

16 October 2023
Unprompted review
Rated 1 out of 5 stars

I ordered advocate flea treatment and…

I ordered advocate flea treatment and some how nextgard was in my basket (which I definitely did not order as my dog has reacted to Nextgard) and payment went through and the customer service was not so great, told me I had to pay for their mistake with paying for posting it back!! This is not my fault, their website is dodgy all there email's went to my junk mail so I had no idea until it arrived (in rather unprofessional packaging)

1 June 2023
Unprompted review
Rated 1 out of 5 stars

I didn't get my parcel and being ball passed

I didn't get my parcel. Checked with the vetsupply and they said courier has delivered and asked me to go to the courier company. I checked with the courier company, they said it is delivered and asked me to check with the vet supply. Firstly, I have never got notified that my parcel is delivered. Secondly, the parcel was placed in the unsafe place (my mailbox is next to the busy street). When I requested to log a complaint, vetsupply said as the parcel is delivered, they cannot log a complaint. This is disappointing company and service.

6 March 2023
Unprompted review
Rated 5 out of 5 stars

I would highly recommend VetSupply

I would highly recommend VetSupply, as their range of products and their prices are the lowest I have found so far. As I have 2 tiny dogs each month I need products for them, so VetSupply make it affordable. Thank you VetSupply.

31 July 2022
Unprompted review
Rated 4 out of 5 stars

Not Quite 5 ⭐️

Ok , it would have been 5* because the delivery was extremely fast.
It got 4 stars as the product I wanted was unavailable ( and it now looks like will no longer be on offer. I wanted Revolution Blue which covered my neighbours cats within having to worry if they have grown past the 4 kg, or 5 kg mark. I buy the largest Revolution for my two as they are 8 and 9 kg( that’s conservative estimate at this point) and I am happy with that product. Revolution is a great product that covers pretty much everything you need to be covered. However the spot on for smaller cats that is now divided into number of weight categories is a lot more expensive the Revolution Blue was.
I have ordered Advocate for under 4kg and hope the young male is still in that category. If he passes that he will have to have different weight spot on the his mother, which will be a pain in ordering two separate products. Advocate will do the job, hopefully. And as I said it was incredibly fast delivery.

28 July 2022
Unprompted review
Rated 5 out of 5 stars

I live in a retirement village

I live in a retirement village, and I found your site via social media, I was so impressed and pleased with the quality, prompt delivery and price of the product I bought that i recommended to a few of my friends in the retirement village who are equally pleased .
Thank you for your service.

28 July 2022
Unprompted review

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