The whole experience was brilliant, lovely salesman (Kieran) who took me through everything and answered any questions I had. This is my third visit to this particular dealership and I’m sure it won... See more
Company replied
Location
Switch locationAlexandra Avenue, Hylton Riverside, SR5 2TB Sunderland, Tyne and Wear, GB
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My brother and dad have delt with Mark Allen for several years, I did not hesitate because of their recommendations. Mark explained what extras were available through Vertu, took me for a test drive a... See more
Company replied
Everything was straight forward and easy from the start. No chasing up or unanswered calls. Friendly polite staff. Stuart was very knowledgeable and curtious. Car is great so far. Would recomme... See more
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Having looked around a number of garages looking for a car I must admit I wasn’t looking forward to travelling 20 miles on a red hot summer day to look at more cars but I was pleasantly surprised b... See more
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Company details
About Vertu Motors - Vauxhall Sunderland
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Alexandra Avenue, Hylton Riverside, SR5 2TB, Sunderland, Tyne and Wear, United Kingdom
- 0344 659 0651
4.8
Excellent
48 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great friendly staff helped put…
Great friendly staff helped put together deal that worked well for me. Hopefully they will be there if have any problems.
28 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for your kind feedback. We’re delighted to hear that the team were friendly and helpful, and that they worked with you to find a deal that suited your needs.
We appreciate your confidence in us and will be here to support you should you need any assistance in the future.
Kind regards,
Matthew
A very good buying experience
Having looked around a number of garages looking for a car I must admit I wasn’t looking forward to travelling 20 miles on a red hot summer day to look at more cars but I was pleasantly surprised by my experience at Vauxhall Sunderland. The garage itself is modern and light and well laid out. We were greeted by Mark one of the sales team who was polite and asked us how he could help. We explained we had come to look at a couple of cars. Mark unlocked them for us and showed us around them. He then left us to look around them for ourselves. He then arranged a test drive in them
To cut this short. At no time did Mark put us under any pressure to buy. He explained things to us in a way we understood and checked we did understand the details of the car purchase. He answered our questions. Allowed us time to think about the purchase and understood that this is a decision that requires some thought. He was patient with us and we didn’t feel under pressure.
We did purchase a car from them Mark checked with us to make sure we were happy, which we are.
I was more than happy with the service from the garage
20 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for your wonderful feedback. We’re delighted to hear that your visit to Vauxhall Sunderland exceeded your expectations and that Mark provided such a positive, pressure-free experience throughout.
It’s great to know that he took the time to answer your questions, explain everything clearly and give you the space needed to make the right decision. We’re especially pleased that you felt comfortable and supported throughout the process and are happy with your purchase.
Thank you for choosing us, and I’ll be sure to pass on your kind words to Mark and the team.
Kind regards,
Matthew
Professional and friendly
Visit to the showroom was professional informative relaxed and friendly all down to Kieran’s exceptional guidance
6 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good morning Sue,
Thank you for your lovely feedback, it’s great to hear your visit was professional, informative, relaxed and friendly. We’re delighted Kieran’s guidance helped make the experience such a positive one.
Kind regards,
Dean
Stefano helped me with my first car in…
Stefano helped me with my first car in the Sunderland branch he was great thank you
20 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good morning Oliver,
Thank you for your kind feedback, it’s great to hear Stefano was so helpful and made your first car purchase such a positive experience.
Kind regards,
Dean
Fantastic customer service
The customer service from Stewart Gray was outstanding from start to finish. The process was so easy, Stewart was very knowledgeable and able to answer any queries.
15 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Stewart Gray provided outstanding customer service from start to finish.
It’s wonderful to know that the whole process was straightforward and stress-free, and that Stewart’s knowledge and expertise helped answer all of your questions with confidence. Providing an easy and enjoyable experience is exactly what we strive for, so your feedback is greatly appreciated.
We’ll be sure to pass your kind comments on to Stewart and the team at Vauxhall Sunderland, who will be delighted to receive them.
Thank you again for your support, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
The whole experience was brilliant
The whole experience was brilliant, lovely salesman (Kieran) who took me through everything and answered any questions I had.
This is my third visit to this particular dealership and I’m sure it won’t be my last
23 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for your fantastic feedback. We’re delighted to hear that you had such a brilliant experience and that Kieran provided such excellent support throughout, taking the time to answer all your questions and guide you through everything clearly.
It’s especially great to hear that this is your third visit to the dealership and that you continue to receive such positive service. We truly appreciate your loyalty and look forward to welcoming you back again in the future.
Kind regards,
Matthew
My brother and dad have delt with Mark…
My brother and dad have delt with Mark Allen for several years, I did not hesitate because of their recommendations. Mark explained what extras were available through Vertu, took me for a test drive and was very happy with the experience. As with my dad and brother I will definitely return to Mark when I need to change my car.
20 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for your wonderful review.
We are delighted to hear that Mark Allen provided such a positive experience and lived up to the recommendations from your brother and dad. It's great to know that he took the time to explain the options available, arrange a test drive, and ensure you felt comfortable and informed throughout the process.
Building long-term relationships with our customers is incredibly important to us, so it's fantastic to hear that, like your family members, you would happily return to Mark in the future.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and look forward to welcoming you back when it's time for your next car.
Kind regards,
Keith
Everything was straight forward and…
Everything was straight forward and easy from the start. No chasing up or unanswered calls.
Friendly polite staff.
Stuart was very knowledgeable and curtious. Car is great so far.
Would recommend.
23 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for your wonderful review.
We are delighted to hear that everything was straightforward and easy from the very beginning. It's great to know that our team kept you informed throughout and that you experienced friendly, polite service with no need for chasing updates.
A special thank you for your kind words about Stuart. We're pleased to hear that his knowledge and courteous approach helped make your experience such a positive one.
Thank you for your recommendation. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Stewart in Sunderland vauxhall was…
Stewart in Sunderland vauxhall was professional friendly done a great service
22 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Hi Neil,
Thank you for your fantastic 5-star review!
We’re delighted to hear Stewart provided such professional and friendly service during your visit to Vertu Vauxhall Sunderland. It’s great to know you had such a positive experience.
We hope to see you again in the future!
Kind regards,
Kerry
Reply from Vertu Motors - Vauxhall Sunderland
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
I was treated very well by Kieran and…
I was treated very well by Kieran and Jamie from the start. They were friendly, efficient and helpful.
13 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Hi John,
Thank you for your review. We're delighted to hear that Kieran and Jamie looked after you so well from the start. It's great to know you found them friendly, efficient and helpful throughout your experience.
Kind regards,
Danielle
excellent service from Mark Allen from…
excellent service from Mark Allen from start to handover
8 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good afternoon. Thank you for your fantastic 5-star review, John. We are delighted to hear that Mark Allen provided excellent service from your first visit through to handover. Enjoy your new car, and thank you for choosing us.
Kind regards,
Kerry
I cannot thank Kieran Ali & team enough…
I cannot thank Kieran Ali & team enough for everything, they made the process so easy, explained everything in detail and were so responsive & so friendly!!! Thank you all again, you are wonderful!! I would definitely recommend :)
7 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Thank you so much for your kind words! We're delighted to hear that Kieran, Ali and the team made the process easy and kept you informed every step of the way. Your recommendation means a lot to us, and we'll be sure to share your lovely feedback with the team. Wishing you all the best! 😊. Kind regards, Selina
Stewart has always been polite and…
Stewart has always been polite and helpful he is the reason I returned to virtu for this car
22 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Hi Mel,
Thank you for taking the time to leave us a wonderful 5-star review. We’re delighted to hear that Stewart’s polite and helpful service made such a positive impression and played a part in you returning to Vertu for your latest car.
Your continued trust means a great deal to us, and we’ll be sure to pass your kind words on to Stewart and the team at Vauxhall Sunderland.
Kind regards,
Liza
Excellent service from start to finish
Excellent service from start to finish, felt really looked after and we love the car. Thank you to Owen who was really knowledgeable and kept in touch from start to finish. Would highly recommend.
20 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Hi Jacqui,
Thank you for your lovely feedback.
We’re so pleased to hear you had an excellent experience from start to finish and that you felt well looked after. It’s great to know Owen kept you informed and provided knowledgeable support throughout.
We hope you continue to enjoy your new car and really appreciate your recommendation.
Kind regards,
Danielle
From our first meeting to picking up…
From our first meeting to picking up our sons first car, Mark really made the car buying journey a good one. Thankyou.
19 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good afternoon Christopher,
Thank you for sharing your experience. It’s great to hear Mark made the journey of buying your son’s first car such a positive one from start to finish.
Kind regards,
Dean
First class
From the start to purchase excellent service
No pressure sales tactics
We told the sales team our budget and they came in on target
Stef the sales assistant went above and beyond to find our car which we love well done stef
All the staff at this sunderland branch well done they all there to help 100 per cent 👍
12 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good morning Graeme,
Thank you for your review. It’s great to hear you received excellent, pressure‑free service and that the team worked to your budget to find the right car. Stef will be delighted to know she went above and beyond to secure a car you love.
We’re also pleased the whole Sunderland team made such a positive impression — your kind feedback is really appreciated.
Kind regards,
Dean
Car Purchase
Bought my new car here recently with Mark Allen and he couldn't of been more helpful and patient. Excellent Service, Thank You.
4 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good afternoon,
Thank you for your review. It’s great to hear that Mark provided such helpful and patient support throughout your purchase. We’re delighted you received excellent service and really appreciate your kind feedback.
Kind regards,
Dean
We visited the Sunderland branch to buy…
We visited the Sunderland branch to buy a new car. Our Salesman was Mark Allen from the start he made us relaxed and comfortable, he took us on a test drive and explained how the car worked etc. and we found the whole experience of buying our car an enjoyable experience. We would also like to mention Kieran who kindly helped us with our phone. We would highly recommend this dealership for anyone looking to buy a new car.
28 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Hi Diann,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear about your experience at Vertu Vauxhall Sunderland.
It’s wonderful to know that Mark made you feel relaxed and comfortable from the very start, and that he took the time to guide you through the test drive and explain everything clearly. We’re so pleased that the whole process of buying your car was an enjoyable one.
Your kind mention of Kieran is also really appreciated — it’s great to hear he was able to help you with your phone and add to your positive experience.
Thank you again for your recommendation and for choosing Vertu Motors. We hope you enjoy every mile in your new car.
Kind regards,
Liza.
Very Happy with Vertu.
I had an absolutely fantastic experience purchasing my car from this dealership(Vertu Vauxhall Sunderland). From start to finish, the service was exceptional, and the entire team made the process smooth, stress-free, and enjoyable.
A special thank you to Owen, who was an outstanding sales advisor. He was professional, knowledgeable, patient, and genuinely committed to helping me find the right vehicle. Owen went above and beyond to answer all my questions and made me feel valued throughout the entire process.
This was by far the best car-buying experience I've ever had. I highly recommend this dealership to anyone looking for excellent customer service and a company that truly cares about its customers. Thank you, Owen, and the entire team for such an amazing experience!
26 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Sunderland
Good afternoon,
Thank you for your fantastic review. It’s great to hear that you had such a smooth, stress‑free, and enjoyable experience from start to finish. Owen will be delighted to know his professional, knowledgeable, and patient approach made such a positive difference, and that you felt valued throughout.
We really appreciate your recommendation and your kind words about the team.
Kind regards,
Dean
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