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Verve Mastercard® Reviews 9,622

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TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Evaluating 1,322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and polite demeanor, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach to their concerns. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and problem resolution. However, some customers also noted issues with payment methods, such as ACH payments taking too long to post or unexpected fees for certain payment options. A few other people also felt that customer service was not always effective, mentioning difficulties understanding representatives or being disconnected.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, politeness, and... See more

Customer service

People report positive experiences with customer service, often describing agents as courteous, helpful, and... See more

Service

Clients share positive opinions on service, consistently highlighting professionalism, patience, and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting positive interactions with customer... See more

Response time

Customers consistently note positive experiences with response times, highlighting the speed and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to request the 2 payment methods saved in my account to removed because ACH payments take too long to be posted and DO NOT show real time balance. This is very annoying. I prefer to pay by de... See more

Company replied

Rated 5 out of 5 stars

The customer rep that handled my call this morning was courteous and completed my payment. I usually make my payments with a customer service rep bc I had an identity theft issue years ago. Plus the p... See more

Rated 5 out of 5 stars

I called Verve credit to set up automatic payment for my account and connected with a young man by the name of PEDRO #404960. The experience i had with this guy was truly a blessing. So what im sayi... See more

Rated 5 out of 5 stars

I had a great experience, I was contacted on 5/9/26 with a reminder about my upcoming payment due date. My payment was already mailed, but was not yet received. As a result, I decided th make a phone... See more

Company replied

Company details

  1. Non-Bank Financial Service

About Verve Mastercard®

Information provided by various external sources

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.

A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Verve Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Rated 5 out of 5 stars

This Customer Service Raya was very…

This Customer Service Raya was very above and beyond very professionalism and very helpful prior to that I had spoken with two other Customer Service the very first one disconnected me the second one sent me back to the automated service and when I call back, that’s when I got Rhea. She had taken care of me took care of the issue. What is needed for me to take care of my credit card I was very satisfied with her.

24 April 2026
Rated 2 out of 5 stars

Having a card that gives cash back on purchases

This credit card does not give enough credit to ask for$125.00 a year then an extra $12.50 a month. I was totally disappointed 😕 when I received this months bill 😕. I would never refer this card to anyone one. Interest high, $125.00 annual fee, $12.50 per month that other cards give what your asking for in this amount for free. And are happy to have your business.

23 April 2026
Rated 1 out of 5 stars

They charge 12.50 monthly fee and 125…

They charge 12.50 monthly fee and 125 yearly fee so they charge 275 for a 500 credit limit. I paid on time every month for a year but they can not review for a credit increase because of market conditions but have no problem charging fees. DO NOT USE THIS CARD it isnt worth it and it wont help you they take advantage of you! They didnt care that I was going to close my account her suggestion was I just charge the min. um hello I would still be charged 275 a year so what does that do.

22 April 2026
Unprompted review

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